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Just to let you know that I found out that there is an association ISPA for internet service providers. I filled in a First Complaint form on their website and they replied that I should be contacted by Tiscali within 7 days and if this didn't happen to contact hem again. I did this and filled in a Second complaint form. And guess what - I had everything sorted out within 24 hours!!!! What a result aye. This only works if the ISP is a member but there is a list on their website and it is quite comprehensive. Hope this info helps anyone else having a problem. Thanks to everyone who gave me their advice in this matter.


Now i have another problem - this time with BT. I changed to Tesco for my home phone and BT have sent me a bill for over £40. I have asked for an explanation but just keep getting reminders. Has anyone else had this problem? :confused:

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Good to see that you sorted your first one.

What is the 40 quid that BT are asking for representing ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.



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Hi Martin - thanks for replying. I have asked BT what the 40 quid is for but so far have not received a reply - just a reminder!!!! You know the usual 'efficiency'!!


Have a good Christmas and a very Happy New Year - keep up the good work!!!;)

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