Jump to content


  • Tweets

  • Posts

    • In the autumn of 2020, I decided to change energy supplier from British Gas to EDF. This went through with no apparent problem but after approximately two weeks, I received a letter from EDF saying "Sorry you're leaving us". I contacted EDF to say that I was not leaving and was told not to worry about it, that they would resolve it and to carry on with monthly payments to EDF.    Approximately 2 weeks later, I received a text message from EDF to say, "Sorry you're leaving us". I contacted EDF again to say I was not leaving and was again told not to worry and that they would sort it out. Two weeks later I had a third message, "Sorry you're leaving us...". I contacted EDF again, but this time raised a complaint because it was becoming stressful and annoying. I asked them to explain why this kept happening. After some investigation by EDF, I was told that Scottish Power was trying to "erroneously take over" my gas supply. I confirmed that I wanted to remain with EDF and did not want to move to Scottish Power. I was advised to forward any bill sent by Scottish Power to EDF so that they could deal with it, and not pay it. However, I have never received any bill from Scottish Power until July 2022.   I was then contacted again by EDF to say that Scottish Power was trying to take over my supply because my gas meter was registered at my neighbour's address, on the energy suppliers' national database. I requested that EDF change the details for me so that I could remain an EDF customer but was told that only the existing supplier could change the details and that I would have to contact Scottish Power and request that they change the details. I reminded EDF that I had never asked Scottish Power to supply me and that as my current provider, EDF should take on this responsibility, but I was told on a number of occasions that EDF could not do this and that I would have to contact Scottish Power myself.   I have since learned that I should never have been told this. Ofgem states that if a supplier tries to erroneously transfer a supply, the two suppliers involved should communicate with each other to resolve the problem as soon as possible, and not involve the consumer. However, this is where the real problems started. I contacted Scottish Power at least 20 times over the course of 2 months, by email, online chat and telephone and spent a considerable amount of time trying to resolve this issue. The main problem was that Scottish Power refused to discuss it with me because "I did not have an account with Scottish Power". I explained on numerous occasions that I did not want an account with Scottish Power and that I just wanted them to change the location of my gas meter on the national database, but they persistently refused. Scottish Power was generally very poor at contacting me, I was doing most of the running. My neighbour, who is supplied by Scottish Power and has been for many years, said that this has been an issue in the past but Scottish Power has never resolved it. He said that when I asked EDF to take the supply back from Scottish Power, his supply was also erroneously transferred to EDF against his wishes, causing even more problems. During this occasion, Scottish Power compensated my neighbour but still refused to assist me.   I have evidence of some of the correspondence between me and Scottish Power but not all because much was over the phone and on online chat. Each time I contacted Scottish Power a new member of staff dealt with it and so they had to record the same notes each time, considerably lengthening the process. I asked if Scottish Power could allocate someone to own the complaint but because I did not have an account with Scottish Power, this was not an option. After numerous emails to Scottish Power from my neighbour, who was trying to assist with the situation - sending his meter details, my meter details and asking that the database be updated with my address - he was asked to send photos of my meter to Scottish Power. I had already been asked this by Scottish Power and had duly sent them but received no response. My neighbour then forwarded the photos by his email to Scottish Power and they replied asking him to ask me to re-send the photos directly, which I did for a second time. This was the last correspondence I had with Scottish Power about the matter. They did not contact me again.   EDF contacted me to say that they had concluded the matter from their end and requested that they close the complaint, to which I agreed. A meter reader visited sometime after to read both meters and I (naively) assured myself that the details had been changed and that EDF had resumed supply. My bill increased, and my meters were then routinely read by a visiting meter reader every quarter. My last correspondence with Scottish Power was on 9th November 2020, when I emailed the photos of my meter for the second time.   Twenty months later, towards the end of July 2022, I was on holiday with my family. I came home on 13th August to find 6 letters on the doormat from Scottish Power demanding £2134.89 for gas supply. They are addressed to "The Occupier" so they have obviously not referred to my previous correspondence or attempted to ever resolve the initial request to change my details. This is contrary to recommendations made by Ofgem's "Erroneous Transfers" paper produced in 2016. One of the letters even says, "Welcome to your new home" as though they have no knowledge of the correspondence 2 years ago. I have received another bill from Scottish Power today demanding payment and threatening referral to a debt collection agency if it is not paid. The above Ofgem paper states that erroneous takeovers should be dealt with by the two companies concerned and not by the consumer at any stage. But in my case, it has been me doing all the running, all the phoning, emailing, talking online, etc. Neither supplier has really done that much and I believe that EDF should never have told me that I should try and resolve this with Scottish Power; and when I contacted Scottish Power, they should also have taken ownership of the problem jointly with EDF and resolved it directly with EDF.   I have taken legal advice and been advised that as this is a dispute between two energy suppliers rather than between myself and a supplier, it is more appropriate for me to contact both suppliers, summarise past actions undertaken by all parties, and request that the supply be transferred back to my original supplier. This sounds hunky dory but doesn't actually help. Two questions arise in my mind... 1. Do i have to pay the bill at all given that it is addressed to "The occupier"?  2. Should I provide my name in my complaint (not yet sent) or simply refer to myself as "The Occupier"? 2. I know I can refer to back-billing guidance but my instinct tells me I shouldn't have to pay any of this bill because the supply was taken over without my consent, I tried numerous times to resolve it to no effect, and was led to believe that I was then paying for the gas due to the actions of both companies. Does anybody think I have a case here and any suggestions about how to pursue it?   Many thanks if you have managed to read this far. Even more thanks if you have any advice :-)  
    • several other threads here too they will give up  just retail loss scammers, nothing ever goes back to the retailers anyway straight in their pocket straight down the pub!!   just like DCA's.   dont forget your cars v5c!! too   you MUST write to anyone one your credit file or banks etc, esp if you have debts that dont show that you might have last used/paid within say 7 yrs esle you'll get backdoor CCJ's.
    • Our produce is likely to be smaller, odd-looking, or even leathery after the hot, dry weather.View the full article
    • Yeah haha I had to do my drivers license literally last week, had completely forgot. Thanks DX,  that's great if they are powerless, but will they ever stop sending letters? I've gotten two just in the last month.
    • stunning aurora going on 1st of the season ...red alert pix from as far south as nth london!   see the glendale aurora APP or Facebook.   ray to 25deg here in far nth scotland   dx  
  • Recommended Topics

