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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Motor Mart Ltd. returned Faulty Car Court Claim Issued

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21 hours ago, BreadAndButter said:


You submitted a claim on 27/03/2024 at 14:23:56

Your claim was issued on 28/03/2024

A bar was put in place for Motormart Ltd. on 15/04/2024

Motormart Ltd. filed a defence on 15/04/2024 at 01:06:0

Motormart Ltd. filed an acknowledgment of service on 15/04/2024 at 01:06:07

DQ sent to Motormart Ltd. on 16/04/2024

Date of service of 11/04/2024 for Motormart Ltd. notified on 25/04/2024 at 17:39:23

DQ filed on 16/05/2024

Case Stay Lifted on 21/05/2024

General sanctions order was made on 21/05/2024


Do we know what the delay is? I have no options within MCOL

Strange that there is no entry re Claimants DQ ?

We could do with some help from you.



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  • 3 weeks later...

I have a request judgement option do i press it?


Case Stay Lifted on 25/06/2024

The defence was struck out on 25/06/2024

The bar in place for Motormart Ltd. was removed on 25/06/2024

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Yes of course.

Don't hang around

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Well click it.  If it allows you to go ahead then do it.  If not then keep on trying at earliest opportunity 


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Sorry been a long day i dont want to mess it up it warns me 

14 days must have expired since the claim was served on the defendant(s) (the claim is considered served on the fifth day after it was issued) and a response has not been filed or served on you

this claim, is it my original poc which is dated 

in which case its game on

I think im good to go as ive heard nothing and the fields give me the option to admit they haven't contacted me or paid 

Ok thats registered 

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you should give 19 days from the date on your claimform top right.

however, if MCOL is allowing it then good to go...even if you are 'wrong', it cant hurt you.



  • I agree 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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