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    • Hi   I assume this mattress was the Tenants own property?   So after moving out the Tenants provided an attachment showing a stained mattress and wanting full deposit back and threatening to claim against you for this.   1. Tenants failed to notify you of this stained mattress issue until the end of tenancy after they had vacated the property.   2. You have no evidence that this was the actual mattress used in that property nor evidence to back up there claim the staining caused this mattress damage.  (i.e. one of them could have had an accident and wet the bed or done this when they moved from the property).     3. Ask them that you wish the mattress independently inspected. (which you are fully entitled to do and if it proves this claim is false it will be added to the deposit claim by you the landlord for damages as well as the Garden if you need to get landscapers in to carry out the work that should have been carried out by Tenants as per Tenacy Agreement and raised  by yourself (Landlord) on a few occasions which Tenants failed to rectify even at end of tenancy.   4. Ask them to provide you with the contact details of there Contents Insurance Company (tenants whether Private or Social Housing should always take out and have Contents Insurance but is up to that tenant) bet they don't provide it Big question is the Deposit protected in a Tenancy Deposit Scheme (TDS) and those Tenants that have left were given a copy of the Prescribed Terms for that TDS? (Bear in mind you may need to tell TDS that you are in dispute with the Tenant about damages i.e. mattress and Garden)    
    • plenty of time to research and calm down. nothing much to do until the end of june.    
    • well ...... 1st you need to go back to post 1 and carefully read ALL this thread from the start again and pay attention to the advice and the undertones it explains about 'debt'.   2nd ...the truth is you owe no-one ANYTHING, the OC wrote off and sold the debt, and got most of it back against tax and business insurance schemes ...throw the morality card out the window...the OC did by selling the debt on for <10p=£1. and the DCa want the full balance ...id so many fools stopped paying powerless DCA's tomorrow, the whole industry would collapse overnight.   3rd the only reason this is still around your neck is because you failed to follow given advice...had you ..it would now be statute barred.      ^^^ very important research the M+S credit card debacle using our enhanced google searchbox on this page   as for the PAPLOC reply,   D.. desipte a previous CCA requests, the claimant has yet to supply any/all of the required paperwork.   i: delete [CC is attached to this reply form]"   
    • Hi again   Yes, it's been a lovely day weather wise.   Guess you've better things to do with weather like today than help with this problem, so thanks very much for your input, it's very much appreciated.   Late this afternoon I did receive a reply from the tenants, and they are asking me to go 50/50 with getting the garden sorted, not only that, as they have moved away they are expecting me to get the quotes.   Regarding you view on this issue, its so easy not to see the whole picture and my thoughts that the staining damp may be of their own doing didn't occur to me as I was so locked into the historical leak. Taking a closer look at the room in question today, I'm convinced that they are trying it on with the stained mattress- they did mail through a picture and then a receipt for supposedly the mattress. My wife and I then took both the pic and receipt to the bedding store where purchase was made to ask if the two married up, the picture does not show any emblems/manufactures logo or such to prove that this is the case, so we are none the wiser- our thoughts being that the stained mattress is from elsewhere.   A few days back I spoke to our letting agent regarding all of this, as was quite correctly mentioned there are two parts to this equation, namely the mattress and then the property.   Our agents mentioned to me that as an inventory was not carried out initially with the let, (hindsight) the pictures that were used to advertise the property could not be used as evidence to present to the TDS to be compared to the pictures now as there is no proof that the advertising pictures were in fact how the property was when the let started. I mentioned that all digital pictures have a means of finding when that pic was taken- Geo tag/Metadata- agent was quite surprised by this. The agents thoughts then went for a hide in a vacuum-   This is going off at a tangent here-many moons ago my wife studied computer science at a local University, one of her classmates who she is still in touch with is now a practising Solicitor. My wife suggested that maybe I give her a call, a bit rude I guess, but I did  phone and with the pleasantries out the way  I asked for her opinion of the best way to get this sorted. Her remit isn't landlord type stuff, however she will speak to a colleague on Monday and come back to me.   The property is due to be relet on the 21st, we will ensure that the new tenants move in to a home that is immaculate and welcoming, trouble is its getting a tadge close to get the garden issues sorted in time.   I know that all this will get closure in the end, but at the moment I've had more fun with a toothpick-   Again, many thanks.
    • The collection is currently stored at curator James Blower's home, but he has now found a space situated in an old bank premises where he hopes to exhibit them from this autumn or early next year. View the full article
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Can someone help me please!?!?

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I know its a long posting but please read and see if you might be able to help me.

I purchased a Tom Tom Sat Nav (910) in October as a present from Currys at the Metro Centre, when it was checked at home my partner found that the connector for the home charging unit was faulty. He called the Metro Centre branch to ask if this could be taken to the South Shields branch and was told yes. We took this to the South Shields branch the next day and the problem item was exchanged. It was checked that it was ok in the store but not used at home for approx a month. When we needed to use the item again we found that another part of it was faulty. I myself took this back to the branch (South Shields) on 13/11/06 and explained the problem. The person that I spoke to said that he would swap everything, I explained that this was not possible as we had taken a package out with Tom Tom so we would lose that if we didn’t have the original sat nav, I said it was just the one item that needed changing.

He proceeded to swap over all the items in the box apart from the original sat nav. I took everything home then but didn’t check them as my partner had been taken into hospital and we didn’t know whether he was going to be alright or not, so as you can imagine I had more important things to think about.

My partner, thankfully, did get out of hospital, and yesterday he decided to use the above mentioned sat nav as we had to go somewhere. When he opened the box he asked me where some of the items were, i.e. the car charger and the home charging unit, also the book and the CD. I had no idea. I told him that I would go to Currys South Shields today and see if things could be sorted.

I duly went to South Shields branch today and this is where my problem has started.

Unfortunately I spoke to the Manager who was very off hand with me. He asked why I waited over a month before going back, I explained to him about my partner but he didn’t care. I asked him if he could check to see if the one I had brought back was still in the branch, he reluctantly had a look for me and came back and said that there was nothing he could do as he wasn’t going to open a box and give me the missing items out of that. I told him that I wouldn’t have got rid of something that I need to allow the sat nav to work. I asked for the telephone number and address so I could register my complaint and hopefully help me get this sorted.

I came home and called the customer services number who took all the details of what had happened (as above) and said that she would contact South Shields branch and speak to the manager there to hopefully get things sorted and promised to call me back.

She did call me back and told me that she had spoken to the Manager and he refused point blank to help me.

I have now been told that if I want the missing items that I am going to have to buy these.

I am annoyed about this as I can understand that I am partially to blame but as my partner was so bad this was the last thing on my mind, but the sales person who sorted out the problem was also to blame as he didn’t give me all the items concerned, especially as I didn’t want everything changing just what I had a problem with.

Can anyone help me PLEASE?!?!?

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Poor you.


I wish I could be more positive but unfortunately you will have a real issue here with proving what was given to you at the time, especially since you didn't check it when you picked it up. I know you have a very good reason for that and understand your situation, but if Currys are stalling over this and saying that they don't have the items, it will be a very very difficult case to prove.


Effectively you are claiming that they are in possession of items that you have title to (you own) and it might just be worth mentioning that you will go to the Police if they don't hand them over - just to see if that makes any difference.


But I have to be honest, I highly doubt that the Police would get involved after all this time has passed. You'd have to take them to court for damages, and then you would also have the issue of proof.


I'm sorry I can't give you a better answer.

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Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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