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    • Hello I've got a parking ticket, see here... https://ibb.co/DfHqg9F https://ibb.co/QvqH52m https://ibb.co/pbPPdDg https://ibb.co/X2F1X25 I've been parking at a particular corner in a small Tesco car park for years. Recently they put two electric charging plugs, one where that spot is and one at the bay next door, so I stopped using them out of courtesy in case they need to be used (I use that Tesco every day and drive past every day but have yet to see anyone use them). Recently I went back to Tesco when it was reasonably dark. All the bays were full, including the three blue badge bays. I have one but none of the cars parked in the bays did, I noticed as I walked past them (nobody ever gets pulled for that because Tesco have never policed this small car park before). Since there was two free electric bay spaces, and since I wasn't going to be long (just one product), I parked into my former 'regular' spot. There was a notice on the wall but if I'm honest I didn't read it because (a) I'm thick, and (b) I honestly thought it was just telling people how to use the device (like I said, I'm thick) rather than this being a parking fine. I went back during daylight and the sign is very obvious (as you can see from the picture), although not so obvious at night, although probably still obvious enough for you to tell me "tough luck, pal". Now they want £100 or £60 if I pay quickly. Am I doomed?
    • Hi All   After a bit of advice to see where I stand. Bought a car in Sept 2022 on pcp. Been told it had a big inspection and was good to go. Had many issues with it throughout the year including trims coming off the car and sunroof not closing.   While getting the sunroof repaired at month 12, in Sept 2023, the bodyshop guy said your cars been in a bad accident. Garage said it hasn't but offered to take the car back at half of what I paid for it as long as I buy a replacement from them before inspecting it (probably damage control) (car was £78k, said they'd offer £40k "trade in value" as if doing me a favour).   Ended up getting a forensic inspection done for £2400 in Dec 2023, confirmed car was in a bad smash (write off level but unrecorded on hpi) and potentially unsafe to drive - front end is slightly bent towards 1 side, what looks like a hairline crack on the chasis, overspray, bonner with patches of filler all over it, damaged rubbers etc   Raised complaint to finance company and few weeks ago to FOS... just wondering what people's experiences have been like going through the FOS, main thing that concerns me is that it was 12-13 months after I bought the car that I realised what caused these issues and raised the issue to the garage/ finance co but the damage/ misaligned panels are actually visible in the advert photos which I saved thankfully.    Dealership has had my car for 4 weeks to let a few bodyshops look at it (without giving me a courtesy car!!!) Not giving me any updates either because I went to the FOS about it and didnt want to speak to them over the phone anymore as opposed to emails. Note: hanging trim was reported within 3 months but due to part delays it didn't come until like July 2023, within 2 months the piece came off again, claimed under repairers warranty for another replacement 6 weeks ago and within 2 weeks this time the trim is coming off AGAIN (assuming it won't stay on due to the car being actually bent out of shape slightly)   Any idea if I have a good case or if there's anything else I can do?   Thanks
    • After the dealer failed to refund the money I checked the sort code and account number to reveal which bank received the money. It turned out to be HSBC BUSINESS DIRECT ONLINE. I called them and they confirmed the account name wasn’t Langley Cars though obviously didn’t tell me the correct account name. My bank contacted HSBC after I reported this to be fraud and they did in fact do a charge back but reversed the decision when the dealer sent a copy of the receipt he gave me for the deposit where it said it was non-refundable. I said that doesn’t mean anything when the car should never have been put on the forecourt when it was a death trap, and not fit for purpose.   The MOT revealed only a few of the faults which he agreed to correct in a week as I needed the car to travel out of London for work. He didn’t meet that deadline either because there were other more serious problems as identified by my independent car check. The same mechanic informed the dealer of these faults. The car wasn’t fixed by the agreed date due to the extensive repairs needed. So he was in breach of our contract on many levels.    I requested the bank find out the correct name of the account and they said the only information they had was like you said was the account number and sort code. I challenged the bank stating that whenever I create a new payee if the name doesn’t match the registered account name, it declines the creation of the proposed payee. So what happened in this instance?    I checked company’s house using the address from where the dealership is located and there was neither the two names, one was aa advertised in AUTOTRADER and the other on the courtyards entrance. I thought as I had made payment to the dealers ‘Trading as’ name that it would more than likely be enforceable than any other. Indeed the Bailiff was the one to call me and say that a variation of the warrant of control needed to be done before he could go and enforce the order. I cross-checked the address on Companies House website and got 3 different business names. Only one appears to be car related.  I am unsure as to what I can do within the variation of the warrant which the bailiff felt was appropriate. I will speak to him again Monday. 
    • Their PCN does not comply with the Protection of Freedoms Act 2012 Schedule 4. iit was not posted until 13 days after the event for one thing meaning it would be deemed to arrive on the 15th day instead of the 14th day. Now though we cannot expect that your PCN also missed the deadline there were still two other things wrong with the wording of the PCN that if your PCN has the same wording as your friends means that your PCN would not be compliant either. Their PCN does not specify the period of parking as required n the Act. It does show the ANPR arrival and departure dates but as those times include driving from the entrance to finding a parking place then later driving from the parking place to the exit cannot be described as a parking period. I suspect that the " Important Note" on your form will also not comply though I cannot be sure until we see your actual PCN.The reason I can't confirm that is because they sent out the PCN too late they have said that they are pursuing your friend on the assumption that they were the driver as well as the keeper-something that Courts do not accept. But it does look as if your PCN is not compliant which means that the keeper cannot be held liable to pay the charge. Only the driver can be made to pay it. If you have not appealed and revealed who was driving, there is no way that  Excel know who was driving.  So just to be sure please send them an SAR . On another topic do you have any proof that you did not stay there for so long just to really spoil Excel's day.
    • As your first PCN was a Notice to Driver which would have been followed by a Notice to keeper over a month later [even though it may only state Parking Charge notice] it is even more necessary to send PE an SAR. If either document fails to comply with the Protection of Freedoms Act  2012 Schedule 4 then both you and your father are in the clear. So you do not need to worry about is any paperwork from unregulated debt collectors and fifth rate solicitors. The only thing to look out for is a Letter of Claim and all you have to do is respond with a snotty letter back to them .  
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Scottish Power debt sold to perch/ACI


