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    • Calm Down please.... there is only one way to deal with this and that is - PROPERLY. Being surrounded by 'lawyers' who deal with 'disputes', just like going to the likes of CAB, in this instance has, most probably, to date,  sadly not helping you here. Such people always project an Aura of confidence, when the truth is they don't actually have the vast successful experience of the members here in dealing with the likes BMW. there are over 350 threads here . as far i gather this is the situation, In April, a car was purchased by your son from BMW. Finance taken out to purchase it has since been paid in full, as well as full payment for an annual Insurance policy. within 6 weeks, it was discovered and confirmed in writing, via a report from a local garage, that the car indeed had numerous performance modifications undertaken. Namely being remapped and with modifications to the exhaust system. having contacted his ins co, they require a further £5k to uprate his policy, without it renders the existing insurance policy invalid, thus the car is not being driven.  again within this 6 weeks, you wrote to BMW rejecting the car (we need to see this letter please. scan it up to PDF, please read our UPLOAD guide). at first BMW were onboard, even sending their own inspector, confirming the mods etc. but in the last 9 days since said inspection, comms have now gone dead. .................. you have 2 options - 1 - allow BMW to sort the car FOC and without hassle to him, but probably within their own snails pace timeframe. 2- EVENTUALLY bring legal action - this would most probably be under contract law, not a claim under the consumer rights act . (as financially you would lose out big time) to do 2. which is not easy and rather complex to calculate the financial sum involved...... we need all the info @BankFodder has requested. of many, but one good reason for this is say for this new mot, show the old one was suspect, good bargaining chip against 2500mls usage deductions... your call but you need to do this properly or not at all...............    
    • Hi, I've been reading through many of the stories in the sub-forum and I understand the process to be to send a Letter of Claim to the EVRi - in the post and to their customer support email and to sign up for MCOL.  I have looked at the various Letters of Claim and the MCOL claim forms - particulars of claim and I have gone through all of the screens on MCOL website to put in the final details so it is ready to go after the 14 days from when I send the Letter of Claim (of course assuming that EVRi dismisses my Letter of Claim to pay me in full!).  I also see the advise is to decline any mediation particularly because I have specified the parcel contents and value to EVRi when shipping it. I have put both the Letter of Claim and the forms from the MCOL particulars of claim into a single PDF for review.  The stories in the sub-forum often indicate people shipping with EVRi but some purchase through or have involved such companies as Parcel2Go and so I wasn't sure about the statement I made in the Letter of Claim if it was totally accurate to say "I am applying my third party rights under the Contracts (Rights of Third Parties) Act 1999"? I just wanted to confirm the correct wording.  In my case the parcel shipment was paid for on the EVRi website and sent at the Tesco EVRi Parcelshop.  On the MCOL claim form I have referenced Section 57 of the Consumer Rights Act 2015 in response to EVRi customer service hiding behind their lack of ability to insure delivery of laptops and their bogus non-compensated and prohibited items as a means to avoid any responsibility for them losing such items. Thank you for taking a look to see if there are any inaccuracies or amendments to the Letter of Claim - when it is looking good I will send via email and post it to EVRi.  Having drafted the particulars of the claim on MCOL, I shall be ready to submit the claim on the MCOL site when the 14 day period has elapsed and proceed from there.   Thanks for everyone's help! Letter of claim and MCOL Particulars of Claim.pdf
    • Wow quite surprised by your response in all honesty as I can’t see where you have requested details of the car. The car is insured and that was budgeted for and paid in full, the increase of £5k is because of the modifications, which no we didn’t budget for as we didn’t plan to buy a modified car, so no that doesn’t form any part of wanting to return the car, perhaps you don’t understand the impact modifications have on insurance premiums? Thanks for your help so far but feel going the legal route probably suits us better.
    • new thread created for the court claims. please complete this twice and i'll make another thread from the 2nd PDL Claimform we need to keep them sep.  
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SHELL BUDGENS SOUTHAM & Forecourt eye - accused £55 diesel left unpaid - appealed


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I have had a letter from forecourt eye, a company presumably debt collection to pay for unpaid fuel taken.

I did notice this thread here and oddly its the same garage

 

i have lots of photos of evidence etc but will try to explain here.

I pull up in my van at 11.09 and fill 3 fuel cans up £29 and the garage, Shell at Southam, warwickshire, takes a photo of me/van/cans, i go in and i pay £29 on card and have evidence...i then leave.

The `evidence` they've sent is that at 11.33 there is a photo of me and my van and cans (obviously the 11.09 transaction) (which has not time or date on it) and that £55 of diesel was unpaid. Nothing else.

