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    • Hi  Got a reply from hmrc help desk, wasn't much help just telling me to make sure everything is filled in correctly. Everything was cross checked by my partner. My Mrs has just said I may have filled a gateway account many years ago, I'm not sure,but that would have been the same details, just a different email address, the old one I can't access to look back on. Thanks H  
    • Do you work for a Fibre provider? I recognise some of the terminology.  I know this seems irrelevant but would be interesting to know. I am still reading this but it does seem to resonate quite well. Might be able to offer some advice 
    • The letter received on the 24 is the papdc???    So I should delete that paragraph from defence ??
    • It occurs to me that now you on the verge of a trial that you must been offered an opportunity to go to mediation. Is that right? Did you go to mediation? If so what happened? If you didn't go to mediation then why not?
    • Thank you for these uploads. I've had a look at the documents – both your claim form and the defence. They are both pretty sparse but from what I see, I'm afraid that I don't rate your chances of success very much. Why haven't you sued Interparcel or Evri? I asked you earlier on to post a bullet pointed chronology – and you haven't done that. I think we need to see the whole story. You bought an item from Amazon Germany – what date? The item failed – what date? You notified Amazon within the warranty period – what date? They then said you were outside the warranty period – why? You then sent the items back to Amazon – who made the arrangements for the return? You chose Interparcel – why? I don't see where parcel2go comes into it. They aren't a courier company they are simply brokers. I then gather that it was transported by Evri and it was lost while in their care stop You really have given very little the story either to us or to the court's or to the defendant. You came here in April for some advice but rather than answer our questions you went off on your own and am sorry to say I think that you might have thrown this case away. Give us more details and we will see if it can be rescued. You may find that you are in a position where you have to abandon this case and then go directly after Interparcel or after Evri. This would mean that you have sacrificed the claim fee on this particular case but at least you stand a better chance of getting your money back. Please answer the questions. It's very tiresome asking you questions and then not getting responses or having to chase you for them.     Also, have you prepared a witness statement and a court bundle? If so, where are they? If you haven't – then why not
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sytner mini dealership - gearbox bolt came out damaging car after 8mts - what are my rights - they say warranty has expired


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An observation, if I may:

Mini gearbox bolts are, from the factory, coated in a thread-locking compound that stops the bolts from unwinding in normal usage. If you're unsure, thread-lock is a thick liquid applied to the bolt thread before the bolt is tightened. After the bolt has been torqued, the compound hardens and acts as a sort of glue, stopping the bolt from unwinding.

If you have had a bolt come loose, my initial suspicion is the garage has not reapplied fresh thread-lock compound on reassembly. You could test for this by having an independent mechanic remove another gearbox bolt and check for residue on the bolt thread. It'll be a blue, red, or pink residue.

If you don't see it, or hardly any of it, I would suspect it hasn't been applied during reassembly, and this might provide you with an avenue to pursue in terms of demonstrating poor workmanship with the original repair.

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