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I'm after some advice...

 

A DCA called Insight have sent me threatograms regarding a scottish power gas/electric account at my old address.

 

I moved in November last year and kept Scottish Power as my supplier.

 

I gave them meter readings for my old property and they sent me a final bill for a whopping £1050.

I'm not disputing the bill, but Scottish Power wanted me to pay £120 a month on top of my regular direct debit to clear the outstanding balance over 12 months.

...I told them at the time that I couldn't afford that extra amount but could pay a smaller amount.

 

After a few months of back of forth 'negotiation' they have passed the account onto Insight who are demanding full immediate payment

or they'll instigate legal proceedings and record a default on my credit file.....

..I haven't spoken to Insight yet,

 

but have received 2 letters and numerous texts demanding I cantact them..

 

...I can afford to pay back around £30 a month.

 

Shall I write to them offering this amount or get back in contact with Scottish Power,

and also do they have the power to trash my credit file?

(I wasn't aware that I was in a 'credit agreement' with Scottish Power!...)

 

thanks

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Hi new

 

1) Firstly, because Scottish Power say it's £1050, doesn't make the bill right, if they told you it's £5000, would that make the bill right. Firstly, go through the bill to make sure it's correct and not on their say so. Is it £1050 for a quarter?

 

2) Once you've done that, write a letter to their Customer Services, don't speak to them over the phone. Tell them how much you can afford to pay each month. Keep a copy of the letter.

 

http://www.scottishpower.co.uk/pdf/Paying_your_bil.pdf

 

Let us know how you get on. We can suggest other avenues.

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we also have Scottish power onboard here

 

would you like them alerted

if they don't see this thread themselves

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes please DX, any help they can provide would be great......

I've checked the bill and is was correct...

.the previous few quarters had been estimated readings as opposed the actuals which were considerably more hence the big final bill

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hello ND

didn't see it was you

 

of course done!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • 4 years later...

I could really use some advice regarding an ongoing issue with scottish power.

the issue is there is now a large amount of arrears on my account (£4K) due to an ongoing complaint....

Numerous times I've entered into an arrangement plan with SP to cover both current usage and arrears repayment. It comes out on one direct debit.

A few times I've had to use their online system to change the direct debit date.

The issue is that when the date has been changed, they still take the arrears 'element' of the direct debit on the old date not the new one causing me to go overdrawn.

