Un1boy vs Barclays

[un1boy]

Hiya,

 

I am helping my friend claim their charges back - they have sent the DPA request and Barclays have cashed the cheque and sent us the charges until 2004. they are now saying that the rest are on Microfiche and it will cost £3 per statement - is this right?

 

They reckon that because they are not kept in any particular order and are not easily accessible, they are exempt from the £10 DPA charge and must be paid for seperately.

 

Any ideas?

[vincethod]

Read this thread for ammunition re: Microfiche. I know it's to do with Abbey, but I would expect you can use the same argumenst with Barclays.

 

http://www.consumeractiongroup.co.uk/forum/campaign/24002-information-commissioners-office.html

 

It saddens me that the banks are doing everything they can think of to avoid doing the decent thing here. The line in the LBA template about losing confidence in them as my fiduciary always struck me as a great line but nothing I really believed, but every day, and every time I read more about their tactics, I am all the more disappointed.

 

Vince

[un1boy]

Just to update - DPA sent and received all docs (free) I have issued the prelim for 1020.00 and had an offer about 10 days later of £450.00.

 

This will be rejected and the LBA will be sent....

[Rooster-UK]

Rather than reject it outright, accept the offer as part settlement, but make it plain that you will be persuing the balance, in court if necessary.

 

They will probably withdraw the offer at that point, but it looks better on you.

 

Regards, Rooster.

[un1boy]

Hi Rooster, good point, thanks, will do.

 

I'll send an amended LBA accepting the amount as part settlement and the LBA is for the rest of it.

[un1boy]

OK, got a reply from the lba saying that the £400-odd is not going to be increased and they won't pay out anymore......I Am just sorting MCOL