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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Issues with my gas/electricity supplier (Octopus Energy) meter reading and bill charge.


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Hi I was wondering if anyone might have any advice please?

I have recently received a bill from Octopus Energy saying I owe them £457.68.  Octopus say they have had "communication issues" with my gas meter, which has resulted in them not receiving reads for the months of:-

  • 7th of July - 2nd Aug 2023 (totalling £24.79).
  • 3rd Feb - 16th of April 2024 (totalling (431.89)

I didn't realise I had only been paying my electricity bill and not the gas, as I am new to taking on paying my own household bills.   Octopus have said they have now fixed the issue with the gas meter so readings can be done going forward. 

I am assuming I will have to pay the full amount outstanding, however, I was wondering if there is anything else I could do? 

Any advice would be appreciated.

Thank you. 

 

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not alot you can do

they are within 12mts.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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6 minutes ago, Tosca 2 said:

however, I was wondering if there is anything else I could do? 

Well given it was their error you should at the very least be allowed to make an affordable easy payment plan to clear the arrears.

 

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Posted (edited)

Octopus are very approachable so I would suggest you contact them, advise them paying the amount in one go is going to cause you hardship and ask if it could be paid off at an agreed rate of an additional £xx to the next few months bills. I'd be surprised if they didn't agree.

Edited by Homer67
typo
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