Vulture Bank's Thread

[Vulture_Bank]

ok I am about to send the following to Barclaycard, more to rattle their gilded cage than any expectations of them not being able to supply the signed agreement. Posting here for any comments before I send it.

 

 

Peter Townsend

Manager,

Barclays Data Protection

Radbroke Hall

Knutsford

Cheshire

WA169EU 17 August 2006

 

 

 

 

 

 

Dear Sir/Madam

 

ACCOUNT NUMBER: XXXX XXXX XXXX XXXX

 

 

Dear Sirs,

 

You have now exceeded the 40 days allowed by the Data Protection Act to supply data under my Subject Access Request dated 26 June 2006. A formal complaint has been lodged with the Information Commissioners Office and court proceedings will commence within 14 days for failure to comply with the Data Protection Act

 

In addition I note that among the data you have supplied there is not a copy of the original signed agreement. I hereby formally request true copies of the signed agreement referring to the above account number. This is my right under the legislation contained within section 77 (1) and section 78 (1) of the Consumer Credit Act 1974 - your obligation also extends to providing statements of account. I enclose a £1 cheque in payment of the statutory fee.

 

You are reminded that you are obliged to supply these documents, whether you are the original creditor or not, under section 189 of the CCA 1974.

 

As you are aware, a credit agreement that is not properly documented and signed by the customer is totally unenforceable under the CCA and therefore is a complete defence to any court claim that is issued.

 

Take note at this stage, that any legal action you may contemplate will be both vigorously defended and contested. In the meantime please be aware that I consider this matter to be “in dispute”.

 

 

Yours faithfully

 

 

[

sorry NOT trying to hijack your thread alan but i think this should be tagged to tamadus

It’s only a temporary “stay” here

---------------------------------------

because it appears these banks are setting up Data Subject Access Teams & we need a standard to overcome there “hurdddddles”

-------------------------------

I have formally by recorded delivery written to the Data contoller of hsbc BANK AT 8 CANADA SQUARE

THE OFFICIAL ROYAL MAIL WEBSITE

SAYS "Your item with reference AB XXXX XXXX XGB was delivered from our POPLAR Delivery Office on 28/11/06 . "

A response has been received from M.R.s L.y.n.n.e H.o.l.d.e.r Data Protection Officer -Who has written to me dated 6th December saying the letter has been forwarded onto HFC Bank Birmingham and you should shortly hear from them.

---------------------------

I have received the following reply from HFC

I would be grateful if you would complete the attached form

[ which actually has

 

MANY PIECES OF my personal DATUM (data is plural for datum) namely

Name address Date Of Birth

the type of account (current, savings loan etc

account number

Date account opened

branch/retailer at which the account was opened

all pre-filled in !!!!

]

and forward it to the address indicated. We will also require a copy of your driving license or valid passport. we will action your request upon receipt of the completed form.

Thank you for your payment of £10 made in respect for the use of this service.

I look forward to hearing from you shortly.

signed xxxxx etc

Subject Access Request Team

--------------------

Now it seems reasonable to me that option (a) if they decided to forward this information to me then they "reasonably" believe who i am

option (b) is that they are "reasonable" to assume I am not who I say I am !! In that case they have committed an offence under the Data Protection Act by disclosing each and every piece of “my datum” .

 

Section 15 says …… and additionally will need to include some details of security measures before processing data. 9by revealing these details they are “NOT” employing any security measures before “processing my data”

 

As an example BAD EXAMPLE of what they are doing it asks on the "form"

it says :-

Please highlight which account(s) you would like information regarding

please sign here................. date ................]

I have clearly asked for a “FULL” disclosure …… they simply have not read the letter. Moreover I believe if a person asks for a DSAR they have no right to ask this question.

 

 

my reply is on the lines of :--

I shall reply for to your request for either my driving license or passport.

May I point out that this is not an “off the street enquiry ” I fully understand that literally “hoardes of people are coming off the streets claiming their charges back” together with the fact that your is a “fledgling section” of HFC with "nano” experience.

Please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable hence there is no problem.

May I point out that closer inspection of the Building Society cheque (value £10) of which I feel sure you have taken a copy will indeed reveal that the cheque is in fact an “over the counter” Building Society drawn out of the "day to day account" of which the balance is typically put on overnight deposit at "pre-defined" interest rates. The money taken to fund the cheque being immediately taken from the account of the person whose name is actually quoted on the "said cheque". Just above the words pay HSBC

It says XXXXXX/XXXX MR JOE BLOGGS .

In conclusion it would seem "reasonable" that indeed “yes” I am JOE BLOGGS .

(The clock started ticking on 28/11/06 on this DSAR and that is the the start date )

COINCIDENTALLY the word "reasonable"

features in the

Data Protection Act 1998

PART 3 - RIGHTS OF ACCESS TO PERSONAL DATA

Access Rights

Responding to access requests

Section 5.6 says Requests for access should be responded to promptly, and no later than forty days after the request and fee (and any additional information as to the identity of the applicant or the location of the information reasonably required by the data controller) are received by the data controller. In exceptional circumstances if compliance is not possible within this period the applicant should be advised accordingly.

 

 

BASICALLY WE NEED A STANDARD LETTER FOR WHEN THE “MAN IN THE STREET” COMES UP AGAINST THE THIS “ATTEMPTED BLOCK”

Perhaps we should all cut our credit cards in two and send them as proof of ID ?

