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    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.   IMG_1475.pdf IMG_1476.pdf IMG_1477.pdf
    • Please will you upload your documents in PDF format in future. It is unhelpful to have them in word format and also word documents will carry personal details relating to you and your computer.
    • Thanks for letting us know that you had a conversation with someone – I sort of imagined that you might tell us what the conversation was – who said what to whom…
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Northern Ireland Council PCN given to blue badge permit holder, registered keeper not the driver at the time

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Council issued a PCN to blue badge permit holder for alleged contravention whilst parked in the street permit area,


disabled user had an appointment in the vicinity and the blue badge permit was displayed,

carer assisted a family member to the appointment with the loan of keepers car as carers broke down.


Carer was a family "friend" and she did not inform the Registered keeper that she received a PCN.

Registered keeper was unable to challenge alleged contravention, and was unaware until a letter arrived at the registered keepers home months later! 

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Owner responded to parking enforcement processing unit (NI) stating that a carer was driving and received this pcn.


Threat of enforcement - clamping of car, or court proceedings! Still from parking enforcement processing unit.

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is this northern Ireland?




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to Northern Ireland Council PCN given to blue badge permit holder, registered keeper not the driver at the time

Is the letter of threat of enforcement! headed Notice of Enforcement of Charge Certificate?


If so it will explain how to make a Statutory Declaration on the grounds that the person appealing sent a representation to DfI but did not receive a Notice of Rejection


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17 hours ago, Michael Browne said:

Is the letter of threat of enforcement! headed Notice of Enforcement of Charge Certificate?

If so it will explain how to make a Statutory Declaration on the grounds that the person appealing sent a representation to DfI but did not receive a Notice of Rejection


I may be mistaken but is it clear that @éire actually made representations at the appropriate time?


I read it that the first they knew about this was the arrival of the Notice of Enforcement.


I know that you asked them if they'd made representations, but I'm not certain that they answered "Yes" to that question.  (I took their answer that "Owner responded to parking enforcement processing unit (NI) stating that a carer was driving and received this pcn..." to mean that they'd queried the Notice, not that they'd made any representations earlier in the process.  I don't think they ever knew about the PCN the carer got.).


But I may have misunderstood...

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Yes the owner was only aware on the arrival of a notice of enforcement.

Owner tried to speak with a manager at parking enforcement processing unit but to no avail.


Owner rejected their claim for monies allegedly owed by the registered keeper, as a family member was able show the online images that the blue badge permit was on clearly display in the photos.


As the disabled user needed to attend an appointment in the immediate area and needed assistance. Disabled user was instructed by a government body that the blue badge permit allows parking anywhere as long as it's not causing an obstruction,


they parked in a street that no longer had through access for road users, pedestrians were able to use the street to get into the city centre (though parking was still available to permit holders, loading bays and on street parking etc as businesses were still open ) as the council put barriers up and work was ongoing at a huge store that had a fire.  


Owner is not willing to pay this alleged contravention, this carer is no longer in business. 

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Sorry but I'm no expert on parking matters and I don't know if the process in NI is the same as in England.


I think that what @Michael Browne was saying in #10 is that if the registered keeper had submitted initial representations against the ticket, but never got a reply, then the RK could file a Statutory Declaration to reset the process.


But if I've understood correctly, I don't think that avenue is open to the RK as the RK didn't make any initial representations because they never knew about the ticket until now.   (Or at least I think that's what you are saying?)


I'm afraid I don't have the expert knowledge to help you.  In order to get the right people to  give you the correct advice I think it would be helpful if you could give an itemised timeline in chronological order.  Include details of what has happened; include dates and details of all correspondence received by the RK and who it was from; include details of all responses made by the RK.  Include everything that you know has happened.


What I don't quite understand is that it sounds like several notices to the RK must have gone astray for it to reach this stage.


Good luck - I'm sure others will chip in



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