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    • The plot thickens ... China may be producing the counterfeit stamps. Seems there's a lot of them about Royal Mail urged to investigate claims of Chinese-made fake stamps | Postal service | The Guardian WWW.THEGUARDIAN.COM Minister says he will work with business to investigate, while China dismisses suggestion of state role as ‘absurd’   Although that wouldn't have explained what happened to citizenB's friend who apparently received the stamp from the Royal Mail.  The fake stamps are (allegedly) only distributed through non-Post Office shops and the ones from the Post Office are legit and made under strict controls in the UK. Post Offices aren't permitted to go out and buy their stamps from other sources. (For clarity it was Royal Mail who provided the stamps to citizenB's friend, not the Post Office, which is a separate company. But I assume Royal Mail got its stamps for the 'swaps' from the legit UK manufacturer and didn't buy them on Amazon!). Still, I will make sure I buy stamps from a Post Office in future, not from my corner shop. Did you friend ever get anywhere with his complaints @citizenB ?  
    • Just the phone call and fear of the kids being involved and it upsetting them.  Sadly I have remembered I went over my miles as this latest car took ages to get here (we get them brand new) so I kept my pld one a yr longer so it was mileage over my what I had been allocated that they were deducting. I need to Get exactly what the payments were for I haven't answered the bailiffs through paper means it was purely done through returning a phone call and a quick google.  I have no recollection of a pcn on the car, if there had of been It would of been a reminder to pay it but this was the last week of my mums life. Things were stressful so as iv said, I don't remember getting one. I appreciate everything you lot do and have a fantastic union guy so will get him on board 🏴‍☠️
    • Can I ask why is it when I go to set up payment that the bank refuses to credit that person unless the name matches the account but in this case they didn’t take that into account? How is it that the traders bank will not disclose the name even to my bank when there is a court order against him? And finally, I can’t locate a form that is for requesting a variation. Besides I thought the name change would mean it couldn’t be served? In company’s house there’s never been one where the car dealership name matched the address.
    • Thanks for the link. Unfortunately I bought crossed PO's. The last time I bought a PO you had to draw two lines and write & co. Also I signed the letters, a throwback to years in an office many years ago.
    • which is why our CCA request link says so. read all the posts! csl credit security limited are part of the arrows group as are  Ar**ho** Kleaners all the same blokes... just different skirts on  if you'd been reading up you'd already know arrows always return the £1 po. dx    
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Missed flights


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We visited Manchester Airport to fly off on our holiday. We arrived in plenty of time, approximately 2 and a half hours early.  So after a walk around duty free we went and had a couple of beers. We deliberately sat in front of a departure board to ensure we kept up to date with our flight. The board display read "Relax" a little later it changed to "Gates to be announced at 1.20 pm.

Eventually it read "gates open. That was the last announcement on that board, the next time we looked up it was blank. Fortunately for us o e of our party took a selfie and in the background the board was visible and it can be seen that there was no information in the right side of the board. We realised the time so rushed to the departures gate but were refused boarding as we were 2mins late. I even received a text from Ryanair to say "final call" while stood at the boarding desk. People were still stood in the tunnel and on the tarmac.

So as a result of the departures board failier we missed our flight. 

When we re visited the airport the next day, at a further cost of £400 we noticed that the board had a blue banner through it stating "can't download data" so clearly still faulty.

We logged a complaint with Manchester Airport and they have said that according to IT department there were no recorded issues.  As a result are refusing a compensation claim for the incured costs.

 

Where do we stand please ?

 

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Did you take a photo of the board when it displayed the error message?

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42 minutes ago, BankFodder said:

Did you take a photo of the board when it displayed the error message?

Yes we did.

One photo is the selfie showing no data.

The second is of the Blue banner saying "Can't download Data.

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Ok. Reading around this forum about the steps involved taking a small claim in the county court.

Identify all of your losses including any extra expenses you incurred travelling etc.

Don't miss out a single penny.

Monitor this thread for a further reply later on today

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Missing your flight when you were there all along must be as frustrating as can be.😬

One thing that might work against you is that Boarding Passes will always state a strict time by which you must be at the gate or else. (And if you had your BPs on the Ryanair app, that should have told you the gate number when it became known). There are also audio announcements including "gate open" and "Final call" . I imagine that this will be invoked in MAN's defense.

Bankfodder will know better and can advise whether that's going to be a issue or not.

Edited by Kyosanto
audio announcements
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Hi Kyosanyo

Yes the time is on the boarding pass  although we were ignorant of that fact at the time.

As.we were stood at the checking desk i actually received the "gates closing " message, I showed them as they hered  the message. I think we all know what a bunch of ignorant jobsworth arrogant people (taught by head office) the staff are. They still refused to even use common sense.

For future reference, there are NO tanoy announcements anymore. This was also our argument with Ryanair,  with no avail. Apparently they now use a "Silent call system" whatever that means. But, the fault stil lies with the airp6system.

Edited by marcaz2
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The time on the boarding pass could be an issue but I doubt it and you will have to wait and see whether they raise it and then you have to produce an argument in rebuttal.

It seems to me that if the departure boards are there then one is entitled to rely on them for up-to-date information. A boarding pass is a printed ticket which is correct at the time that it was printed and of course the scenes can be subject to change and so one would look at the departure board.

Please can you itemise your losses in bullet pointed form

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moved to the correct forum

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Up to this moment in time Manchester Airport are solely defending themselves by stating that they have no reports from IT regarding the faul, even though we've sent them the pictures.  The pictures even have the full digital data on such as time, date geographical data etc.

As for costs incurred.

Flights £400

Fuel £25

Food and beverages  £15

These costs do not include money waisted at the bar, 2 pints each.

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8 hours ago, marcaz2 said:

 

For future reference, there are NO tanoy announcements anymore. This was also our argument with Ryanair,  with no avail. Apparently they now use a "Silent call system" whatever that means. 

 

A "Silent call" wow...🤡  isn't that a bit like an invisible billboard!

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Okay, put together a letter of complaint – list out the expenses to which you have been put.
Tell them that you think it is reasonable that they compensate you. Include copies of the pictures again.

Don't give them a deadline but if they haven't responded within seven days – or if they knock you back (as they probably will) – then come back here having drafted a letter of claim.
I don't suppose we can identify a contract with the airport so it will have to be on the basis of negligence.
Your proposed action will be founded on the basis of a negligent misstatement which you relied upon to your detriment.

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