Jump to content


  • Tweets

  • Posts

    • hoho how did i know it's barclays.... clickme Programmable Search Engine CSE.GOOGLE.COM ultimately there is nothing he can do until they 'resolve' the issue but it will be resolved and sorted. barclays have numerous ways to communicate with them due to illnesses that remove vocal communication. the best is the barclays app which you install on his phone. or on his PC/computer /content/dam/lifestyle-images/personal/barclays-journal/di_moment_woman_hearing_aid_phone_3_1.large.medium_quality.jpg Ways to contact us when you have accessibility needs | Barclays WWW.BARCLAYS.CO.UK If illness or disability means you prefer to communicate with us in a particular way, we’ll do everything we can to help. they might just be wanting confirmation it was him and then the A/C will be opened. dx
    • It's Barclays.  I went in to see a manager who does know me and who also knows I was previously helping this guy.  Unfortunately this particular bank do not communicate by email or letter.  Only by phone with the account holder.  It was the 2 ATM withdrawals and 1 transfer that appear to have blocked the account.  He has no-one with authority in the uk to help. He gave me authority to help and use his account to manage his affairs/ pay bills etc - but not in the format the bank require - which is that he sits with me in a branch and fills out forms.  He can't do that. I didn't understand at first why he couldn't ring the bank. Now I do. Having tried to speak to him. He's incapable of talking properly.  Dementia.   I explained this to the manager.  But he said theres nothing I can do without PoA.    Anyway, it's very sad. And I'm very upset as I've known him since I was a teen  The fact you say the council can do nothing about CTax arrears is a reprieve
    • this is not making much sense but thats not usual for the threads from you... the fact that he is abroad and ill ? he cant use a phone..... he cannot easily communicate vocally so phone is out? fullstop? can he not use a chat online facility, most banks websites have them? can you not simply write to the bank and explain this? all banks must under banking rules have methods other that voice to communicate with them 24/7 do you know the reason why the account was blocked yet? is this bank a UK bank? if this has been going on for months now you should have logically already worked these things out for yourself.......
    • well i see what they respond with from carreg as i paid them for the plate and they put it with a wrong name which is a joke   i did try dvla to register the v750 to change name to my account but say its already been joined to another account    hopefully carreg get it sorted and get a new v750 sent out
    • He wasn't and isn't transferring any funds overseas.  It was 1 small transfer - ironically to me (which he'd done before) - and 2 small ATM withdrawals.  He has a 300/d limit on the card. And can't transfer more than 2k at a time.  This happened a number of months ago. And he isn't able to call the bank from overseas due to health issues.  He's getting his pension monthly (which I set up for him) and he can't access it.  It's a sad state of affairs
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Community Fibre. - Blocked from escalating problem to a manager


Recommended Posts

Please can anyone point to some good advice on what to do about the following call centre issue:
 
a) You call X company about a problem
b) You can't resolve it with the call agent (due to their fault/limitation/poor communication)
c) So you ask to escalate to a manager
d) They tell you there are none available right now, but they'll get one to call you back within X time (eg 24/48 hours)
e) You wait the full time allotted, but no call comes
f) You call again, and start at A, only to repeat the steps with no hope of escalation or resolution.
 
I know that I can write to them, but is there a more immediate way to get the attention of a manager or member of senior staff when trying to resolve a non-straightforward issue, with more immediacy, as well as actually speaking to a genuine manager?
I invite advice, links & discussion - I bet many of us have experienced this or similar, so a solution here could be helpful to many I'm sure! 😇
 
Thanks in advance to all who engage with this!
Link to post
Share on other sites

Does it really matter? Unless it becomes explicitly relevant / needed, I'd rather avoid naming them just yet, but if it helps they are my internet supplier.

But I've encountered this with several companies in the past; so it seems to be a common tactic.

I'm interested in hearing a general good way to deal with this tactic, if anyone has such a thing! 😆

Link to post
Share on other sites

moved to the broadband forum.

stop being secret squirrel then we can help you.

you were also asked this on the facebook forum.

dx

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

I agree with my site team colleague above. We need to know all the facts including which company you are dealing with and an explanation of the problem.

It really is too difficult to start giving speculative advice on some speculative problem that you have laid out as a generalised scenario

Link to post
Share on other sites

Ok, sure!

The company is Community Fibre.

The issue is that while my internet speed from tests is extremely fast, I still experience delays in loading websites, connection issues on conference video calls, etc.

I called & spoke to an agent, who had extremely poor communication skills and kept misunderstanding the problem & going round in circles.

After half an hour of this, I asked if I could speak with a manager, but was told none was available.

He eventually promised one would call me back within 24-48 hours, but no call came.

I have now written to them explaining everything, 

I am waiting for a response (I have an acknowledgment of the complaint).

The 'manager will call you back' is a broken promise I've experienced a few times from different call centres/companies over the years, which is why I was curious how others have dealt with that & if there's a good general approach to this.

Virgin Media (whom I was with in the past, and had a number of issues) were notorious for a whole range of awful examples of customer service, and this was their favourite it seems!

Link to post
Share on other sites

  • dx100uk changed the title to Community Fibre. - Blocked from escalating problem to a manager

title updated

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...