Think I had better complain to the Information Officers Office 8-) 8-) 8-) 8-) 8-)

[un1boy]

[

sorry NOT trying to hijack your thread alan but i think this should be tagged to tamadus

It’s only a temporary “stay” here

---------------------------------------

because it appears these banks are setting up Data Subject Access Teams & we need a standard to overcome there “hurdddddles”

-------------------------------

I have formally by recorded delivery written to the Data contoller of hsbc BANK AT 8 CANADA SQUARE

THE OFFICIAL ROYAL MAIL WEBSITE

SAYS "Your item with reference AB XXXX XXXX XGB was delivered from our POPLAR Delivery Office on 28/11/06 . "

A response has been received from M.R.s L.y.n.n.e H.o.l.d.e.r Data Protection Officer -Who has written to me dated 6th December saying the letter has been forwarded onto HFC Bank Birmingham and you should shortly hear from them.

---------------------------

I have received the following reply from HFC

I would be grateful if you would complete the attached form

[ which actually has

 

MANY PIECES OF my personal DATUM (data is plural for datum) namely

Name address Date Of Birth

the type of account (current, savings loan etc

account number

Date account opened

branch/retailer at which the account was opened

all pre-filled in !!!!

]

and forward it to the address indicated. We will also require a copy of your driving license or valid passport. we will action your request upon receipt of the completed form.

Thank you for your payment of £10 made in respect for the use of this service.

I look forward to hearing from you shortly.

signed xxxxx etc

Subject Access Request Team

--------------------

Now it seems reasonable to me that option (a) if they decided to forward this information to me then they "reasonably" believe who i am

option (b) is that they are "reasonable" to assume I am not who I say I am !! In that case they have committed an offence under the Data Protection Act by disclosing each and every piece of “my datum” .

 

Section 15 says …… and additionally will need to include some details of security measures before processing data. 9by revealing these details they are “NOT” employing any security measures before “processing my data”

 

As an example BAD EXAMPLE of what they are doing it asks on the "form"

it says :-

Please highlight which account(s) you would like information regarding

please sign here................. date ................]

I have clearly asked for a “FULL” disclosure …… they simply have not read the letter. Moreover I believe if a person asks for a DSAR they have no right to ask this question.

 

 

my reply is on the lines of :--

I shall reply for to your request for either my driving license or passport.

May I point out that this is not an “off the street enquiry ” I fully understand that literally “hoardes of people are coming off the streets claiming their charges back” together with the fact that your is a “fledgling section” of HFC with "nano” experience.

Please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable hence there is no problem.

May I point out that closer inspection of the Building Society cheque (value £10) of which I feel sure you have taken a copy will indeed reveal that the cheque is in fact an “over the counter” Building Society drawn out of the "day to day account" of which the balance is typically put on overnight deposit at "pre-defined" interest rates. The money taken to fund the cheque being immediately taken from the account of the person whose name is actually quoted on the "said cheque". Just above the words pay HSBC

It says XXXXXX/XXXX MR JOE BLOGGS .

In conclusion it would seem "reasonable" that indeed “yes” I am JOE BLOGGS .

(The clock started ticking on 28/11/06 on this DSAR and that is the the start date )

COINCIDENTALLY the word "reasonable"

features in the

Data Protection Act 1998

PART 3 - RIGHTS OF ACCESS TO PERSONAL DATA

Access Rights

Responding to access requests

Section 5.6 says Requests for access should be responded to promptly, and no later than forty days after the request and fee (and any additional information as to the identity of the applicant or the location of the information reasonably required by the data controller) are received by the data controller. In exceptional circumstances if compliance is not possible within this period the applicant should be advised accordingly.

 

 

BASICALLY WE NEED A STANDARD LETTER FOR WHEN THE “MAN IN THE STREET” COMES UP AGAINST THE THIS “ATTEMPTED BLOCK”

Perhaps we should all cut our credit cards in two and send them as proof of ID ?

Think I had better complain to the Information Officers Office 8-) 8-) 8-) 8-) 8-)

 

As far as I am aware, they are entitled to ask you to confirm your identity.

[Vulture_Bank]

As far as I am aware, they are entitled to ask you to confirm your identity.

 

i have quoted the word reasonable from the DATA PROTECTION ACT 1998 TO ME THE words in red below say reasonable

 

ask yourself how can i produce ten "forms" of identifying myself

 

realistically the most secure "top two " (security wise) have to be passport and driving license then credit cards ...... so LOGICALLY it seems that these are not "reasonable" forms of identification

 

 

when they see the photo does this help them ????

------------------------

 

..... something like a phone gas electric bill obviously is reasonable remember the data has to be sent to the actual address ,,, a passport is no guide to your current address and if a credit card is invloved this is a plainly ridiculous situation.

 

COINCIDENTALLY the word "reasonable"

features in the

Data Protection Act 1998

PART 3 - RIGHTS OF ACCESS TO PERSONAL DATA

Access Rights

Responding to access requests

Section 5.6 says Requests for access should be responded to promptly, and no later than forty days after the request and fee (and any additional information as to the identity of the applicant or the location of the information reasonably required by the data controller) are received by the data controller. In exceptional circumstances if compliance is not possible within this period the applicant should be advised accordingly.

[alanfromderby]

sorry NOT trying to hijack your thread alan but i think this should be tagged to tamadus

It’s only a temporary “stay” here

 

 

I am rather perplexed as to how this could be interpreted as anything other than hijacking. Not only did the subject have no connection whatsoever with my case - it also had nothing to do with the Consumer Credit Act!

Please read the FAQ's and post issues such as this in the correct forum, in your own thread.

POSTS DULY MOVED AND COMBINED INTO A NEW THREAD

[FANTASY CHARGES]

interesting though