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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Barclays put my account under review RG21M **RESOLVED**

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Please if anybody can advise.

 last Monday i put a chq in to Barclays from my neighbor/friend who i care for daily as a fee and for her food in to my bank for Barclays to immediately put a RG21M code and blocked my account.


They have refused to speak with me about the problem and asked me to call the fraud department to explained my self where the payment for £3,500.00 had come from.


I told them the truth for them to say we will get back to you within 1 working day. This didn't happen,


this Tuesday they reviewed my response and sent a further letter asking for proof of the payment but 

 the letter didn't really state what they exactly need.


I have had to get my neighbor who is 91 to write as best she could a letter, along with her daughter and the contract


 i typed up to agree her care and on the basis of payment which we both signed.


ive sent this off by recorded delivery but they still refuse to say what is happening apart from that they will release funds when they verify the chq payment within 2 working days.


I am so stressed out i cant use the bank account or the money


 its been 2 weeks Monday and still nothing.


I have raised a complaint with Barclays but even they haven't responded  any ideas if this would be enough proof? 

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Thank you for your reply honeybee.


Yes i think it must be due to money laundering process. 


No i don't have another bank only Barclays but i'm now going to open another account where else .






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I'm still left in limbo. It's been they locked my account on 28th Feb , still no news. They have not closed my account yet although I can't use or see it 


I've spoke to level 2 complaints who said they would send email but still nothing.


Have you been to see a solicitor ?. Surly if they close your account they have to release the funds ?  


Timescale I'm now thinking it could be Months before it's resolved completely disgraceful. 

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Funds released.

This morning i was finally able to log into my account and use as normal. After nearly a month no explanation no sorry nothing.


I t has taken lots of calls , constant emails, And the threat of a newspaper to get involved.



Edited by Stuart676545
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  • dx100uk changed the title to Barclays put my account under review RG21M **RESOLVED**
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