Jump to content

  • Tweets

  • Posts

    • Thank you for your responses. I brought my claim within the required period; I have now got my tribunal date 6 months after the incident first occurred. To clarify, I meant I have been researching the CAB website, I have not actually spoken to anyone about this matter due to workload and fear of being landed with a bill.   Best Regards, Scott
    • Hi, If you are getting advice from CAB it's best to stick with them. Getting advice from 2 different sources will cause conflict/confusion so It's best that you stick to the CAB as a pose to using this forum. People on here are volunteers and whilst we're happy to help, getting help from two sources at once isn't very good use of either places resources. I wish you the best for your case.  
    • There are no costs awards at an employment tribunal, let alone statutory interest. You have to do something really dumb to end up with a costs order such as refusing to follow court directions.
    • Can I ask how you were not timed out with an employment tribunal if you have been in dispute for six months? The reason why I ask is that recently submitted a claim in the county court for unpaid wages as was timed out a claim with the tribunal service? You only have three months to submit the claim from the cause of action.
    • Hello All After spending 6 months trying to get £1,500 of unpaid wages from my previous employer and going through early conciliation with ACAS, I now have an Employment Tribunal date of 20 / 09 / 2024. The Citizens Advice Bureau and posts on here have been really helpful, but I am unsure on a few points: 1) I have to send a document setting out how much money I am claiming - is there a template / recommended format for this? 2) Can I claim 8% statutory interest from the start, or is this just if they do not pay any award on time? 3) I was looking at getting a solicitor, but the estimated fees are £4,000 to £6,000 - would I be able to claim these fees from my employer if I win, presumably I would have to pay if I didn't win? 4) If I don't get a solicitor, I believe I can claim £41 per hour preparation time - how hard is this to prove / claim? I will probably think of other questions later, many thanks in advance for any responses to my questions or any other suggestions / advice. Best Regards, Scott
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

EasyJet - terrible all inclusive holiday in Bodrum - can we get compensation ?

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 213 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

Hello all, 

hope you are well!

Soo we have already started making most the notes whilst we were on the bus, so will copy and paste as a summary (bit long!)

I have just arrived home and I am typing this all up 😂

just to note, we initially complained about the first room we were given and was given another room two days after. I sent an email to easyJet not long after I complained. They investigated it and said that it had already been dealt with as hotel gave another room (although.. I don’t know whether easyJet were the ones to push for that) but they closed it after that 


Cleanliness - Room:
* Initially bathroom was dirty with limescale around basin and shower. 
* Mirror stuck on with tape
* Bedding was dirty with stains 
* Chair in room with stains
* Upon complaint, they offered a detailed clean although, this cw as remained the same. Upon an email sent to easyJet, received call next morning for upgrade
* Upgraded to a better room, despite it being a better room, it still had same lack of good general cleaning practices (mould and limescale)
* Each room has a sewage smell in bathroom 
* Whole balcony has dust accumulated with dirty chairs and sticky 
* Rooms need a deep clean in a routinely manner 

* Advertised as a 4* Hotel with sports facilities such as basketball and tennis however, this is used as a car park for customers 
* Air Con in rooms. The 2nd room AC only goes up to 18 degrees which isn’t really that cool for a hot country like Turkey. The last room we had was 16 which was a big difference. We didn’t bother complaining about the room again and moving all our stuff so opted with leaving balcony window open even though I got bitten. 
* Again AC needs to be checked but there is a lack of up keeping and monitoring here

Customer Service:
* We can count with one hand the number of staff giving good customer service with friendliness
* Staff come across as rude and disinterested in giving good customer service with a smile. Feeling was as if we were a burden on them
* Whilst waiting at the ‘Snack Bar’, we had been waiting a significant time to be asked what we wanted although the response was “You should have called me”. He may not have realised as he was on the phone at the back. This was quite a common theme with some of the staff and their lack of attentiveness 

* Labelling of food was often incorrect, with no idea what food we were eating
* Flies on food, occasional hair and broken glass (photo attached)
* Flies all over the bread, and the breads were typically dry too
* No fresh juices, just water and fizzy drinks which we had to walk to the pool bar to get. Might seem it’s being pedantic but really everything should be in one place
* Cutlery were not always clean often with mismatched cutlery for example a butter knife given instead of a standard dinner knife. Dessert fork with dinner knife. 
* Food typically below par and was quite disappointed with food often being over cooked and not many very authentic Turkish foods
* We have had to have food outside a few occasions 
* The A La Carte wasn’t a la carte

English speakers:
* Would be good to have more English speakers especially at the main reception. Only one person speaking proficient English who I believe was the manager  

General up-keeping of hotel:
* The rooms are outdated and no care in making it look clean
* Marble floorings were dirty and need of cleaning 
* Outdoor and indoor furniture stained and dusted
* Only area that looks maintained is the reception lounge 
* Dead/dying plants 
* Private Beach needs a good cleaning like other hotels do. There is litter, especially cigarette buts. 

