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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I am new here and since covid have many problems in life like many I'm sure.


This site and the individuals giving up their time is just great to see.


So I bought a specialist bike of which I have had 2 before (2012/2014).  There is only one very well known specialist in the UK who has serviced and rebuilt the engines on nearly all of these in the past 14 years or so.

I never used his services prior to this saga but since this bike just did not run properly from when I bought it, I sent it to him via a transportation company he recommended. £300 round trip.


The mechanic works from his home up North and is not a registered business.


The mechanic knows the person I bought the bike from very well and for the last 15 years or so.  Not close friends but in a circle of track day friends and used his services in the past.


I sent the bike up for service and to see why the bike was running so badly.


He charged me for oils and filters, changed sprag, smoothed gears, fuel pump, built clutch up, powder coated forks, wiring for road use, mot and took out for a test run.  £800 plus the £300 transport = £1100  10/06/22


09/07/22 Test myself after delivery still the same, not starting, when eventually did just wouldn't ride properly, like a misfire and lumpy


took a while to send back up


16/08/22 back up north £300 round trip


Bought some bits like a starter motor to put on and some grips whilst its there  then he offered me exchange front suspension which I took.  px and £350 on top

Cold start, tinkering with mapping


Said again that nothing stands out as wrong, very happy with starting     £820 plus the £300 transport   £1120


I'm pretty reasonable but when I got the bike again it started better but was still a complete pig.   As soon as he rode it he would be able to tell too but sent it back again as all great!


Anyway I sat on it for the winter and booked it in with a reputable guy who used to work on the same bikes and used to own and race one.


I took it to the new garage in February as had to book in and he has a waiting list.


On inspection and with a couple of hours, I had pictures coming through of the fuel line split, leaking fuel pump and two old non matching spark plugs (more powerful plug (iridimum) to the rear)


The next day I get a video call to say the rear cylinder is not firing at all and of course that is the whole reason the bike just couldn't ride and felt awful.


If I took the infamous specialists words and was not cautious, I could have tried to ride it more and more and it would have blown the entire engine.


The first mechanic/specialist would clearly notice a big problem and is beyond me why he would say to keep sending it up if he had no want to diagnose and fix the problem.


I kept all texts and he simply says I shouldnt own such a bike and his hands were tied, as if I told him not to fault find or put limits in place.  My texts say entirely different and my intentions were to keep this bike and send it to him for always.


I now already have my time spent taking the bike to the South and costs.  His diagnostics are already £800 but on point and with some direction in rebuilding the rear cylinder.  £775 in parts so far.


The first mechanic/specialist argued and is now non responsive after I asked him to offer some money back.


I am looking for help to claim from him now as the old me would walk away and leave it at that.   I am in bad times now and I've had enough of people like this.  


I do not want to name yet until I make a claim as his name associated with the bikes name too will flag in days.


Service or lack thereof claim, not fit for purpose claim, wasting my time, could have made me blow the whole engine.   Looking to use law and claim trying hard not to fail.


Any and all help appreciated







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I do agree in normal circumstances.  He hides well behind the fact that the manufacture never offered a warranty from new and he tends to tell the fan boys that his complainers just didn’t want to spend money.  As he is literally the only person and runs the only UK social page, he holds majority of the cards and others have just walked away also.


i did send a letter before claim last week and have given him till Friday to respond.

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okay so I bought the bike from its first owner who has had the bike since new in 2006.  
The bike is a race bike from creation from Aprilia.


the condition of the bike was pretty good and promised to be a very well cared for example.


the bike was not road legal so hard to test fully.


I bought it February 2021 and it was £7.5k


however the bike was lumpy and had this problem from then.  Basically bought with the problem.

it was pointed out by a few that it could be the dual exhaust as some feel the exhaust doesn’t work properly on the bike.


after speaking to the specialist I sent it up to him for a full service and inspection.


it came back the same. Unrideable and. Not starting.

He put a fuel pump in and sparks as well as oils and filters.


i sent it back and back again but returned exactly the same



having been fed up sending it to him I found someone else who immediately found faults with:

fuel pump

fuel line

spark plugs


one spark plug to the rear points to the specialist trying to get more of a spark to the rear cylinder.


the problem that I described and the fault from day one is that the rear cylinder was not firing.


which is why the specialist put a different spark to the rear.

he also put the pump in and attached the fuel line.  The bike has not been ridden.


Are we saying that although this guy runs a illegitimate business and has been paid for a service.  There is no claim possible?



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sorry a long winded story.


but it is only one person who has serviced the vehicle and who I have fault with.


i bought the bike privately as is.


the specialist mechanic was paid to fault find and ultimately fix


he is the only person.


the work he did was substandard, the parts faulty and could have been devastating.


the problem was never fixed or diagnosed.  I was told it was all hunky dorey. 1 test ride for 10 seconds would tell him differently.



the new mechanic is being paid to fault find.  With no previous insight and within a very short time found problems with the parts I paid for and an attempt to fix the actual original problem of a non firing cylinder 

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Thanks guys

so yes the whole point of this is to see if I can get any money back from the mechanic.


not interested in the seller at all.


in the first instance the mechanic would have felt and heard the problem.  He test rode it after changing fuel pump and servic.    his own admission (text).  Which he should test ride it.

when delivered back to me.  It wont start or run properly.  I said do what it takes.

he is the specialist after all and I send it back up


he does cold starts, tweaks with maps and says it running great.


i get it back and it starts a bit better but still doesn’t run properly and is the same as when I first sent it up.


since I had to drive 6 hours to take somewhere else and pay someone else who immediately found major faults with the leaking pump, leaking fuel hoses and spark plugs…. All fitted by the first mechanic as well as trying to get more spark to the rear.

the fault in the first instance was actually the rear cylinder not firing.  The first mechanic trying to get more spark to the rear indicates he knew there was a problem but chose to hide it.


driving down to the second guy and leaving it there for diagnosing cost me £1000.  Then the parts and work on too will be about another £1000.


I would  be looking to claim back about the same amount for negligence, faulty parts, not fit for purpose and rather than say no, had me keep sending the bike back and forth with no intention to tell me there is a problem with the rear cylinder.


Can this mechanic just get away with it?

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