I have appealed and stated that at 11.33 i would have been 7 miles away back in Leamington Spa, and i fill up 3 times a week and i am not even going to guess at what i was doing but go on their evidence, if they could please show me time date stamped at 11.33 then it would be me, if not , it would be someone else. Not me.

Any advice going forward?

 

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FIND.SHELL.COM

SHELL BUDGENS SOUTHAM is a service station with EV charging located in SOUTHAM area. This station includes a Shop, a Car Wash and a Toilet.

 

are these the ones?

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Looking at the other thread, the difficulty have have been solved very sensibly by a single telephone call.

Although it's a nuisance – and of course they shouldn't put you in this position – I suggest that you begin by making that phone call and see if you can resolve it.

If there is any difficulty then come back here and we can give you some further advice

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Who should i be calling?

The garage have passed it on to forecourt eye as a drive off.

Forecourt eye are now asking for the payment, plus admin charge, stating its civil, ive said no its criminal, as it wasnt at 11.09 when i was there so a drive off my someone else, or i did it and didnt intend to pay....

.i am trying to force their hand into calling the police as id rather stand up in court with my evidence (and their lack of) then leave it to a company who will just hound me.

The call has already been made to forecourt eye, no good calling the garage they cant understand you even when you're stood in front of them.

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How did you pay?

 

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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by card,

i have the transaction on my account, i don't know the time of the photo as it wasn't given......

BUT what they are saying is i haven't paid the diesel £55 at 11.33 BUT I've challenged them stating it isnt me,

they said well the photo is just to show i was there taking fuel,

i said i know that was me at 11.09 filling cans, oh but that could be you at 11.33 i said what £55 of fuel in cans !

It appears they've had zero evidence.

But i think they will just ignore my appeal and say well the garage said it was you so that's that and they have pretty much said so.

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Depends really how long you want to drag this on for?

Can easily be dealt with by a phone call can it not?

Make the call, then see where you're at after that.

  • I agree 1

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Telephone forecourt Eye.

Stay polite – non-conflictual – but if they won't do anything then tell them that they can begin their own action against you and it will be defended.

After that, ignore them until you receive something official through the post.

Keep us updated

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I'm still trying to work out who im supposed to be calling.

I've called forecourteye, as stated above, I've also said no point ringing the garage as they cant understand/speak English.

forecourt eye said the garage wont have the footage anymore....just trying to work out why and who I'm supposed to call.

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Do you still have the receipt

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Thanks bankfodder,

yes i agree with you,

i have made that call, a lengthy call to a helpful forecourteye employee, he made it clear the garage have provided forecourteye with the evidence and that they only send it if they have evidence,

he said is that you i said yes,

is that your van i said yes, i said that was 11.09 or whatever it was filling my cans and i paid £29 and have evidence,

you have ZERO in relation to £55 of diesel,

just a drive off and THEY have given you MY photo at 11.09 of a lawful transaction, and i invited them to contact the police.

The receipt is on my phone on my banking, £29 (3 cans) which i had in my hands, at 11.09...

.i can provide photos if it helps,

i hope im explaining it clearly.

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Okay well make sure you keep everything.

Send them one letter and tell them that they are wrong and that they know where you are if they want to begin a claim. And that you won't be responding to any further correspondence unless it's a claim form.

After that, ignore them

  • I agree 1
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IMHO, if the garage has washed their hands of it, (and you have a name of the individual saying so)

And this forecourt eye outfit are being as much use as indicators on a submarine, then just ignore everyone and see what, if anything they do.

 

Keep all of your evidence/receipts safe for any future missives.

The garage must know their systems are wrong?

Unless this is some sort of profiteering?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Possibly contact Shell forecourts and let them know of the problem. 

Pitty transaction are not time stamped. A physical receipt would be. 

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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I don't think any of it is worth the hassle of taking more time over it.

One letter – ignore – that's it

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as this has not been pointed out.

can i just make it perfectly clear that forecourteye have ZERO legal powers

they are NOT BAILIFFS and can do stuff and all

only the garage franchise owner could ever do anything, and that would be a civil matter in a county court.

sounds like they need to rewind their tape a little further back to the last user of the pump before you..:pound:

one letter then simply ignore everyone.

dx

 

  • Like 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to SHELL BUDGENS SOUTHAM & Forecourt eye
  • dx100uk changed the title to SHELL BUDGENS SOUTHAM & Forecourt eye - accused £55 diesel left unpaid - appealed
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