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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Messed it up?


klemenza
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Right... my story is that ive sent off my first letter asking for my £2252. I was given template letters from a friend before i even knew of this site so until now, have not discovered what i should be doing. My mistakes are, that i have sent of my 1st letter, but rather than a breakdown of charges using the spreadsheet thats mentioned on this site i have mearly sent the statement sheets back with any charges on circled in pen. I assume this may be ok as it says dates and reasons etc? Also after reading up now i've realised i have not sent the 1st letter to the correct, Canada Square address and just sent it to my local branch F.A.O Customer Relations. I really wish i'd of known about the site before as i've learnt so much already, and everyone seems to be very helpful towards each other and its very encouraging to see so many people get back what is theirs. I look forward to your advice on my matter and thank you in advance. :)

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Cheers Steve, i skipped the kettle and settled for a beer ;) I will keep people updated with my progress, but already expecting it to go to court as to not get my hopes up for an easy settlement. Are you with HSBC yourself? I see you havent had your payment as yet.

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By submitting full defence what does that mean for you and where do you go with it at this point? What i find strange is that there doesnt seem to be any sort of standard proceedure with the way they deal with the claims. Some it seems get pay out without court and others seem to have to go the full hog. Im willing to go all the way (as i want my LCD TV lol) and so i can put a smug grin on my face. Should i of also added interest when i sent of the letter asking for my refunded charges or do i do this at a later date?

 

Cheers

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Cheers fella, you my friend are a star! :D I shall go through that once i,ve not heard from them after my peliiminary letter. Got to say i'm well immpressed with the help and friendliness of everyone on this site so far. Fills you with confidence thats for sure.

Cheers again pal.

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