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    • Both. If you send an email then attached both documents to the email. Send exactly the same to the dealership and also to the finance company. I would suggest that you do it straightaway – tomorrow and then plan to return the car on Tuesday to give them a day to register what is going to happen. Send the letters by post together with copies of the evidence to the dealership and to the finance company. Then when you take the car in on Tuesday, take a paper copy of the letter and also copies of the evidence on paper and leave them with the car and the V5. I suggest that you use a voice recording app on your telephone and record all conversations. In other would switch it on as you go into the dealership. Keep it in a pocket where it can easily hear the conversations. Don't switch off until you leave so you have got a full recording of exactly everything that happened. Don't get into an argument that tell them that you are returning the car with the keys with the V5 with the letter with the evidence and you want your money back Tell them that you will be putting up on trust pilot and Google that you have been sold a car for £31,000 which is an MOT failure. Ask them where your old car is at the moment? If they say that they have sold it then tell them that you want to know how much they sold it for. Keep us updated
    • They'll just deduct the costs from the proceeds, if they ever actually manage to sell. Given that you found it impossible to sell, and so far the lender hasn't managed either, I guess they'll claim the refurbishment was needed to make the place saleable. A bit of a gamble on their part, I would have expected them to just auction it with no reserve to get shot.
    • I've been helping an oap friend for many years with various matters.  He hasn't paid council tax for years and owes £10k to one council.  He's no longer in the uk. And probably won't ever return, due to health issues.  The property is empty.  Letters are regularly sent from bailiffs threatening to take his possessions.  What happens to council tax if he dies?  Does the debt get taken out of probate?  Or what happens if the property gets sold soon-ish - must the arrears get paid as part of the sale?
    • I have another vehicle with I can use to travel to work. I will prepare myself that's not a problem Hope this thread will read for plenty people and AVOID Bigworldmotor in future to avoid issues what unfortunately I have today..   Do you want me to attached on the email diagnostic report and MOT certificate ? Or print and drop tomorrow directly to the bigmotor      
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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TFL letter - accidental carry resulting in 1 use of mothers freedom pass **NO FURTHER ACTION BY TFL**

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Yes there are only 8 trips over the course of 4 months and I took mum out with me on some of those but she may have had my pass and I had hers. Like I said her memory is really bad and it takes a toll on me so when we go out I just grab the passes and my bag 

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I suggested that you try to work out any trips you might have made using the Freedom card because TfL could mention this later.

What I'm trying to get across is that rail/tube companies are more and more going back over the travel history to find other trips by the person who isn't entitled to use the Freedom card. They are then added to any court case, to be taken into consideration. TfL will be checking what journeys were made and it would help you if you do, via the account.

If it's only eight journeys I thought you'd be able to work out who made them.


Illegitimi non carborundum




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Have you got something you're happy to send to TfL now?

Bear in mind that they take Freedom pass misuse very seriously. TfL will quite likely stand firm when they get your letter and you may need to write one or even two more letters to have a chance of getting an OOC settlement. 


Illegitimi non carborundum




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  • 3 months later...

what happened?



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hello dx100uk,

After months of waiting for a response I finally got a reply and I must say it was the worst 4 months of my life the - fear of the unknown.

they wrote back and said I was in the wrong BUT on this occasion they would not take action but keep me on file for the next 12 months.

It was the biggest relief of my life a massive weight lifted -  I would like to thank you and the team for all your support :-)

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  • lolerz changed the title to TFL letter - accidental carry resulting in 1 use of mothers freedom pass **NO FURTHER ACTION BY TFL**

Excellent news!

Thread title updated.

Please do consider a donation in light of the help received here.

The help we give is free, but try telling that to our server hosts!

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We could do with some help from you.



Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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Well done. :)  TfL don't seem to offer this kind of resolution often but you're one of the lucky ones.

Please take care to do everything right from now on [as I expect you have for the last four months] as they have you on file now.


  • I agree 1

Illegitimi non carborundum




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