Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Missy V ARGOS Card Services


missy
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5637 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi

 

I sent a letter on the 16 Nov asking for a list of all transactions and charges on my account since the account was opened, I think around 1993-4.

 

Recieved a reply today which went like this:

 

Dear Mr xxxxxxxxx

 

RE: Argos card account number; xxxxxxxxxxxxxxxxxxxxxxxxxx

 

I refer to your letter concerning the default fees on your account.

As referred to in your letter, the OFT has issued a statement following its review of eight credit card providers. The OFT's statement sets out its view of the principle credit card issuers (not store card issuers) should follow in setting default charges. As a store card provider we have not been involved in the discussions between the credit card companies and the OFT.

 

In managing your account, you have failed to make payments, or the correct payments as they fell due on a number of occasions resulting to £ 105.00 being charged to your account since 2005. As part of having an Argos card, you are responsible for making the required payments on time and we have the right to recover from you the costs incurred by us dealing with your default if you fail to make a payment when it falls due. Had we charged the £12 fee referred to in the OFT's report on credit cards the difference in your fees would have been just £33.00 in total.

 

We value our relationship with our customers and always endeavour to resolve queries and complaints as positively as possible. Having reviewed your account, for the reasons stated above, we are unable to offer you a refund of fees however as a gesture of goodwill we are prepared to offer you £50 to be credited to your account. Our offer is made without admission of liability and in full settlement of all claims you may have against us in relation to the default fees on your account.

 

If you wish to accept this offer please sign, and date the attached copy letter and return it to us within 14 days of the date of this letter. If we receive your written acceptance within this period, we will credit your account immediately.

 

For future reference, we do offer a direct debit facility when a store card account is opened and many customers find this a helpful way of ensuring that payments are made on time and no default fees incurred. In order to help you manage your payments and avoid future default fees on your account we suggest that you consider setting up a direct debit facility. We will be

happy to do this for you if you call our Customer Service team on 0870909 1110.

 

We hope you find this outcome satisfactory and thank you for shopping with Argos.

 

Yours sincerely

 

Val Phillips

Customer Service Manager

Argos Card Services

 

 

Signed.............................. Dated...........................

 

 

-------------------------end of letter--------------------------

 

I found the arrogance of it astounding. I phoned them to inform them that what I got was not what I asked for but all I got was passed round 4 different departments and made to wait for ages, all on a 0870 number. I gave up in the end and I will write instead.

 

Any comments on the above letter would be appreciated.

 

missy

Link to post
Share on other sites

This is the usual standard fob off letter. Its up to you whether or not to accept but If it were me, I would press for every penny back as its your money not theirs. Anyway, you have just reminded me that I used to have an Argos card a couple of years ago and paid it off. I am going to try and dig out the paperwork and send my SAR to them too.

Link to post
Share on other sites

  • 4 weeks later...
  • 1 month later...

Hi Missy, I received exactly the same letter from the same Val Phillips. She obviously did not read the OFT's recomendation re all overdarfts, mortgages and store cards penalty fees.

 

Had they charged the £12 fee, the difference in my penalties would have been 'just' (grrrr) £60.50. They won't mind paying me just £60.50 extra on top of their goodwill gesture of £90 when I file on the 24th then:lol: :lol: :lol: plus £39 court fee plus £10 SAR oh & then there's the interest too...

 

 

Val Phillips

Customer Service Manager

Arg Card Services

Royal Avenue

Widnes

WA88 1AA

Link to post
Share on other sites

  • 1 year later...

http://www.consumeractiongroup.co.uk/forum/store-cards/128128-me-argos.html is not very long but it does show you how I got on and includes a link to another argos thread I found useful.

 

Just look for any other threads with the words 'argos' and if they have more than 15 strands that might prove helpful.

 

 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...