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    • Hi,   I sent the email to both my local councillor and the leader of my local council yesterday evening. I didn't receive an acknowledgement email. Do you know if I should have, as I know that if you ever email an MP you always receive a acknowledgement email?   Walshy
    • Can I ask how your taking him to court with just his a trade name ?  Yes I notice hes still trading on ebay.   
    • Very good finds indeed which help to undermine their case.. And to strengthen your case take a look  look at a thread by Tom Price also at Southend airport which is several threads below yours and you will see that he won his case on the fact that he was stopped rather than parked. On top of that he had the Airports Act  1986 to quote. The relevant section is no 63 " Byelaws are covered at S.63  (2)Any such byelaws may, in particular, include byelaws— (d)for regulating vehicular traffic anywhere within the airport, except on roads within the airport to which the road traffic enactments apply, and in particular (with that exception) for imposing speed limits on vehicles within the airport and for restricting or regulating the parking of vehicles or their use for any purpose or in any manner specified in the byelaws;" That confirms that the roads at the airport are either covered by the Road Traffic Act or Byelaws neither of which is relevant land therefore  PoFA cannot apply. And  VCS should be aware of that. Another thing is that when you posted their WS you didn't include their contract which I missed at the time. However Tom Price included it in his. And guess what-the  alleged offence they are pursuing you for, No Stopping, is not included in their contract. If you look at the end of their Service Agreement [aka contract] you will a list of contravention on Scedule 1 [7] (46) PARKING/WAITING ON A ROADWAY WHERE STOPPING IS PROHIBITTED That is the nearest to what you did. But you were not parking nor waiting -you were stopped so there was no reason to issue you with a PCN as you never broke any of their contraventions. Looks like they breached your GDPR and you should include that as it carries a hefty charge £750 is not unheard of.   Have a read of his WS too which may give you further ideas even possibly to rebut some of the points VCS  make.
    • Lawrence Stroll, executive chairman of Aston Martin, told the BBC he wants to build a firm with a "luxury profile". View the full article
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

New, Need Successful Contacts

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I am about to put in a claim to HSBC for £750 worth of charges that i have worked out from my online statements. For the amount of money do people think i should put in a request through the cata protection act?

I want to hear from people who have been successful getting money out of HSBC and who were their contacts? Who do i send these letters to? Will it make any difference?


Also a little Confused but i have a HSBC credit card as well can I get the data protection info at the same time? or do i have to do different requests? do i have to send the letters to different places?


Sorry if im asking the obvious, but if i was any good at this stuff i might have relised i had been charged £750 over the last 2 years. Only worked it out today am stunned!:-o

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Before you think of reclaiming your charges, you MUST, you NEED to read the FAQs and the forum material. It's long and arduous in places, but there are no shortcuts.


Once you know why you're doing what you're doing, what you're doing will fall in place. Really.


You don't need "successful contacts" for starters. It's a multi-national company, not a "my mate knows someone who can sort it out". ;)


Read on. Come back if you still have questions after digesting it all.

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LOL The tragic thing is that i have read the FAQ's and looked through the forum for days. Unfortunatly the way it is set out has got me completely confused. There is no simple step by step process.


For instance i have read all about the Data protection act and the letter that you send and how to find out where to send it. But what if you already know how much money they owe you. Do i need to waste another £10? Then the letter asking for the money back where do i send it? I have seen people quoting address's or do i just send it to a central complaints address for my bank hsbc.


I know this process is a complicated one but i just think there should be a bit of an idiots guide somewhere in the site. Especially for people who are not used to using message boards for factual information.

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There is.




There is no idiot's guide to finding it.


The founders kind of assumed that a great big:


"FAQs :::::::::::::::::::::::::- PLEASE READ THESE FIRST!!! -::::::::::::::::::: Frequently Asked Questions. Case guidance etc :::::- Please read this before posting any new questions. ------ MOST OF YOUR QUESTIONS WILL BE ANSWERED HERE ALREADY ------- If you ask a question in the forum that is answered in here, expect your post to be ignored."



followed by "Step-By-Step Instructions " would be sufficient clues.

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Maybe the mods could get the FAQ put to the top of the list, so that when you first access the forums it is there right at the top? And then add the step-by-step guide to the toip of the FAQ forum?


Just a thought?



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I'm with BW on this, the FAQ's are in ******BIG RED LETTERS****** at the top, how can you miss them?
I'm also with BW on the importance of the FAQs and I wonder how they are missed, but missed they are by quite a few people. Or perhaps ignored? My point was, to be exact they are not right at the top. They are the 5th thread down :) The suggestion to raise them higher in the threads is so there is less chance thet can be ignored or missed :)



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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Please note that this topic has not had any new posts for the last 5418 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

This topic is now closed to further replies.
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