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    • That I get, but still confused about some of the advice above. On the one hand, I'm told that IGNORE IGNORE IGNORE no longer applies (in most cases?). And on the other, I'm advised that I might have shot myself in the foot by filling in their appeal form. Both cannot be correct.
    • Hi, hope that you can help with the PCN detailed below, unfortunately I have entered into correspondence (appeal) and identified the driver, hope that this doesn't have too much of an impact! On 26/05/2024 the driver entered the ANPR controlled car park to park but was unable to find suitable parking due to the car park being very busy. This took 11 minutes according to Wise ANPR details, this was due to other vehicles looking for parking and impeding the driver's progress. This has been appealed to both Wise Parking and IAS and the appeal has been rejected by both; unfortunately, the driver has been identified on the appeal. Note: the appeal response from Wise was not received until 04/07/2024, wise state (after me chasing) that it was sent by email on 17/05/2024 but this was not received and not in junk mail. I have completed the form below and attached correspondence (post and email) as a single pdf Please let me know if you need anything else.   1 Date of the infringement 26/05/2024   2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 29/05/2024   3 Date received Around 04/06/2024   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  Y   5 Is there any photographic evidence of the event? Y   6 Have you appealed? [Y/N?] post up your appeal] Y Unable to find /access details of my appeal to Wise, however I will have revealed the identity of the driver My appeal to IAS: You completed the appeal on 06/07/2024 23:38:42. The car was not parked on this land. The reason for this was that there were no available parking spaces. I drove the car around the car park a few times searching for a space but was unable to obtain a space due to it being busy. I then left the car park without parking, I therefor did not make use of their facility or have the opportunity to check their terms and conditions as I did not leave the car. The appellant made their response on 08/07/2024 09:52:52. As I did not park due to lack of opportunity a "parking" charge is not appropriate. As can be seen from the ticket, I was only onsite for a few minutes which backs up my assertion that I did not park. No evidence has been provided that I did park, only that I entered and left 11 minutes later.   Have you had a response? [Y/N?] post it up Y   7 Who is the parking company? Wise Parking   8. Where exactly [carpark name and town] Chapel Point, Chapel St Leonards   For either option, does it say which appeals body they operate under. IAS   If you have received any other correspondence, please mention it here I have received a response from both Wise and IAS rejecting my appeal     Wise Parking PCN - 26-05-2024.pdf
    • You mean the mediation Service. It's not from the court  Offering a date and time?  Dx   
    • Equivo are applying for an interim charging order although I know why they want to do this, I find it to be very unjust and needless in my point of view! and don't know why there is a continuing need to harrass me with a Charging Order. No payments have been missed since the order was made and a total of £360 paid to date The debt amount has not been reduced as they keep adding interest, the original debt was £1500 it now stands at £1700 The judgement didn't order a payment plan but we have agreed to one and for three years they have accepted my payment...not sure if that relevant? Also I live with my partner and they have sent her the same as she has a 50% claim to the property how can I stop this? many thanks Webbs   Interim Charging Order Creation Finance Old Flybe Card.pdf
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Amazon.de/Evri - PAPLOC Now Court Claim - Lost returned Faulty AirPods


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Hello everyone,
I’m reaching out to share my recent experience with Amazon and to seek advice on how to proceed.


I purchased a pair of AirPods from Amazon.de, which developed a fault within the warranty period.


I contacted their customer support team, who instructed me to return the item. Unfortunately, the return package was lost in transit with the carrier.
I’ve had to pay for the return, which was shipped from the UK to Slovaki with evri.


I provided all the necessary information, including tracking details, to Amazon’s customer support on multiple occasions, but I still have not received a refund. Their reason for denying my claim was that the purchase was made more than two years ago. However, I reported the fault before the warranty period expired, which should make my refund request valid.


Of course, the loss of the return package was beyond my control.


I have informed Amazon that I am prepared to escalate the matter to the appropriate consumer protection agencies if it remains unresolved.


I am now seeking advice from fellow forum members on how to proceed with this matter.

Has anyone else experienced a similar situation, and if so, what steps did you take to resolve it?

 

Any guidance or suggestions would be greatly appreciated.

