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    • Especially because you have bought the car on finance, there is probably quite a lot that you can do although it sounds as if you are maybe taking the appropriate steps anyway. However you need to give as much more information. We need to know – the name of the dealer details of the vehicle, make, model, mileage, age, price paid – 70 8K? The name of the finance company – and some dates. Date purchased, the date that you have logged this with the FOS and I'm sure there will be other questions. I suppose that you don't understand your consumer rights very well because issues like the sunroof et cetera should have been repaired by the dealership and there was no need for you to spend your own money on this. On the basis of what you have told us, I would suggest that eventually should be up to recover all of your money plus the expenses you have incurred in carrying out repairs. And in fact – you could also list out the faults which have manifested themselves so far and the money you have spent on correcting those. You are entitled to purchase a vehicle which is of satisfactory quality remains that way for a reasonable period of time. At £78,000 I wouldn't expect any serious issues to manifest themselves in this vehicle for quite a few years. Tell us also about the £2400 inspection that you have had carried out. Were you advised to do this? To do this of your own initiative? Who carried it out? That lot for a start
    • Hi Dx, I am hoping you have had an opportunity to skim through this thread. Please may I give it a humble bump for your consideration. My last date to present a WS is Wednesday the 17th. Many thanks and kind regards 🙏  
    • Hello I've got a parking ticket, see here... https://ibb.co/DfHqg9F https://ibb.co/QvqH52m https://ibb.co/pbPPdDg https://ibb.co/X2F1X25 I've been parking at a particular corner in a small Tesco car park for years. Recently they put two electric charging plugs, one where that spot is and one at the bay next door, so I stopped using them out of courtesy in case they need to be used (I use that Tesco every day and drive past every day but have yet to see anyone use them). Recently I went back to Tesco when it was reasonably dark. All the bays were full, including the three blue badge bays. I have one but none of the cars parked in the bays did, I noticed as I walked past them (nobody ever gets pulled for that because Tesco have never policed this small car park before). Since there was two free electric bay spaces, and since I wasn't going to be long (just one product), I parked into my former 'regular' spot. There was a notice on the wall but if I'm honest I didn't read it because (a) I'm thick, and (b) I honestly thought it was just telling people how to use the device (like I said, I'm thick) rather than this being a parking fine. I went back during daylight and the sign is very obvious (as you can see from the picture), although not so obvious at night, although probably still obvious enough for you to tell me "tough luck, pal". Now they want £100 or £60 if I pay quickly. Am I doomed?
    • Hi All   After a bit of advice to see where I stand. Bought a car in Sept 2022 on pcp. Been told it had a big inspection and was good to go. Had many issues with it throughout the year including trims coming off the car and sunroof not closing.   While getting the sunroof repaired at month 12, in Sept 2023, the bodyshop guy said your cars been in a bad accident. Garage said it hasn't but offered to take the car back at half of what I paid for it as long as I buy a replacement from them before inspecting it (probably damage control) (car was £78k, said they'd offer £40k "trade in value" as if doing me a favour).   Ended up getting a forensic inspection done for £2400 in Dec 2023, confirmed car was in a bad smash (write off level but unrecorded on hpi) and potentially unsafe to drive - front end is slightly bent towards 1 side, what looks like a hairline crack on the chasis, overspray, bonner with patches of filler all over it, damaged rubbers etc   Raised complaint to finance company and few weeks ago to FOS... just wondering what people's experiences have been like going through the FOS, main thing that concerns me is that it was 12-13 months after I bought the car that I realised what caused these issues and raised the issue to the garage/ finance co but the damage/ misaligned panels are actually visible in the advert photos which I saved thankfully.    Dealership has had my car for 4 weeks to let a few bodyshops look at it (without giving me a courtesy car!!!) Not giving me any updates either because I went to the FOS about it and didnt want to speak to them over the phone anymore as opposed to emails. Note: hanging trim was reported within 3 months but due to part delays it didn't come until like July 2023, within 2 months the piece came off again, claimed under repairers warranty for another replacement 6 weeks ago and within 2 weeks this time the trim is coming off AGAIN (assuming it won't stay on due to the car being actually bent out of shape slightly)   Any idea if I have a good case or if there's anything else I can do?   Thanks
    • After the dealer failed to refund the money I checked the sort code and account number to reveal which bank received the money. It turned out to be HSBC BUSINESS DIRECT ONLINE. I called them and they confirmed the account name wasn’t Langley Cars though obviously didn’t tell me the correct account name. My bank contacted HSBC after I reported this to be fraud and they did in fact do a charge back but reversed the decision when the dealer sent a copy of the receipt he gave me for the deposit where it said it was non-refundable. I said that doesn’t mean anything when the car should never have been put on the forecourt when it was a death trap, and not fit for purpose.   The MOT revealed only a few of the faults which he agreed to correct in a week as I needed the car to travel out of London for work. He didn’t meet that deadline either because there were other more serious problems as identified by my independent car check. The same mechanic informed the dealer of these faults. The car wasn’t fixed by the agreed date due to the extensive repairs needed. So he was in breach of our contract on many levels.    I requested the bank find out the correct name of the account and they said the only information they had was like you said was the account number and sort code. I challenged the bank stating that whenever I create a new payee if the name doesn’t match the registered account name, it declines the creation of the proposed payee. So what happened in this instance?    I checked company’s house using the address from where the dealership is located and there was neither the two names, one was aa advertised in AUTOTRADER and the other on the courtyards entrance. I thought as I had made payment to the dealers ‘Trading as’ name that it would more than likely be enforceable than any other. Indeed the Bailiff was the one to call me and say that a variation of the warrant of control needed to be done before he could go and enforce the order. I cross-checked the address on Companies House website and got 3 different business names. Only one appears to be car related.  I am unsure as to what I can do within the variation of the warrant which the bailiff felt was appropriate. I will speak to him again Monday. 
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NPE ANPR PCN - No Permit - Locton Estate, London, E3 2LP

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Hi folks

I'm fighting a parking charge on private land in my capacity as a London minicab driver.