I then have to contact my bank to indemnify the DD as it's come out on the wrong date and here lays the problem as the moment

the DD is indemnified SP then cancel the direct debit, put me on 3 monthly billing and I then have to phone SP to get the DD reinstated and put back on monthly online billing and they they always set it for the following month.

Even though they 'reset' the DD on countless occasions over the past few years they keep on taking the 'arrears element' of the DD on the wrong date causing the DD to fail, I indemnify it and thus an endless non-payment loop starts. The issue seems to be a complete breakdown of SP's IT systems.....

Despite countless phone calls to SP, they still haven't solved the problem, and they've now sent me an utterly factually incorrect final response saying they're right, I'm wrong and pay up the £4k or face the consequences!..

..please help!

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Because it is Scottish Power, I believe you.

 

However, I scarcely understand a jot as to what your complaint is about.

 

Maybe it's just me being thick – but I'd be grateful if you can spell it out a bit more carefully – or maybe someone else who understands it or can come and put it to me in simple words

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the arrears repayment plan and current usage are taken out as one DD, not separate payments every month as I'm on a monthly online billing tariff..

.I used their online service to change the DD date (I've done this several times as I'm part time self employed with no fixed wage day) .

..The problem is, is that when I do this, for some reason, they still take the arrears part of the DD on the original date and not the new date...

.The DD fails as I'm not expecting the DD to come out on the old date.

I indemnify the DD (as it's taken on wrong date).

Scottish Power automatically cancel the DD as it's unpaid and their system automatically puts my account back on 3 monthly billing.

I then have to contact Scottish Power to reinstate the DD to go back onto monthly online billing with a first revised payment coming out the following month....

The ongoing problem is every month they still take the arrears payment on the wrong date causing the DD to fail and this leads to an ongoing cycle of failed DD's....

.I have asked SP to have 2 DD's (one for current usage and one for arrears) but they always tell me that their system doesn't allow it..

... every time I contact their complaints team they assure me that it will be sorted but every month it's the same story.........

.The arrears have built up because in essence every time they reset the DD, they class it as a new combined current usage/arrears plan to start the following month..

.The following month arrives and the new DD fails because the arrears part of my payment is taken out on the old (and wrong) date

BF, they keep on taking the DD's out on the wrong date causing it to fail

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You are looking for excuses.

If the dd fails then you have not paid and you reset it up for the next month. As seen as you have not paid this months you'll already have the funds for next month so the dd should not fail irrespectively of what date is set up.

Or alternatively you can pay with a bank slip.

You dont have to pay via dd.

And arrears of over 4k???

You've been burying your head in the sand for years.

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first things first, I'm not looking for excuses, rather rude to imply otherwise!.....

with their online tarrif you do have to pay by direct debit, their words, not mine....

 

..I've not been burying my head in the sands for 6 years, rather this complaint has been going on for years and SP have never rectified it despite numerous promises to the contrary..............

 

.I have a separate bank account for all of my bills, and bank transfers are set up to make sure the right amount is sent to my 'bills' account on the right day..

.It's hardly my fault if SP fail to take payments on the correct day (indeed if I don't immediately spot it, my bank charges me for a failed payment!)

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I think the comments above may be rather harsh. They are certainly unhelpful.

 

I can well imagine that if money is a bit tight and that one isn't too sure what day of the month one is going to get paid then managing money is not terribly easy.

 

I understand that you set up a direct debit but you have to change it from time to time in order to suit your pattern of payment.

 

I understand also that even though you set up a new direct debit date on a particular month, ScottishPower still take the direct debit on the date set for the previous month. Is that correct?

 

Are there any rules about direct debits as to how much notice there has to be given for a new date? For instance may be the mechanism simply doesn't allow a direct debit to be modified later than, say, four days before its activation date. Does this explain anything?

 

Is there something else which I haven't understood?

 

Also, what you mean by "indemnify".

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BankFodder said:

I understand that you set up a direct debit but you have to change it from time to time in order to suit your pattern of payment. yes, that's correct

I understand also that even though you set up a new direct debit date on a particular month, ScottishPower still take the direct debit on the date set for the previous month. Is that correct? yes, correct, and there have been occasions when I've contacted customer services and they've manually reset the direct debit, the arrears part of the monthly payment is still taken out on the wrong date

Are there any rules about direct debits as to how much notice there has to be given for a new date? For instance may be the mechanism simply doesn't allow a direct debit to be modified later than, say, four days before its activation date. Does this explain anything?

they require 6 working days to reset the DD payment date using their online service and I always give more than the required 6 day notice

Is there something else which I haven't understood?

