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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Dispute with @hellofixter

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Sorry, but this is far too long.

Please could you give a brief summary of events in a bullet pointed chronology.

Skip all the narrative. Try to do it in less than 500 words.

300 would be better

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First of all, don't worry about debt collectors. They won't send anybody without a court action and a judgement against you and then bailiffs been instructed.

This is somewhere in the future if at all.

Secondly, have you given them a credit or debit card number to take payments? If so you should contact your bank or card issuer immediately and cancelled all payments for the future. Read our customer services guide. A reference number for any court or instruction you give to the bank and confirm in writing.

Has the work been done?
Has it been carried out satisfactorily?
Have you had the work checked by somebody?
Have you paid anything?

I understand that you wanted work carried out following an MOT. Presumably this means that you received a fail certificate but with some advisories and you wanted to have those advisories addressed. Is this correct?
If the work has been carried out then it will be a good idea to go back and get another MOT to check that everything is all right.

You better have a word for yourself and give yourself a slap about being pushed into buying things over the phone without checking. Why do you give into this kind of pressure?
You're lucky that you've got your family on your side and looking out for you but one day you're going to have to learn to become independent.

What evidence do you have other things you say – for instance, that the work had been commenced before you approved it?
Has Everything been done on the telephone or is there anything at all in writing?
Please list out here the work that has been done.
What do you understand that the value of the work should have been?

And also you should probably understand that when you agree a cost for works and the work is ahead, then you would normally be liable. The law exists to protect you in cases of breach of contract but it doesn't exist to protect you from being silly and making a bad bargain.

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I am sorry you feel the way you do. If you want to come back then of course you are welcome.

If you decide not to come back then at least bear in mind the questions I have asked you.

They are all significant and all important.

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