Evri refusing to compensate or process claim for lost item

Good Day Everyone , Please I would appreciate your advice on my most recent issue with Evri delivery company. I sent 2 parcles 2 months ago using Evri. Both bags were packed in exactly the same manner and picked up from a residential address but only one was delivered to my door step . After 2 weeks of tracking the second parcel and noticing there was no progress, I reached out to Evri customer support who later confirmed that the parcel was missing and advised I op

Thanks for you response. The Parcel contained clothes, few books and jewelleries . I didn’t declare the jewelleries , honestly didn’t think it would matter much since the clothes were way more than the jewelleries. Also didn’t declare the actual value. I undervalued the items 🤦🏾‍♀️as I never imagined I’d get to this point. I declared £50 and the value is about £200 . I bought their insurance also. I have attached a photo of how it was packaged . Than