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    • I'm not sure we were on standard tariffs - I've uploaded as many proofs as I can for the ombudsman - ovo called last night uping the compensation to 100 from 50 pounds for the slip in customer service however they won't acknowledge the the problem them not acknowledging a fault has caused nor are they willing to remedy anything as they won't accept the meter or formula was wrong.   I'd appreciate more details on the economy 7 approach and I'll update the ombudsman with any information you can share. 
    • To re-iterate and highlight my urgent question on this one: The N24 from the court did not include any instructions to submit paperwork 28 days before the date, unlike the N157 received for other smaller claims. Do I have to submit a WS for this court date? Link has!...
    • No, reading the guidance online it says to wait for a letter from the court. Should I wait or submit the directions? BTW, I assume that the directions are a longer version of the particular of claim accompanied by evidence, correct?
    • Thanks for opening, it's been another rough year for my family and I've procastinated a little.. Due to the age of my defaults on this and other accounts (circa 2021), I really need to avoid a CCJ as that will be another 6 years of credit issues. Mediation failed as I played the 'not enough info to make a decision' however during the call for some reason they did offer settlement at 80%, I refused. this has been allocated to small claims track, court date is June 3 and I've received their WS. I'm starting on my WS. They do appear to have provided everything required of them (even if docs could be reconstructions). Not really sure what my argument is anymore but I do want to attend court and see this through. Should a judgement be made against me then I will clear the balance within 30 days and have the CCJ removed - this is still possible isn't it? I'm going to be reading up today and tomorrow and hope you can provide me some guidance in the meantime. Wonder what your advice would be given the documents they have provided? I am now in a position to clear the debt either by lump sum or a few large installments - Is this something i should look into at this late stage? Thanks as always in advance
    • I have now received my SAR. It includes a great deal of information! Is there a time limit on how long account information is kept and/or can be provided to debtors? I have received many account statements which were not previously sent to me. I remember that the creditor should provide explanations of any acronyms and abbreviations that maybe used in the documents. Is this still the case? Also what, if any, are the regulations in regard to adding fees to a debt? Can fees be added to a debt after the court has approved a charge on a property. Perhaps due to the numerous owners of the debt, many payments I made were not properly recorded on the account, some were entered over a year after the payment was made! Following the Legal Charge, I paid every month until my payments were refused. I am trying to compute the over payments, but the addition of fees etc. is confusing me. Any comments and/or help would be appreciated.
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Marc v HSBC


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are you saying the offer is from colin or from dg.????? either way i'd respond.

if it is from colin - say you 've now filed a claim and would require xxxxx to settle and halt the claim.

if it is from dg, this is very good news - as you send you rejection - saying, thanks but no thanks, i require xxxxxx to settle the claim and halt the court proceedings. if it is from dg - past e xperience says you reject and you'll have a new offer (100% hopefully) within a week, so the quicker you reject it - the quicker you will have your new offer.

 

Rejection of settlement offer

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Got a letter from mcol, northampton court saying a defence has been filed. Received allocation questionnaire. Can anyone give me some advice or are there any threads which provide advice on its completion?

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See here:

Allocation Questionnaires - A guide to completion

Allocation Questionnaires - A guide to completion

 

 

 

Section G:

 

Allocation Questionnaire - Draft directions order

New strategy for Allocation Questionaires

 

 

And:

I am respectfully requesting that my claim be allocated to the small claims track. This issue is not a complicated one; it is an issue of fact and not of law. The issue is only whether the money levied by the Defendant in respect of its customer’s contractual breaches exceed their actual costs incurred. I am happy to pay their actual costs and I am surprised the Defendant did not counterclaim for these, because I would have paid them without argument.

 

However, the continuing problem is, (in common with the 100s of other cases currently being brought by other bank customers), that the banks refuse to reveal the details of their penalty-charging regime. As the banks have a fiduciary duty towards their customers, they have a duty to deal straightforwardly and in utmost good faith.

 

Accordingly, I would respectfully ask that the court in this case, not withstanding allocation to the small claims track, order standard disclosure. I understand that it is in the courts discretion to do so. This would bring a rapid end, not only to this litigation, but would also likely bring an end to much of the litigation in progress against other high-street banks.

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Thanks michael however my claim is for less than 5000 and as I read the completion guide that txt is for such claims? Have I interpreted it wrongly? Or does this suffice in either cases above / below 5000?

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Have I interpreted it wrongly?

No not really, but even though your claim is below £5000, until a judge decides, in theory it can be allocated to any track. You are merely underlining a request for small claims plus asking for Standard Disclosure (normally only Fast and multi-track.)

 

The proposed Direction Order effectively tells you to produce your court bundle (something you would do anyway eventually), but orders the bank to reveal a breakdown of their costs (something they will never do)

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Got my AQ completed, but I'm a bit confused by exactly what I should attach with it? Particularly the DO im a bit confused by what it all means.. Ive read different bits on here but I think its a cant see the wood for the trees thing. Can anyone give me an idiots guide? I know i need to send a copy to DG with list of charges with a copy also going to courts).

 

I dont want to slip up at this stage and it take any longer than it needs to now.

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The proposed Direction Order effectively tells you to produce your court bundle (something you would do anyway eventually), but orders the bank to reveal a breakdown of their costs (something they will never do)

 

Sorry, I don't know how else to explain it in simple terms. You're asking the judge to issue a DO that orders you to do something you're perfectly willing to do and the bank something they have so far refused to do under any circumstances and if either side fails to do so the case will be struck out.

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