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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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V-E Day: Victory over Egg


Mistermind
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  • 2 weeks later...

Roll of Honour - full refund won from Egg

 

.5th December 2006 - Yasmin

13th December 2006 - Mcuth

20th December 2006 - Admanbo80

21st December 2006 - Johnnie Reclaim

21st December 2006 - blackcatchillers

22nd December 2006 - Joa

28th December 2006 - waynedear

28th December 2006 - Sassylass

28th December 2006 - Feergal71

13th January... 2007 - Kazzaw.....… (without confidentiality clause)

13th January... 2007 – KateandPete. (without confidentiality clause)

18th January... 2007 – Schnide…… (without confidentiality clause)

 

2nd February.. 2007 – Westwell….. (without confidentiality clause)

10th February. 2007 - Benham3160 (without confidentiality clause)

15th February.. 2007 - Livelylad

19th February.. 2007 – Odd Fellow

Claimants 16 – Egg 0

Such a tidal wave of new victories coming from all fronts that this scoreboard can hardly keep up -- any victories missed out please kindly tip us off by PM or posting.

Perhaps CAG Admin might consider the idea: on the index page to give all the successful refund threads a green background to hearten other claimants still running the obstacle course?

 

 

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Please can somebody help me? I have had a loan with barclays for over 2 years now, and recently, upon speaking to them, found out that they had registered a default against me back in Nov 05. However, what they did say is that they had no choice but to do it - eh? Id had a run of bad luck, and had been making payments to my loan as often as I could (i was made redundant twice in one year), and kept egg fully updated about my situation. they rearranged my loan agreement to extend the terms and bring the payments down, but they DID NOT tell me that they had registered a default against me. is there anything that i can do??

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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oops - sorry everyone, wrote barclays, meant EGG

have another claim in progress against barclays, sorry, my error!

08/02/07-Prelim letter & SOC sent to Barclays

22/02/07-LBA & updated SOC sent to Barclays

23/02/07-Prelim letter and SOC sent to RBS

05/03/07-Offer letter recd from RBS - full settlement, no conditions. Accepted

08/03/07-Paid in full from RBS:D

12/03/07-Offer from Barclays - less than 1/3 of the full amount, rejection letter sent with updated SOC:mad:

26/03/07-Claim #2 against RBS...Prelim letter and SOC sent (same account, more charges since settling last claim!)

18/05/07- recfd offer from RBS for full amount claimed, accepted!

25/0507-recd offer from barclays for full amount!!!! yippee!!! acceptance sent

26/0507-recd letter from barclays saying that they have closed my account???? help!?

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Egg prides itself for being the only the internet-based card that does not send out paper statements and letters. They do not even use the public email system, preferring to use their own "secure mail" which can only be read by the user logging onto Egg. If an user forgets her password and she rings Egg, she can expect half an hour of muzak before speaking to an Egg employee, famous for being unhelpful.

 

Mama Bear,

 

If you need documentary evidence to prove the sequence of events, Egg is legally obliged to provide same for £10, taking probably 4 weeks.

 

Before the Default Notice is issued there needs to be one warning which Egg is obliged to issue. Did you get such a warning at all via Egg Secure Mail? Is there a trail of same or have you deleted past messages?

 

Did you suffer many unlawful Overlimit Punitive Penalties as well as Late Payment Penalties? If your Defaulting situation was exclusively or mainly due to the levying of unlawful charges, then as charges are refunded it seems equitable for the Default Notice to be deregistered -- i.e. you would not have seriously defaulted but for said unlawful penalties plus unlawful interest taken from your account by force.

 

I gather Default Notice is a necessary Notice of Forthcoming Intent before escalating to debt collection etc, but if you have documentary evidence to prove that before issuing Default Notice in November 2005, Egg was already negotiating with you re amicable loan rescheduling, then there would seem little justification for Egg all set to make peace with one hand but declaring war with the other. Egg of course are famous for left and right hands not on speaking terms.

 

Jasmin won full refund, then continued to pursue Egg for removal of her Default. Her long threads will probably give you best info on the process. Good luck!

 

 

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  • 2 weeks later...

Roll of Honour

 

Holders of the O.B.E. – the Order of the Beaten Egg

 

21st November 2006 - barcote…… (won in court)

23rd November 2006 - Maroonfox5

..5th December 2006 - Yasmin

13th December 2006 - Mcuth

20th December 2006 - Admanbo80

21st December 2006 - Johnnie Reclaim

21st December 2006 - blackcatchillers

22nd December 2006 - Joa

28th December 2006 - waynedear

28th December 2006 - Sassylass

28th December 2006 - Feergal71

13th January… 2007 - Kazzaw.....… (without confidentiality clause)

13th January.... 2007 – KateandPete. (without confidentiality clause)

18th January.... 2007 – Schnide…… (without confidentiality clause)

2nd February... 2007 – Westwell….. (without confidentiality clause)

10th February.. 2007 - Benham3160 (without confidentiality clause)

15th February.. 2007 - Livelylad

19th February.. 2007 – Odd Fellow

25th February.. 2007 – banofi

26th February.. 2007 – Empire Strikes Back

28th February.. 2007 – THFC4EVER (with no confidentiality clause)

 

Claimants 21 -- Egg 0

 

 

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Chalk up another for the customers, didnt bother with a thread on here, but just settled for the sake of speed of pay out for roughly 85% of of my total claim. Cheque arrived this morning, no conditions whatsoever.

 

As a note the claim was charges, contractual interest and s69 interest on top. I basically surrendered my court fees in accepting a reduced amount.

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Tom Brennan v NatWest

Guildhall court, Monday 30th April (maximise for display)

-

Radio 4 audio update outside Guildhall on Friday 13th April, featuring Tom.

.....................................................
-
updated 9pm, 13th April.

(
1
2
)
…… -
BankFodder

(
1
2
)
-
freakyleaky

(
1
2
)
………………………………….. -
crfx250

(
1
2
)
………… -
humbleman

………………. -
whizzkid001

-
BankFodder

(
1
2
)
……………….. -
whizzkid001

(
1
2
3
4
5
)
………………………. -
calvi36

 

Latest links found from Google:

 

 

 

...

 

 

=

 

12-04-2007
,
9:23 AM
#
80

Dangle_kt

 

My Sister lives in
Dublin
and they only get charged £3.50.

Do you think the banks over there LOOSE money??? Of Course not!

They have just made the decision NOT to milk people who can least afford it!

 

 

 

 

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2 more winners today.

Plus firsthand news available at:

Radio 4 audio update outside Guildhall on Friday 13th April, featuring Tom.

 

http://www.tombrennan.co.uk/
......................... ......................... ...
-
updated 9pm, 13th April.

 

 

 

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