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By BankFodder · Posted
Give yourself a checklist – especially if the car is delivered after nightfall. Take pictures of the inside and out. Check the paperwork. Check the paperwork against registration. Have you got anything in writing already which describes the car that you have bought and confirm that you have bought it? -
Oh heck, sorry..my mistake He has now promised Monday 19th April..he was supposed to deliver it Wednesday 14th just gone.. He will not let me pick it up..I wouldn’t expect a seller to deliver a car usually? We will have to see, stay tuned..it would be great but I’m sceptical -
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By BankFodder · Posted
Please can you clarify the date on which this car apparently will now be delivered. You are talking about April 14 – but the 14th is past and also last Monday was not 14th -
So ......... after speaking to a v helpful CS Rep then a further CS Rep over 40 mins, I was told they would :- 1. Apply a rolling credit to my a/c from now up to May 2022 so I would be charged the extra £3.50 each month but get a credit to balance it. 2. Refund the £3.50 taken for the March bill. This is a great result as the renewed contract was actually for £34 only until June 2021, then to £37 until May 2022. But now I'll pay just £34 right through to May 2022. Well, at least that's what I've been told - just have to wait and see if the system reflects what I was told. I asked the CS Rep to confirm this in writing - here's hoping. Check and see if your VIEW CONTRACT tab in the Bills section can help you in the same way. Good luck
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Our picks
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Hermes - destroyed item as it was "damaged"- **Judgment for Conversion of destroyed item. **WON**
hellothere124 posted a topic in Postal and Delivery Services,
Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347-
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Post in Bailiffs in at BBC obtain 7 years interest on overpayment of TV licence
Its WAR posted a post in a topic,
I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON at mediation full amount **
jj58 posted a post in a topic,
Hi @BankFodder
Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
So I issued the claim on day 15 and they requested more time to respond.
They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
I opted for mediation, and it played out very similarly to other people's experiences.
In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them.
In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
Many thanks, stay safe and have a good Christmas!
Picked By
BankFodder, -
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***Hermes and mediation hints ***
BankFodder posted a topic in Postal and Delivery Services,
Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003-
- 1 reply
Picked By
BankFodder, -
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