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    • The country has seen electricity shortages that have left some factories and homes without power.View the full article
    • HI   Ah that little lets downgrade it to a Stage 1 Complaint so it looks like wee dealt with it properly if the Regulator looks at our books/files.   It's a tactic Housing Association use even my own recently tried that and I refused to let them get away with it.   So you respond to the Customer Service Manager NOT BY PHONE unless you can record the call.   To Customer Service Manager   Following our telephone conversation on XX/XX/2021 reference my Formal  Complaint you informed me that my Complaint was being dealt with as a Stage 1 Complaint.   I find this unacceptable as this Complaint was made via T&C online Portal with Acknowledgement receipt from T%C of my Complaint in July 2021 and T&C have now only decided to deal with this after I recently had to Hand Deliver (16th Sept 2021) that Complaint to your Office which is  unacceptable.   Therefore T&C have had from July 2021 to resolve this Complaint as per your own Stage 1 Complaint procedure and I quote:   Stage 1: Your complaint will be allocated to a member of staff who will contact you within 2 working days to discuss your complaint and understand the problem. We aim to resolve complaints within 10 working days, but sometimes investigations can take longer. In this case we’ll let you know, keep you updated and agree a timescale for our response with you. As the above has not been carried out and was only acted upon as previously stated when I hand delivered  my Complaint again on 16th Sept 2021 to your Office this is not a Stage 1 Complaint as T&C have Failed to carryout the above Stage 1 Complaint Procedure since July 2021 therefore my Complaint should be Escalated to a Stage 2 Complaint as per your own Complaints Procedure. If T%C refuse to escalate this Complaint to Stage 2 I require full Clarification as to why.        
    • Hi guys, I have recently found this website and have been reading a lot regarding Hermes scandals. Thanks a lot to all the people running and supporting this forum. Doing lord's work. Here is my case, hope I can get some help. On 07/08/2021, I used Hermes service to ship my laptop however the laptop never reached its intended destination.  On 16/08/2021, I had a chat with their representative over the phone to get an update on the situation. I was told they will start a brief investigation to find my laptop. After a long wait, on 14/09/2021, it was confirmed that my laptop was indeed lost. On 25/09/2021, I filled in the compensation form.  On 27/09/2021, I received compensation of £20 + postage of £5.80. On 28/09/2021, I asked them to review their compensation and reimburse me in full. (Formal complaint) The laptop was purchased on 02/08/2021 priced at £1049. Do have a PayPal invoice for it. I did not use Hermes insurance as I didn't have any trouble with their deliveries in the past. The parcel was declared as a laptop. I have prepared a letter of claim to send them as soon as they reject my request to pay in full. Few questions, I couldn't find answers about: Do i need to send email to Hermes with letter of claim or post? Next steps: Wait for formal complaint's response..  Submit letter of claim, wait 2 weeks, then register and issue complain on money claim county court website? Hope i can get some feedback on my letter of claim.   Letter of claim1.pdf
    • See all resources available if you would like to become an apprentice in Coventry.View the full article
    • Funny you should mention it-I have today got a letter from the court telling me the judge's comments 'there is no record of an email of 23 July 2021 with the Help With Fees application' 'the Help With Fees code was not generated until either 21 April 2021 or 18 August 2021 and so cannot have been included in an email sent on 23 July 2021'.  'If you want to set aside the order of 2 Aug 2021(I assume that's the one that no-one vhas received,vacating the case) you must make an N244 application  and pay the fee of £255 or submit a Help With Fees application'.   They don't even know when the code was generated and have no idea whether this was before or after the email was sent to them...    
  • Our picks

mister.g vs HSBC - SETTLED IN FULL


mister.g
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First of all hi to everyone on here.

 

I came across this site (as i'm sure many people did) though MSE and after calculating bank charges since i joined the HSBC in Sept 02 i've written to them requesting refund of £734.50. I posted this by recorded delivery on Fri 21st by recorded delivery to Allan Petty so it's time to play the waiting game now.

 

I've also written to Lloyds TSB requesting statements dating back to Jan 99 (playing dumb regarding the 6 year rule - if they pay up everything for that timescale i'll try again going for everything dating back to June 93 when i started banking with them) and First Direct.

 

I also understand (though i've not yet looked into it in more detail) that i can apply the same principle to credit card charges. If this is the case i could be writing a few more letters out before i'm finished!!

 

Andy

HSBC - Cheque in the post for £984.40 (without admittance of liability)

First Direct - settled £302.50 (without admittance of liability!!)

Lloyds TSB - received copy statements this morning so working through those.

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It certainly is the case.

 

Spend as much time as you can going through the info in FAQs etc.

 

Good luck

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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  • 2 weeks later...

A quick update regarding my case. After hearing not a sausage from the HSBC i sent my LBA out yesterday, in the 14 days they've now got i'm gonna familiarise myself with exactly what i need to do next then i'll be ready for when they (invariably) ignore me again.

HSBC - Cheque in the post for £984.40 (without admittance of liability)

First Direct - settled £302.50 (without admittance of liability!!)

Lloyds TSB - received copy statements this morning so working through those.

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Having sent my Prelim and LBA letters out i've stil not heard a thing from HSBC - is this a usual tactic of theirs as a lot of threads on here indicate they at least receive a standard 'we're not interested' letter. I know both letters have been delivered and signed for having checked the royal mail website.

HSBC - Cheque in the post for £984.40 (without admittance of liability)

First Direct - settled £302.50 (without admittance of liability!!)

Lloyds TSB - received copy statements this morning so working through those.

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Don't worry about it, some people receive nothing at all until they lodge a claim with moneyclaim. I got a DPA form in reply to my prelim letter (which was nothing to do with DPA!) and have heard nothing yet after sending my LBA over a week ago.

 

It doesn't matter whether they reply or don't reply, unless it's a full offer just carry on until it's moneyclaim time.

Bank of Scotland: Claiming £699.47, SETTLED IN FULL at moneyclaim stage

Sisters NatWest - Claiming £1056 - SETTLED at AQ stage

Natwest CC - Claiming £804, SETTLED IN FULL at LBA stage

GF Natwest - claiming £749.33, moneyclaim filed - SETTLED IN FULL 04/08

MBNA: Claiming £150 - SETTLED IN FULL at LBA stage

HSBC: £1014 - SETTLED at LBA stage + pending charges removed

Sisters HSBC - £300 - SETTLED IN FULL at prelim stage

Yorkshire bank - claiming £496.68 - SETTLED IN FULL at court date stage.

Capital One - claiming £605.54 -SETTLED IN FULL

 

 

 

DON'T FORGET TO DONATE!

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  • 4 weeks later...

I filed my moneyclaim around the 21/5, got a letter back the day after saying they were willing to settle around £630 of the original £730 charges which i of course ignored. Got an acknowledgement of my claim dated 31/5 and then a letter saying they they were confident charges would stand blah blah blah but mindful of legal costs would refund me in full (including interest and legal costs!)

 

Result!!

HSBC - Cheque in the post for £984.40 (without admittance of liability)

First Direct - settled £302.50 (without admittance of liability!!)

Lloyds TSB - received copy statements this morning so working through those.

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CONGRATULATIONS

This is great news, well done.

Would you please fill out our survey - HERE

(and don't forget we can only survive if we get donations!! cough cough)

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Dhum dhum dhum, another one bites the dust. Great result - well done!

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

HSBC - Cheque in the post for £984.40 (without admittance of liability)

First Direct - settled £302.50 (without admittance of liability!!)

Lloyds TSB - received copy statements this morning so working through those.

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Please

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That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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