Jump to content


EPC UK Debt Collector - Unpaid Toll Fees in Portugal


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 159 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

We have travelled to Portugal several times over recent years and have just received 4 letters from EPC (a UK company who I believe have bought debts from Vialivre who the Portugues Toll Agency in Portugal) demanding payment for alleged unpaid hire car toll fees in Portugal between 2018 and 2021. 

An example of one demand; £45 toll fee plus a Vialivre administration fee around £48, £103 total.

EPC have added another admin fee of £134, totally roughly £228.

These demands state the registration plate, that we have no idea is the car we hired or not, and the journeys made,

As these notifications are the first we have received we are in shock and don't quite know what to do and wonder if this is enforceable and/or even lawful. We always paid, or attempted to pay, our tolls at the post office before we returned home but unfortunately no longer have proof of payment.

Also, there was never a mechanism in place to pay the tolls for our return journey to the airport as it took 24 hours+ before toll charges are registered there.

Really appreciate any guidance and/or advice you are able to give.

Link to post
Share on other sites

Thank you for responding to my post, really appreciate it! 

I have no idea where they got our details from and can only assume initially from the car hire company we used at the time.

I haven't reached out to the car hire company as I very much doubt they would be able to advise us from a legal standpoint.

Link to post
Share on other sites

 

Welcome to the forum

He will have already had notification from his name being being referred to above.

Topic moved to Debt collection Agencies Forum.

 

Andy

 

 

.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

You should be able to bat this away very easily.

Can you please upload one of these demands, redacted of your personal details?

You say that EPC have bought these debts but I strongly suspect they haven't.  Their webpage says they "administer the collection" and "collect outstanding toll fees" which tends to suggest they are acting as a powerless debt collecting agency.

https://www.epcplc.com/portuguese_road_tolls

I'm writing during my lunch break but promise to be on the forum this evening after I knock off work.

  • Like 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

if you type in epc in our search top right you'll see there are numerous threads here on this DCA

a dca  are not a bailff and have zero powers on any debt no matter what its type.

ignore them 

here is an example

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

notice how the cheeky dca epc double the cost by adding their fake charges

absolute astounding

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Say you & I were in legal dispute.  I could sue you and you could sue me.  Your best mate couldn't sue me.  My next-door neighbour couldn't sue you.  Because the case would have nothing to do with them.

And this is the situation with EPC or indeed any other debt collector.  They can do nothing.  It isn't their debt.

We have several EPC threads here and after all the threats nothing happened.

I think Nicky Boy wanted me to contribute as I have seen off the real owners of a debt for a motoring infringement in an EU country, but your situation is even easier.  Relax & ignore the threats.

  • Like 2

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Thank you very much Dave, your logic makes perfect sense and is music to my ears!

I have one more question please, if I may,

that is in relation to paragraph 3 on the back page of the notifications from EPC 'How to Present a Complaint' and there it states "A complaint can be presented online.

The EPC Group will then place your case(s) on hold and if necessary, forward your complaint or question for consideration to Vialivre SA"

Therefore, can I can safely assume EPC are NOT owners of the alleged debt and as you eluded to previously "administer the collection" and "collect outstanding toll fees" which tends to suggest they are acting as a powerless debt collecting agency?

Once again, very many thanks for your invaluable time and support.

Link to post
Share on other sites

  • 2 weeks later...

Have a read of the last posts on istrianadventurer's thread  https://www.consumeractiongroup.co.uk/topic/459903-fine-from-epc-for-having-no-vignette-in-hungary/#comment-5219106

The news is good 😃

 

Edited by FTMDave
Typo

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

or post 6 in the same thread... from me.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • 2 weeks later...

What a lovely "Information notice"...

And they've even been kind enough to "extend the due date"... How thoughtful!

 

Just a thought for the team...We've seen a few of these now. I'm wondering about data protection concerns.

As we are no longer in the EU, so should EPC be obtaining data from the DVLA and presumably passing it on to another EU country?

I see that they are members of BPA, so are they using KADOE to obtain keepers details for use in a foreign country?

I understand tha the DVLA are supposed to only issue data for valid reasons...

Would it be worth asking the OP to send a SAR to DVLA and EPC to find out what reason is being used to obtain their info and whether the data is being shared abroad?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

Link to post
Share on other sites

Hi Nicky Boy

Thank you very much for taking the time to respond, much appreciate as always! As this 'alleged' toll fee contravention is for a hired car am I right to assume the DVLA will not be involved?

Thanks again

Link to post
Share on other sites

Nick is spot on.

How kind of them to send all this free tourist information for Portugal.  I went to Portugal for Euro 2004 and I will certainly bear their advice in mind should I have a return visit.

None of which has any relevance to them pursuing you for money.

All over Europe, if you don't pay what you should, you get penalties to pay on top ... not an extension of 28 days!!!  They have kindly given you this extra time because they know full well they can't do anything to you.  Relax and ignore

Nick, I would presume it was the car hire company that gave the details.  Sure, EPC are a member of the BPA, but I don't think that's directly relevant.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...