Pictures online are completely misleading. The star picture which attracts customers is their pool. We opted to go for this one and paying more based on what was seen and overall was very underwhelming. Other guests shared the same opinion too.

EasyJet - to prevent customers not using easyJet holidays in future need to have a look at the hotels that is being advertised on site. Misleading hotels is a deterrent especially to easyJet business. Sadly, we will not use easyJet in future because of this. 

Our holiday was last minute but spent a lot of time looking around and trusting easyJet holiday to provide as a good holiday for value in money. Jet2 and all the other ones were slightly cheaper but felt easyJet was more reputable.

If you want to succeed with offering great holidays, easyJet need to look at a company like TUI. We flew with them last year and everything was spot on. 


The thing is there is so much more! If you want to look at the most recent trip advisor reviews have a look at “Charm Beach Hotel Bodrum”. What I’ve posted may seem exaggerated but I assure you it’s not and the most recent review is what we experienced with plenty of pictures. 

Everyone there that we had spoken to had complained about it and shared same experiences. Really appalling stuff.

The supervisor there did want some constructive feedback which is good so I am sending them less of a complaint but an advice to help them improve.

Ideally I want compensation for the holiday considering how poor it was and especially the amount we paid. Others on the trip are seeking the same. 

EasyJet seem to have an issue with their all inclusive in Turkey as on our bus transfer (2 hour on bus whilst picking up multiple people) they all complained about their hotels too, some far worse than ours.

I can’t see how easyJet are allowing hotels like this!

It was a last minute trip and we spent almost £1300 for 6-7 nights

Any advice how we should approach easy jet or if they don’t want to reimburse something, would greatly appreciate!

Thank you 

Ps if you are still reading this don’t go to that hotel (at present)

Link to post
Share on other sites

  • dx100uk changed the title to easyJet - terrible all inclusive holiday in Bodrum - can we get compo?
  • AndyOrch changed the title to easyJet - terrible all inclusive holiday in Bodrum - can we get compensation ?

Topic title amended for clarity.



  • Thanks 1

We could do with some help from you.



Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

  • AndyOrch changed the title to EasyJet - terrible all inclusive holiday in Bodrum - can we get compensation ?

moved you to the holidays forum our experts should see this now and help



  • Thanks 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

Hey whilst it looks like you genuinely did not have a good time, I don't see anything here that warrants a statutory compensation. 

...Except maybe...

Advertised as a 4* Hotel with sports facilities such as basketball and tennis however, this is used as a car park for customers 

Sounds like they advertised something that wasn't made available to you. Whilst this happens all the time, standard practice would be to offer you some form of minor compensation for the advertised facitilies that weren't provided in the end.

(however note that if the hotel is indeed a **** then you got what was advertised, there's no 2 ways about this, it has the stars or it doesn't)


Broken glass in the food

Did I really read this right? Broken glass in your food? Or did you just mean your drinking glasses were chipped? If you actually had broken glass in your food that I'm surprised you didn't leave that hotel screaming on the spot, because that's certainly what I would have done.


The rest of your complaints would be better suited in a tripadvisor review or mail to customer service, but it's not really something that would normally warrant compensation. Do be aware that whilst some of them seem like genuine complaints, like stains/dust, some of it comes across as a bit entitled (Complain because you have to walk to grab drinks - Complain about people's english skills in a foreign country) or downright nonsensical (Your outlandish point about the aircon - Just because it's hotter outside doesn't mean you should make it colder inside, on the contrary that's very unhealthy not to mention wasteful)

Do feel free to complain to easyjet and depending on how skillfully you manage to handle it and how ballsy you feel you might get some money or a voucher as a result, it's worth trying.


  • Like 2
Link to post
Share on other sites

  • 4 weeks later...

£190 cash 😲

I think that's pretty good, considering that there was no clear cut grounds for a reimbursement at all. (apart maybe for the Broken glass point, which you never replied to - but even then, what you should have done is eat out every day and claim everything back, which I assume you didn't so it's a moot point). Remember that courts award damages based on what actually happened and what you actually had to pay. They don't award money based on "loss of enjoyment".

If you read their letter carefully there is zero admission of fault. They are thanking you for your feedback and promising to look into the points you raised, and offering a grovelling apology that you didn't have a good time, that's all.


Link to post
Share on other sites

I'm sorry. but I agree with Kyosanto.

I am suprised they'd offered this, I would have called £100 voucher generous for this.


I'd take your £190 or voucher eq and say thanks 


Have we helped you today?         Please Donate button to the Consumer Action Group The National Consumer Service


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...