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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Booster Ariel from Argos


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I bought a booster indoor ariel from Argos about 2 weeks ago for my step daughter and got round to faffing about with it today. It was to help the freeview signal in her bedroom as she doesn't seem to pick up all the channels.

 

Well we tried it and it picks up hardly anything at all, in fact the 99p rabbit ears that are currently in there picks up 4 times as many channels. Where do I stand? It cost me £14.99 and said it will specifically boost FV channels!!!!!!

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Yes just return it. I have found with Argos, if they kick up a fuss, ask for the Manager. Make sure you go in on a busy Saturday though. worked with my Freeview box I returned and it was marked in the catalogue as a non-returnable item. The manager didn;t come but i got a refund.

 

What;s that saying... erm, "the custoer is always right?"

 

also, try getting an aerial with gain control on, these are really good.

If you find this post useful, please click the Scales of 'Justice' in the top right corner. Thanks ;)

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In Argos advised you to use a booster, it would be incorrect advice! The correct way to improve a picture on freeview is to use a decent aerial. There used to be a phrase with computer programmers "GIGO" - Garbage In Garbage Out - same applies to aerial amplifiers

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It is an actual aerial not a booster, sorry! Anyway I will take it back this week and see what they say!

 

Thanks for the help guys.

 

PS what is gain control?? Can anyone help out with a good aerial, don't want to spend a fortune though! This one that didn't work cost £14.99. TIA

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...marked in the catalogue as a non-returnable item...

There is no such thing. All items are returnable to point of sale within a reasonable time frame from purchase under the Sale of Goods and Services Act, if they are (a) unfit for the purpose stated at the time of sale, or (b) faulty. Make sure you stand up for your legal rights and remind them of their legal responsibilities.

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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