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  • dx100uk changed the title to Amazon.de/Evri - Lost returned Faulty AirPods

moved to the postal forum.

your target is evri they lost the item.

i suggest your type in evri in our search a read a good few 10-20+ threads

you'll soon get the idea.

just to be clear, did amazon issue the returns label?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I are interested to see that you told Amazon you were going to inform the appropriate consumer protection agencies.

 

Which particular consumer protection agencies did you have in mind?

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  • 2 months later...

The label was booked through Interparcel website.

I've reached out to Evri, but they're claiming they're not involved as the service used was EVRi International  
 

Quote

 Evri.com is not connected with international Evri therefore we have no access to orders or accounts when you use that site. Please see the below for details on how to raise an investigation:
The Evri International website is operated by Parcel2go.com Limited(with company number 02591405) under the Evri brand  (which is a trading name of Evri).

 

I've put in a claim against Parcel2Go.com, but they're rejecting it, saying I booked with InterParcel. 
Is it fair to hold them liable for the loss as the "operator" under the Contracts (Rights of Third Parties) Act 1999?

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who sent you the returns label and who paid for it?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Amazon didn't issue the label.

Next time I will think twice when ordering from amazon.eu. They were extremely unhelpful here.

There are multiple reports about parcels getting rejected by the customs in their hub country (Slovakia) and being sent back to sender.

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Just now, dx100uk said:

who sent you the returns label and who paid for it?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

On 30/04/2023 at 18:22, BankFodder said:

I are interested to see that you told Amazon you were going to inform the appropriate consumer protection agencies.

 

Which particular consumer protection agencies did you have in mind?

I would be very interested to get an answer to this question which I put to you 2 months ago.

Thank you

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I was about research some agencies that could potentially help, but gave up fairly quickly. This is already not a nice experience.

To clarify, I have paid for and booked the courier myself. 

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so you are not a third party to EVRI you employed them directly.

start a court claim?

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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4 hours ago, michealo said:

I was about research some agencies that could potentially help, but gave up fairly quickly. This is already not a nice experience.

To clarify, I have paid for and booked the courier myself. 

So I gather that you made threats to report to some agency although you didn't know which agency and in fact you never carried out your threat.

It's been two months since you last have visited this thread.

If you want to take control then now is the time to do it but no more bluffing.

As my site team colleague above who suggested – it is about time you started a court claim.

 

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I have started to file a court claim against Parcel2Go.com and they have rejected it as I booked with Interparcel.

The parcel was booked through interparcel and the service used was Evri International.

According to the website: The Evri International website is operated by Parcel2go.com Limited(with company number 02591405) under the Evri brand  (which is a trading name of Evri). 
 

Is Parcel2go.com my target here? is it fair to hold them liable for the loss as the "operator" under the Contracts (Rights of Third Parties) Act 1999?

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  • dx100uk changed the title to Amazon.de/Evri - PAPLOC Now Court Claim - Lost returned Faulty AirPods
1 minute ago, michealo said:

I have started to file a court claim against Parcel2Go.com and they have rejected it as I booked with Interparcel.

so you filed a claim on MCOL against who? WHO was the defendant?

and they have already filed a defence?

post up your particulars. post up their defence

this is all rather confusing.

you need to be more clear to us WHAT you have done in 2mts..we are not mind readers?

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The claim is against Parcel2Go.com. It's not a MCOL but a small claims court claim.


They disagree with the claim:
 

2.1. The Claimant on this order has confirmed that they booked an order with Interparcel and not Parcel2Go.com.
2.2. Interparcel is a third party service offering the same parcel solutions as Parcel2Go.com for people sending their parcels.
2.3. Parcel2Go.com have no connection to Interparcel or any of their services. 2.4. The Claimant is required to bring the claim against the correct company.


My Claim:
 

I am writing to address a regrettable situation involving a missing parcel, and I am now seeking compensation for this unfortunate occurrence.

The parcel, which bears the tracking number XXXX, was booked for delivery through 3rd party company (Interparcel).

Nevertheless, my claim is directly against Parcel2Go as the main contract for the delivery of the parcel was organized through them.

The item, originally meant to be an Amazon return, did not make it to my address for reasons currently unknown to me.

The financial value of the missing item is €220.84.

Therefore, I am requesting full compensation for my loss, which includes the original cost of the item as well as the associated shipping expenses.

