NATWEST and DATA PROTECTION ACT COMPLIANCE - READ THIS

[BankFodder]

I understand that the NatWest are routinely refusing to suppy more than 6 years of personal data in response to Data Protection Act disclosure requests.

 

I understand that they are tell at least some people that they do not hold personal data going beck further than 6 years.

 

There is some evidence to suggest that this is not correct and complaints are about to be made to the Information Commissioner.

 

If you have been refused disclosure going back more than 6 years you should consider witing to the Information Commissioner about it.

 

Watch this space as we expect to have more news about this in January.

[Guest NATTIE]

Bankfodder, I am 100% that NatWest data does go further back than 6 years so if that is what they are saying then it is a lie- and I do not use that word likely. Branches have something called the NatWest Archive a notes system from the old NatWest Bank plc days. It was effectively frozen in time on October 2nd 2002. The old system recorded a note automatically when a DD/cheque/SO was returned or whether it was paid even if it took it over the limit. It contains Marketing notes, complaints and a lot more else besides. All this info is not new info to the forum as I posted it months ago. These notes would go back to 1991.

[Guest peed orf]

If we've already sent 1 or more SAR/s with the £10 fee, would that fee cover all future SARs?

Thanks

[tumble]

I successfully requested statements going back further than six years apparantly they are available from the date of "migration" as quoted from manager .Here is the number I rang 0845 711 4477

 

GOOD LUCK

 

Tumble

[Guest NATTIE]

Migration is October 5th 2002, Loristar where are you when we need some statement info on length of time NW can order statements?

[GRIZZLEY_BEAR]

I recieved my statements dating back 6 years it cost me £5 but worth it:D

[devildolly]

Hi Guys

 

I still havent received my charges info. What is the number, or preferably email address of the person who will send them out. I am keen to get started on my claim, but till I have the info, I can't. Want to give Natwest a kick up the backside.

[lisaf]

Hi

I'm having the same problem, after numerous 'phonecalls to them to chase up my statements, they still haven't arrived! The 40 days is up today, does anyone have the template to send them regarding further action? Any help gratefully received.

Lisa

[devildolly]

It is so annoying. I went into my bank today to see if I could get statements any other way. I was told it would be £5 a statement and i was looking at £300!!!!!!! Just told me to sit tight and wait for them, but it seems they are breaking the 40 day rule quite often.

[Guest peed orf]

I waited approx 50 days for mine! Phone the nice lady [Joyce Tudor] and she'll sort it for you!

After the 40 days, you'll get them nicely jiffy bagged and special delivery!

[Glasgow2007]

Does anyone know the address to contact Natwest to get statements?

 

thanks

[Guest NATTIE]

For a Subject Access Request it is the Goggarburn Address, if you just want statements then the local branch can order them for the princely sum of £5(if they say more then tell them that there charges leaflet says per request).

[devildolly]

Hi

 

I have had a look at the charges part of the website, and it says £5 for duplicate records. Would a request for all statements going back to 2002 be regarded as one lot of records, and therefore only £5. I have tried and was told £300 in total, ie £5 per statement!!!! Can you just phone the bank and request this info, or do you have to go in to a branch. Can they refuse.

 

Lots of questions, greatful for any help.

 

Thanks. x

[Guest NATTIE]

Devil- that is nonsense what you were told. Copy statements are £5 per request. So if you wanted back to 2002(I assume that is when the account was opened) then £5. You can phone the branch, walk to a branch send a letter to the branch, your choice but copy statements are £5

[clarissa_D]

hello I'm posting to say my friend has been with Natwest for 17 years and she hasn't recieved 1 statement in all that time!

and they are charging her like £50 a day, as she is in arrears. just can't believe she never recieved 1 statement when she went into the bank they gave her a basic print out for that month

she need's the whole time so we can calculate charges and proceed with claims.

[Guest NATTIE]

this will sound harsh but has she only just now decided to query where here statement has been for the last 17 years?

[dc1970]

When we moved house, Nat West claimed the reason why we hadn't had bank statements for several months was because we didn't tell them about the change of address. Funny how their marketing department did get the address change as we were still sent credit card and load promotions!

[Guest NATTIE]

Marketing companies also send out credit card promotions independently of the bank. It is still the case that an address can be changed for a bank account and the credit card address be different.

[clarissa_D]

this will sound harsh but has she only just now decided to query where here statement has been for the last 17 years?

 

Hi ya well I found out that because she got into overdraft she cut up the card and assumed she would recieve statements.

I have advised her that prints of statements will cost £5 only In the long run it will be worth it as her bank needs to be sorted.

It hadn't occured to her she has been having alot of problems facing up to the debt that has been mostly caused by her ex Boyfriend they have a joint loan and she has only just found out one of the other loans HFC hasn't been paid at all and he hasn't been paying her CSA money I am desperately trying to get her sorted so she can move on with her life, Which will mean going to small claims court for a number of reasons and will be a long battle but worth it, we seem to be hitting a brick wall at every turn as she is unsure of the total amount of debts outstanding total she can't give an exact figure and no one will help. I have been swotting up on the 70% wipe for debt and how to go court for charges, already got her to type a letter to creditors to offer token payments but even paying £5 a month she still finds it hard to live also having a 2 year old baby Isn't easy.

thank you for listening sorry I went off topic It is all information though and if anyone can help in anyway we really appreciate it alot!

from clarissa_D

[Guest NATTIE]

clarissa- we can all help on here and you need to start a thread on the relvant bank thread for example clarissa Vs Natwest and we will all help your friend get the lot back

[johnc007]

why not send the bank a SAR she would get all her statements for the last 6 years for £10

[clarissa_D]

why not send the bank a S.A.R - (Subject Access Request) she would get all her statements for the last 6 years for £10

she needs every statement for the last 17 years we need to see how much money they have charged her in total, and £10 i thought it was £5?

thank you for your help

[johnc007]

A SAR allows you to get information from the Bank without having to pay the £5 pre statement.

The £10 is what you pay for all the statements it would give you everything they have in there system for you even it you get only six years worth that would have saved you £360.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

[Guest NATTIE]

John- you are getting confused with charge for statements £5 per request not statement and £10 SAR which means the bank have to provide all info that it holds on you, as an individual, in a relevant filing system

[johnc007]

this is from the ICO – Information Commissioner's Office web site

The Data Protection Act covers computer records and some manual records. Most computer records can easily be found about a particular person and should be disclosed removing any third party information. Manual records need to be in a relevant filing system. The files which form part of the relevant filing system are structured or referenced in such a way that information about the applicant can be easily located. Where manual files fall within the definition of a relevant filing system, the content will either be sub-divided, which allows the searcher to go straight to the correct category and retrieve the information requested without a manual search, or will be indexed to allow the searcher to go directly to a relevant page(s).

For example, a set of legal files containing files divided into sections for legal aid, pleadings, orders, correspondence by year, instructions to counsel, counsel's advice, will not be a relevant filing system because the divisions/referencing do not assist a searcher in retrieving the required personal information without the need to leaf through the file contents.

 

therefore if they have got it then they have to give it to you

if not complain to the ICO