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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EasyJet - terrible all inclusive holiday in Bodrum - can we get compensation ?

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Hey whilst it looks like you genuinely did not have a good time, I don't see anything here that warrants a statutory compensation. 

...Except maybe...

Advertised as a 4* Hotel with sports facilities such as basketball and tennis however, this is used as a car park for customers 

Sounds like they advertised something that wasn't made available to you. Whilst this happens all the time, standard practice would be to offer you some form of minor compensation for the advertised facitilies that weren't provided in the end.

(however note that if the hotel is indeed a **** then you got what was advertised, there's no 2 ways about this, it has the stars or it doesn't)


Broken glass in the food

Did I really read this right? Broken glass in your food? Or did you just mean your drinking glasses were chipped? If you actually had broken glass in your food that I'm surprised you didn't leave that hotel screaming on the spot, because that's certainly what I would have done.


The rest of your complaints would be better suited in a tripadvisor review or mail to customer service, but it's not really something that would normally warrant compensation. Do be aware that whilst some of them seem like genuine complaints, like stains/dust, some of it comes across as a bit entitled (Complain because you have to walk to grab drinks - Complain about people's english skills in a foreign country) or downright nonsensical (Your outlandish point about the aircon - Just because it's hotter outside doesn't mean you should make it colder inside, on the contrary that's very unhealthy not to mention wasteful)

Do feel free to complain to easyjet and depending on how skillfully you manage to handle it and how ballsy you feel you might get some money or a voucher as a result, it's worth trying.


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  • 4 weeks later...

£190 cash 😲

I think that's pretty good, considering that there was no clear cut grounds for a reimbursement at all. (apart maybe for the Broken glass point, which you never replied to - but even then, what you should have done is eat out every day and claim everything back, which I assume you didn't so it's a moot point). Remember that courts award damages based on what actually happened and what you actually had to pay. They don't award money based on "loss of enjoyment".

If you read their letter carefully there is zero admission of fault. They are thanking you for your feedback and promising to look into the points you raised, and offering a grovelling apology that you didn't have a good time, that's all.


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