Thank you for your prompt attention to this matter.

I trust that an amicable resolution can be reached swiftly, avoiding the need for further legal proceedings.

Yours faithfully, 

 

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small claims IS MCOL. or are you using the new website?

can you pop up your Particulars of claim please, thats your Letter of claim i assume you sent.

and their FULL defence, not just 3 points?

and 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

then what did you put on the COURT claimform in the 'particulars of claim box' that your sent to the court and the court filed on Parcel2Go.com for them to file that defence back to the court/you?

or are you getting confused between that Letter of claim you sent to Parcel2Go.com and their reply. they call it a claim - it's not a court claim yet -  which you have not raised/started yet?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 10 months later...

open

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Hi everyone,

I have a court hearing date scheduled for June regarding this case.

The service in question is Evri International, which I booked through Interparcel.

However, I am aiming to hold Parcel2Go.com (P2G) liable because they operated the Evri International service.


The Evri International website, which is operated by Parcel2go.com Limited (with company number 02591405) under the Evri brand.

Given that my booking was made through Interparcel and not directly with P2G, am I still in a position to take Parcel2Go to court?

Any advice or insights would be greatly appreciated.

Thank you!

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who did you put as the claimant? was it Parcel22Go.com

On 21/07/2023 at 13:43, dx100uk said:

what did you put on the COURT claimform in the 'particulars of claim box' that your sent to the court and the court filed on Parcel2Go.com for them to file that defence back to the court/you?

we'll need theirs and your full WS too if they've been filed yet?

  • I agree 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

This thread has been dawdling along for a year. We ask questions and we don't get any answers. Then the thread goes completely to sleep for about 10 months and we get a request today to reopen it and we are told that there is a court date in June – in just a few weeks.

We would like to see please – the claim form in PDF format.
The defence – in PDF format.
Any documents which you have received and filled out such as directions questionnaires et cetera in PDF format.

We also would like to see a comprehensive bullet pointed list of events – what you sent, when you sent it, the value of it, who do you send it to, was it properly declared, was the value properly declared – and any anything else you can think of.

I think you need to realise that we are all volunteers here and we have our work cut out helping people who feel involved and committed to sorting out their problems.

I'm sorry to say that the impression the moment is that you aren't really very interested.

If you can't give us the information that I have asked above and also answer the other questions that I put to you probably a year ago, then I think that we may as well close the thread.

I'm sorry you think I'm being tough – but this is a serious forum for serious legal advice. The people we advise on parcel delivery issues always get their money back but they have to take it as seriously as we do.

It is not just a piece of social media.

I'm closing the thread for the moment. If you have the information that we require then please use the report button and we will open the thread again so that you can post it up.

Then we will be able to help you

Thank you

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Thread open.

Please upload here the Claim Form and Defence PDFs you mentioned in your Reported Post so the whole of the forum can see them.

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We could do with some help from you.

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please dont use hosting sites.

copied and attached as per our upload guide.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Thank you for these uploads.

I've had a look at the documents – both your claim form and the defence. They are both pretty sparse but from what I see, I'm afraid that I don't rate your chances of success very much.

Why haven't you sued Interparcel or Evri?

I asked you earlier on to post a bullet pointed chronology – and you haven't done that.

I think we need to see the whole story.

You bought an item from Amazon Germany – what date?
The item failed – what date?
You notified Amazon within the warranty period – what date?
They then said you were outside the warranty period – why?
You then sent the items back to Amazon – who made the arrangements for the return?
You chose Interparcel – why?
I don't see where parcel2go comes into it. They aren't a courier company they are simply brokers.
I then gather that it was transported by Evri and it was lost while in their care stop

You really have given very little the story either to us or to the court's or to the defendant. You came here in April for some advice but rather than answer our questions you went off on your own and am sorry to say I think that you might have thrown this case away.

Give us more details and we will see if it can be rescued.

You may find that you are in a position where you have to abandon this case and then go directly after Interparcel or after Evri. This would mean that you have sacrificed the claim fee on this particular case but at least you stand a better chance of getting your money back.

Please answer the questions. It's very tiresome asking you questions and then not getting responses or having to chase you for them.
 

 

Also, have you prepared a witness statement and a court bundle? If so, where are they? If you haven't – then why not

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