They've been sending the usual letters from them and later their attack-dog debt collectors.

I've found that a subject access request tends to back these PPC's off when you eventually send one as they realize its too much trouble and expense to continue to pursue.

I sent a SAR back on 16th Dec 23, one to the PPC and another to their debt agency and they totally ignored it and sent the usual letter chasing their money.

I contacted the online chat help with the ICO who told me by ignoring the SAR they were essentially breaking the law and to submit a complaint to them regarding the PPC. 

I sent a strong letter to the PPC (attached ), a couple of weeks passed and they sent the SAR back saying an administrative oversight was responsible for them missing the original deadline.

my question is,

do they have a legal leg to stand on now pursuing the parking charge since missing the SAR 1 month time limit?

Shall I send another  letter such as the one attached I'm thinking of sending?

Many thanks in advance

do they have a legal leg to stand on pursuing this parking charge


SAR letters.pdf

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The parking company have a statutory obligation to reply to the SAR.  If they don't, you can sue them.

However that has no connection whatsoever with whether their parking invoice was legitimate or not.  They are two separate matters.

We could do with some help from you.


 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

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Is this a new case or one of your old ones going back to 2022?

Either way you might be in line for a bit of compo from the rogues.

How are the other PCNs going? Are they cancelled or still being negotiated?

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Good news about the old ones. If you need any help with the new one you only have to ask. And of course that goes for the old ones too.

In fact it might help if you filled out the questionnaire-

PS I liked your letter to the PPC [Smart?] re their lack of providing an SAR though it was a tad politer than I would have sent.🙂

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  • 2 weeks later...

 sorry for the delay in replying to this one,

I've attached all correspondence in relation to this parking charge to this message.

Just received latest communique last week from the debt agency threatening court as the next step.

I know the drill, a strongly worded letter to the PPC is usual prior to receiving a claim form right, ignore the debt agency?

have a look,


Kind regards

DPE SAR request 16_12_23 (1)-merged.pdf Locton PPC Letters.pdf

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It's not a Letter of Claim so can just be ignored.

Thread title updated.

Did they send the original PCN with the SAR?  It would be useful to see it.

We could do with some help from you.


 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

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I'll see if I still have it,

I've been a bit lax with these parking charges lately not come to you guys straight away with the original PCN, need to be more on the ball going forward

Ok yes it was included with their SAR pack, please find attached



2023-09-14 PCN - Notice To Hirer incident 2023-08-24.pdf

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  • dx100uk changed the title to NPE ANPR PCN - No Permit - Locton Estate, London, E3 2LP



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Wow that is the best Notice  to Hirer I have seen. If they did what they say they have complied almost completely with the requirements of PoFA. I seem to remember me asking you on another of your threads if your car was hired and you said it wasn't. Have you changed your car since?

Because the rules on hirers is different from  non hirers as it were, if the PCN is compliant then even if you weren't the driver on this occasion you are still liable as the hirer so  more difficult to get a defence going.  They stated in the NTH that they had included the original PCN as well as the hire agreement etc. Did they include all that?    Please confirm they included everything they said and if so could you please post the original PCN that was sent to the Hire Company which may be deficient.

There may be a couple of things on the NTH that we could quibble over. They did include a "period of parking" which is not usual but if it was ANPR times rather than the actual times that may be a  defence. Another thing is the reason for issue. Most signs tend to say" Permit Holders Only" rather than  Vehicle not registered on Permit database. Lastly I noticed that the address is a PO Box which may be covered by The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. there is a requirement for there for documents to have a geographical address and a PO box number does not comply with that description. Ergo the PCN is in breach of the Regulations and you are not therefore bound by it. There has been no case about it yet so may not work but always worth a try. Especially as NPE may decide not to risk  going to Court over it.

Of course we still have possibly permit holders only being prohibitive and so unable to offer a contract and the contract with the land owner may have points that you can win on also.

Interestingly their accounts are a year overdue which means they will be/have been fined for that. Ironic huh- they pursuing you while in arrears themselves.



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Yes my vehicle is hired from the company I worked for, making me the hiree right rather than the hirer.

I'll get in touch with the parking dept and try and get a copy of the original PCN which would've gone to them initially.

Interesting what you said about being in arrears etc.

Regards for the info

1 Date of the infringement 24/08/2023

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 14/09/2023

3 Date received Approx 17/09/2023

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Y

5 Is there any photographic evidence of the event? Yes CCTV Pics

6 Have you appealed? [Y/N?] post up your appeal] Yes, See above posts

Have you had a response? [Y/N?] post it up Yes, see above

7 Who is the parking company? National Parking Enforcement, NR7 7BT

8. Where exactly [carpark name and town] Locton Estate, London E3 2LP

For either option, does it say which appeals body they operate under. IAS

all documentation uploaded

Ok got the original PCN issued to the hiring company - my taxi firm, please find attached


PT - Parking Tickets PCN 61956992 PF19XFY NOTICE TO OWNER (01-09-2023).pdf

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