Question re the Survey..

[damo1312]

Hi, just a quickie...

 

was looking to fill in the Survey on the Home Page, but am just a little confused re one question:

 

where it asks for you to state at which stage of the process you were refunded, the drop down box with the list of numbers has an asterisk next to it (which I assume is a key to state which each of these numbers mean)...

 

but for the life of me, I couldn't find this key?

 

Any help would be gr8 pls, and I hope I'm not being dim and overlooking sthng...;-)

[dave]

Sorry, my fault. I didn't copy the key when I converted the code to the new front page - oops.

 

Anyway, for the time being, here it is:

 

 

* Stages

 

1. Letter requesting charges refund - refund sent.

2. Started On-Line Claim - refund sent.

3. Started On-Line Claim - Bank Defaulted - refund sent.

4. Bank acknowledged claim - refund sent.

5. Bank filed defence - refund sent.

6. Court date allocated - refund sent.

7. Bank Appeared in court - hasn't happened yet.

[damo1312]

Thanks Dave....

 

All makes sense now.... ;-)

[Guest bong]

I have a query about the survey too. you used to be able to find out from the survey results at what stage the banks were settling but its not there anymore. This info would be particularly useful for a letter I am about to send to Barclays prior to my hearing on 17 Jan. I am going to the hearing and I wanted to use this to add to my evidence that they are abusing the court process.

[Graham777]

As above. Can we have the spreadsheet back please? Would help my case enormously! Cheers.

[redrose]

I'd like to add my refund of charges, from RBS added to the survey, but the bank drop down menu doesn't show any banks. What can I do.?

[Michael Browne]

This one does:

http://www.consumeractiongroup.co.uk/survey.php

[redrose]

Thank you for the new link, Michael.

All info added to the survey now.