Jump to content

  • Tweets

  • Posts

    • Starmer cosying up to right wing outliers and Brexitish (who seem to be just pointing the fingers away from themselves for the failures resulting from what they financed and promoted) to the outrage of huge swathes of the party is a real problem IMO - probably the main thing that could generate vast quantities of 'I'm not voting' among regulars   Looks like hes taking the core for granted and embedding himself in the 'they have nowhere else to go fallacy' - well they may decide the else is redundant and they simply have nowhere to go
    • how did Paula Vennells, an ordained priest, fall so far and so fast from grace? - because she was never in grace - and always just another devil in shepherds clothing   Post Office scandal: how did Paula Vennells, an ordained priest, fall so far and so fast from grace? | Post Office Horizon scandal | The Guardian WWW.THEGUARDIAN.COM The former chief executive and archbishop’s confidant appears at the Horizon IT inquiry this week to explain her role in the affair that wrecked the...  
    • I started paying her old council tax as they said they would jail her I managed to get those account details. We then got back together she moved in with me stopped me going to my house. Eventually let me back in I was there 4 days then the police showed up at 1am arrested me for 8 different offences. On the morning I was in custody she rang the letting agent and asked for the house to be changed to her sole name as I was in jail. The house was changed to her name I was made homeless. The bills she did not change to her name left them as occupier the utility companies then said I had to pay as there was lots more usage than an empty property. My solicitor said if I don't pay them I will be reported for it. It has since turned out that in her old property she didn't pay the bills. The electric bill she put in her daughter's name then cancelled the direct debit the council tax she never attempted to pay. Due to one of the accusations I have since been told I need to pay these bills even after getting emails saying I'm not liable for the bills. I have forwarded these on to the police and solicitors and had no reply. Other than you have to pay these bills. I'm also going to end up paying the bills where she lives now as once again they are not being paid. I can't go in to detail about the case as I'm due to be charged next week not sure what with yet but the police have told me I'm going to be charged.  My ex will not tell me nor can tell me about her debts as she doesn't want me to know how much debt she is in or has put her daughter in once she turned 18. I do not want to be paying her debts after what she has done to me.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

EDF overcharging my father

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 164 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

My father is currently with EDF but is looking to switch. 

He is 81 years of age and finds their billing system very confusing and also feels that they are not using his meter readings for billing as they are really high.

He is aware that they would increase as he lives in his home with my brother, sister and his two granddaughters, however, the bills are, what I consider, ridiculously high. 

I also think they are overcharging him as they send him a bill for one amount then say its incorrect and send him another or don't send him a new one at all.   

My father has already been to the ombudsman over their 'behaviour' eg. my father used to pay by direct debit however they failed to take his monthly payments for over 6 months, then all of a sudden sent a letter stating that he over nearly £2500 and took this amount from his account.   

When I contacted them to ask why, I was told that their system broke down therefore they were unable to take his monthly payments but at no point did they inform him of this so he could make alternative arrangements to pay.  All they said was 'sorry', which we felt was not good enough.  What if he did not have that money in his account?   

Despite, all the issues with EDF and the case to the ombudsman, the ombudsman found in their favour which was quite distressing for my father and annoying for me.   

My father have constantly contacted EDF and queried his monthly bill payments however after a year of asking, he has been told they are £377 per month. 

Yes we are aware that dependent on usage, the amount can increase, but my father has been charged nearly £900 for around 6 weeks of fuel usage (gas and electricity), which I feel is astronomical. 

My father is still battling with EDF and have taken his case to our local MP who is looking into this for him. 

It appears that what EDF have told her about his monthly payments is different to what he has been told and she has now requested some of his bills to look at.   

My father is now looking at switching suppliers as the stress is too much for him but can he still pursue EDF after he has switched?

Link to post
Share on other sites

Please check back for a reply tomorrow.

However we would like you to repost your story please in a more succinct manner and properly spaced and punctuated.

It is very difficult to follow solid blocks of text especially on small screens such as telephones.

It would be helpful if you could present your story in a structured bullet pointed chronology and less narrative please 




Link to post
Share on other sites

  • dx100uk changed the title to EDF overcharging my father

post spaced for you.

as a first action i would be sending EDF an SAR

edit: i would also get smart meters installed.

is he giving these readings of both meters to EDF?


or is there a meter reader that comes around & how often?




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Yes he can still pursue EDF for billing errors after leaving them.

I think the issue is down to estimated readings.

Some energy companies now rarely send out meter readers. Instead they send out an email each month asking customers for a meter reading to be provided within 5 days. And if you don't enter meter readings, they enter an estimated reading for working out usage. And some of the usage worked out, particularly for Winter can be extreme.

For a house with the number of people, I am not surprised by a monthly amount of £377. From what I hear, this would be what people are paying for 4 to 5 bed homes, where they are not being extremely careful with usage.

We could do with some help from you.



 Have we helped you ...?         Please Donate button to the Consumer Action Group


If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Thank you for your responses.

In response to Dx100UK,  my father provides meeting readings for both meters when they request it.  They usually send him an email but sometimes send him a letter. He also makes sure that he writes them down. 

My father does not trust smart meters, therefore he does not want to have one installed.  I will send a SAR to the company on his behalf.

In response to unclebulgaria67, my father does live in a large 6 bedroomed house, as there were 10 of us living there originally.  He is not upset about the £377 per month but the £900 for 6 weeks.  I have also noticed that during the summer months, when he was hardly using any gas, he received a bill for nearly £600 for the same duration. 

But yes, I will advise him that he can switch and pursue EDF for their billing errors.

Thank you

Link to post
Share on other sites

Do EDF claim that your father still owes them money for bills more than 28 days old? If so EDF might be able to block any request for a transfer to another supplier.  See Citizens Advice's explanation of this


Check if you can switch energy suppliers if you owe your current gas or electricity supplier money and what you can do if your supplier won't let you...


Link to post
Share on other sites

… And one quick note about the SAR that you will be requesting. You have said that you will be making a subject access request on behalf of your father.

This must be made directly by your father. Even if you are doing it for him, do not even begin to suggest to EDF that you are some third party acting on behalf your father because it will simply give them excuses to make it more complicated and to delay.

The subject access request must be made or at least must appear to be made directly by your father including his signature and some evidence of identity or a bill or something.

They don't like receiving subject access requests and they try to make it as complicated as possible.

Link to post
Share on other sites

Thank you for your advice.

Ethel Street - my dad will make sure that his account is up-to-date before switching as he does not want any issues with them.

BankFodder - thank you so much for this advice.  I will make sure that a letter is sent and signed by him.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...