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Mis-sold full fibre by EE - not in our area yet - Openreach installed ducting dangerously near existing Water & Electrical services & now want me to pay £545!!

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Please please help

we were miss sold full fibre by EE July 22 

more details and pixs here


This is our hell with bt atm they seem like they are terminating us Making out we are asked to pay £545 We aren’t We hsve been treated shocking Miss...

Install couldn’t go ahead, no equipment sent and no installation survey carried out

it was hell 

found out that full fibre is not in road, we had to go back to cooper no choice

we involved Ceo and they put in contact with a man from customer resolutions who was was vile he told me I had to go to engineers 

something very odd about the ex resolutions

OpenReachBT took my drive up said they would put ducting in ready for full fibre

we have got £ 40 for a hours upon hours phones stress and more

told to go to ombudsman 

then bill was £35

we called twice

told it was that price as they had treated us appalling two weeks

later all sky package gets pulled

we call again

our bill goes to 165

the next two weeks was hell trying to get to bottom of why it’s off our package it was all on in the end I spent a day on the phone 341 mins was the call length

I got to the bottom of it, it  was this resolution man covering up for the others

issued another deadlock letter to cover it all up again

EE hid data and i couldn’t get the miss selling claim in writing I have now only from sept 

We tried getting full fibre and they have found my drive had to be taken up again which has since sunk . 

The engineer has placed the wrong ducting again under my drive and it needs to be taken up again apparently

the pipe sticks up in the middle of our drive near gate not behind it, it looks so odd, it’s as big as a drain pipe, open to water and it’s below and near touching the electrical cables to our hot tub .

I was sent a letter from the ex resolution to say I had stopped the work - I did not

it’s so sadistic she covering up for her mates in that team as the original install was not checked it had been done correctly 

I took to Twitter and posted on open reach

they ignored me

then after 3 calls of two weeks they sent an engineer

bt ignored me

ceo emails blocked

tag on Twitter unanswered then we get someone from twitter send a engineer

he wrote a report to say it’s dangerous

since then we have had a letter to say our problem can not be resolved 

then a email to say sorry we are leaving and now we can’t get into our account

Bt will not talk to us

Ofcom tells us nothing they can do

Citzens advice said go to the police 

we can’t go back to virgin due so mass issue with them only option is sky 

they make out we have cancelled we haven’t

we have this mess on our drive

dangerous work

we are in hell 

it’s like she covering up for this colleague

it’s all very odd

I am disabled

they like played mentalgames with me with me

open reach say bt resolved the issue - but no they have not 

I recon they have terminated us making out we have to hide it from mgt 

Help it’s hell

I don’t sleep

we have until 29 may

we have tried calling

they just ignore me 

at first they were so lovely as they say I am

then they go to manager and said we can’t say anything to you ...ended call 


police are rubbish

I need help even typing is so painful 


anyone hello be so grateful 



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Very sorry but with the best will in the world, I don't think we can at all understand what the situation is here.

Please can you try rewriting this on a word processor and maybe send a copy of what you have written to a friend and working out together so that the story is complete but as brief as possible. Maybe a list of dates as well.

If you can do that and then repost your story we can have a look

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  • dx100uk changed the title to Mis-sold EE full fibre - BT ducting dangerously installed
  • dx100uk changed the title to Mis-sold full fibre by EE - not in our area yet - Openreach installed ducting dangerously near existing Water & Electrical services & now want me to pay £545!!

thread title updated

post one made easier to read understand. 

link to documents/pictures previously posted to our facebook page added.


please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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