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    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
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    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
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EPC UK Debt Collector - Unpaid Toll Fees in Portugal


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We have travelled to Portugal several times over recent years and have just received 4 letters from EPC (a UK company who I believe have bought debts from Vialivre who the Portugues Toll Agency in Portugal) demanding payment for alleged unpaid hire car toll fees in Portugal between 2018 and 2021. 

An example of one demand; £45 toll fee plus a Vialivre administration fee around £48, £103 total.

EPC have added another admin fee of £134, totally roughly £228.

These demands state the registration plate, that we have no idea is the car we hired or not, and the journeys made,

As these notifications are the first we have received we are in shock and don't quite know what to do and wonder if this is enforceable and/or even lawful. We always paid, or attempted to pay, our tolls at the post office before we returned home but unfortunately no longer have proof of payment.

Also, there was never a mechanism in place to pay the tolls for our return journey to the airport as it took 24 hours+ before toll charges are registered there.

Really appreciate any guidance and/or advice you are able to give.

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Thank you for responding to my post, really appreciate it! 

I have no idea where they got our details from and can only assume initially from the car hire company we used at the time.

I haven't reached out to the car hire company as I very much doubt they would be able to advise us from a legal standpoint.

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Welcome to the forum

He will have already had notification from his name being being referred to above.

Topic moved to Debt collection Agencies Forum.

 

Andy

 

 

.

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You should be able to bat this away very easily.

Can you please upload one of these demands, redacted of your personal details?

You say that EPC have bought these debts but I strongly suspect they haven't.  Their webpage says they "administer the collection" and "collect outstanding toll fees" which tends to suggest they are acting as a powerless debt collecting agency.

https://www.epcplc.com/portuguese_road_tolls

I'm writing during my lunch break but promise to be on the forum this evening after I knock off work.

  • Like 1

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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if you type in epc in our search top right you'll see there are numerous threads here on this DCA

a dca  are not a bailff and have zero powers on any debt no matter what its type.

ignore them 

here is an example

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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notice how the cheeky dca epc double the cost by adding their fake charges

absolute astounding

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Say you & I were in legal dispute.  I could sue you and you could sue me.  Your best mate couldn't sue me.  My next-door neighbour couldn't sue you.  Because the case would have nothing to do with them.

And this is the situation with EPC or indeed any other debt collector.  They can do nothing.  It isn't their debt.

We have several EPC threads here and after all the threats nothing happened.

I think Nicky Boy wanted me to contribute as I have seen off the real owners of a debt for a motoring infringement in an EU country, but your situation is even easier.  Relax & ignore the threats.

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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Thank you very much Dave, your logic makes perfect sense and is music to my ears!

I have one more question please, if I may,

that is in relation to paragraph 3 on the back page of the notifications from EPC 'How to Present a Complaint' and there it states "A complaint can be presented online.

The EPC Group will then place your case(s) on hold and if necessary, forward your complaint or question for consideration to Vialivre SA"

Therefore, can I can safely assume EPC are NOT owners of the alleged debt and as you eluded to previously "administer the collection" and "collect outstanding toll fees" which tends to suggest they are acting as a powerless debt collecting agency?

Once again, very many thanks for your invaluable time and support.

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  • 2 weeks later...

Have a read of the last posts on istrianadventurer's thread  https://www.consumeractiongroup.co.uk/topic/459903-fine-from-epc-for-having-no-vignette-in-hungary/#comment-5219106

The news is good 😃

 

Edited by FTMDave
Typo

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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or post 6 in the same thread... from me.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

What a lovely "Information notice"...

And they've even been kind enough to "extend the due date"... How thoughtful!

 

Just a thought for the team...We've seen a few of these now. I'm wondering about data protection concerns.

As we are no longer in the EU, so should EPC be obtaining data from the DVLA and presumably passing it on to another EU country?

I see that they are members of BPA, so are they using KADOE to obtain keepers details for use in a foreign country?

I understand tha the DVLA are supposed to only issue data for valid reasons...

Would it be worth asking the OP to send a SAR to DVLA and EPC to find out what reason is being used to obtain their info and whether the data is being shared abroad?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Hi Nicky Boy

Thank you very much for taking the time to respond, much appreciate as always! As this 'alleged' toll fee contravention is for a hired car am I right to assume the DVLA will not be involved?

Thanks again

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Nick is spot on.

How kind of them to send all this free tourist information for Portugal.  I went to Portugal for Euro 2004 and I will certainly bear their advice in mind should I have a return visit.

None of which has any relevance to them pursuing you for money.

All over Europe, if you don't pay what you should, you get penalties to pay on top ... not an extension of 28 days!!!  They have kindly given you this extra time because they know full well they can't do anything to you.  Relax and ignore

Nick, I would presume it was the car hire company that gave the details.  Sure, EPC are a member of the BPA, but I don't think that's directly relevant.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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