Also, what you mean by "indemnify".

contacting the bank to recall the direct debit because of the payment date error to avoid bank charges (they allow up to 3:30pm on the day to do this

In a nutshell, my experiences with SP customer service/complaints team is that they say they will sort the problem out and then don't

I do understand where the previous poster is coming from to a degree, but in my circumstances, I'm a military veteran with a permanent disability and can only work part time therefore money is always tight every month, and sometimes I have to rob peter to pay paul with some of my bills

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This is very helpful.

I understand that you alter the direct debit with the help of Scottish Power and they do it for you. I thought that maybe you did it directly through the bank or something. Scottish Power are fully aware and fully in approval and they receive all the required notice.

I think the next step is to send them an SAR. Wait to see what information that produces. Make sure you send them an SAR requiring everything they hold about you in any form and on any matter. Send the SAR accompanied by a cheque and monitor its progress through your bank. Set a note in your diary as to when the 40 days expires.

Come back here when you have the information

Also, please can you post up their final response in PDF format.

You should also understand that it is extremely common for utilities companies, banks and so forth to receive a complaint but then to distort it in their final response so that it represents something completely different when it eventually goes to the ombudsman.

Read our customer services guide and you will see the advice that is given there in respect of making sure that there is an accurate screen note. This is essential.

The amount of times that complaints get sent to the ombudsman but in fact it is the wrong complaint and it is couched in a way which avoids the real issue or puts the company in a better light is legion

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thankyou for your advice BF, I'll send a SAR tomorrow and await their response......

In their final response letter they have offered me the chance to phone them before escalating to the ombudsman service...

.I will speak to them if anything to see if they are willing to put any enforcement action on hold until I receive the SAR

BankFodder said:
Also, please can you post up their final response in PDF format. will do!

You should also understand that it is extremely common for utilities companies, banks and so forth to receive a complaint but then to distort it in their final response so that it represents something completely different when it eventually goes to the ombudsman. this is exactly what they've done 

 

thank you

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If you are going to call them then read our customer services guide carefully and implement the advice there. Inform them that the matter is formally in dispute. Tell them that you have sent them an SAR and that it will help if they will escalate. (I doubt whether they will).

 

Please post up the final response.

 

How do they propose to be enforcement? Are they going to turn over to debt collectors or are they going to start a County Court action? A County Court action would be preferable because they will have to begin the the pre-action protocol which you can string out for up to 90 days. That will give you lots of time to get your ducks all lined up

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By all means contact the debt helpline but I'm afraid that they are unlikely to help you. These organisations very seldom challenge the alleged creditor. They simply want to help you organise your payment instalments. They very rarely challenge the legitimacy of a debt.

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  • 5 years later...

I've received an email stating they've bought a debt from Scottish power, the amount is for an eye watering £7640 !

A brief bit of back history,

I was a scottish power customer for several years but changed supplier in nov 2019, the account had been in dispute for several years due to misbilling and utter incompetence from SP

they would constantly change the direct debit amount, take it out at the wrong time and then request I'm indemnify with my bank, doing this would auto-cancel my tariff and put me on the wrong 'standard' tariff

some payments were successfully made but the majority were not, and I was always advised by them not to make manual payments but to wait for them to set up the correct direct debits...

.I also have literally dozens of calls with their customer service agents and debt managers promising that they would sort this miss-billing out and correctly bill me, but they never called back with any kind of resolution  and I would have to reinitiate contact with them,

this went on for literally years and I haven't heard from anyone related to SP since 2020 until I received the email today....

I'm worried sick about this, as yes there is a debt, but nowhere near the amount shown, and as a single parent, I am in absolutely no position to clear this debt,

any help would be greatly appreciated !

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3 threads merged for complete history.

well dont be worried it's just an email, they have no idea if the email is working nor if its ever read.

1st things 1st . did you ever get that SAR done to sp?

2nd have you since moved from the address of 5yrs ago when you were last in contact with SP?

dx

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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