  • Our picks

  • Recommended Topics

Ryanair - getting your taxes back?


Thailand
 Share

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4539 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi,

 

I have just drafted the following letter, but 2 questions are puzzling me!

 

Ryan Air Corporate Head Office

Dublin Airport

Co Dublin

Eire.

14th December 2006.

Dear Sir/Madam,

Flight: FR9698 Monday 27th November 2006 (Blackpool to Girona)

Flight: FR9697 Wednesday 29th November 2006 (Girona to Blackpool)

I am writing to request a refund of fees as listed below. Myself and my travelling companion were unable to make this flight. As per EU legislation I am requesting these fees be returned to me as they were not incurred by Ryanair.

Payment details:

£31.24 GBP Taxes, Fees & Charges

£ 8.72 GBP Aviation / WCHR Levy

Total £39.96.

(bad copy and paste coming up!) In the event your response will go on to state your administration charges, I will require a full breakdown of how this charge is made up so I can deduce whether or not these fees are unduly and unlawfully enriching the company. I sincerely hope this will not be the case, however if I have not heard back from you within 14 days I shall write again giving a further14 days notice of my lodging litigation in the County Court, Yours Sincerely,

With the company address being in Dublin - is this going to make it impossible to claim? (assuming they'd give me the admin spiel)

If not does anybody know the directive number for claiming back airport tax etc??

Thanks.

Link to post
Share on other sites

  • Replies 52
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

I know it's possible to take ryan air to court in England because if the wheelchair fiasco (when they now charge everyone for wheel chairs as a tax) you seem to be doing the correct thing, you just need to find the correct address in england to firstly write to and then issue the court claim.

 

Try companies house website as every company that operates in the UK has to have a registered office on there.

Link to post
Share on other sites

Thanks, my case about bmi was the fact that they wanted to charge £50 to administer the refund and I said that it was unreasonable (taking the unfair bank charges template)

 

They may charge an 'administration fee' (which if it's over £5) is excessive imo- £50 in my case. This is when you take action to take them to court and they have to prove that these 'administration fees' are a reasonable fee for a service otherwise they constitute a punitive charge.

 

Direct action with the courts is often the most efficient way to deal with these leeches.

 

In my case they settled out of court and strongly denied they were punitive charges but I got all my money back just before court date.

 

Once again, don't listen to idiots on here who have strong opinions to the contrary.

 

M

Link to post
Share on other sites

OK peeps, I must deal with this the morra. I will do as Magzy suggests, but in an attempt of laziness - does anyone have ANY UK address I can communicate with/file with? Of course i'm asuming they'll lie through thier back teeth..... its what they do best.

 

This is new ground to me, but I figure its money/justice in the bag?

 

All i've got to do is prove thier admin fees are a load of bolony... right????

Link to post
Share on other sites

  • 1 month later...
Hi,

 

I have just drafted the following letter, but 2 questions are puzzling me!

 

Ryan Air Corporate Head Office

Dublin Airport

Co Dublin

Eire.

 

14th December 2006.

 

Dear Sir/Madam,

 

Flight: FR9698 Monday 27th November 2006 (Blackpool to Girona)

Flight: FR9697 Wednesday 29th November 2006 (Girona to Blackpool)

 

I am writing to request a refund of fees as listed below. Myself and my travelling companion were unable to make this flight. As per EU legislation I am requesting these fees be returned to me as they were not incurred by Ryanair.

 

Payment details:

 

£31.24 GBP Taxes, Fees & Charges

£ 8.72 GBP Aviation / WCHR Levy

 

Total £39.96.

(bad copy and paste coming up!) In the event your response will go on to state your administration charges, I will require a full breakdown of how this charge is made up so I can deduce whether or not these fees are unduly and unlawfully enriching the company. I sincerely hope this will not be the case, however if I have not heard back from you within 14 days I shall write again giving a further14 days notice of my lodging litigation in the County Court, Yours Sincerely,

 

With the company address being in Dublin - is this going to make it impossible to claim? (assuming they'd give me the admin spiel)

 

If not does anybody know the directive number for claiming back airport tax etc??

 

Thanks.

hello i boked with rayn air on the 9 jan due to go on the 24 jan but now im not well and can not travel so im goin to try to claim back the tax,s would u mind letting me know how u get on with your.s :?:

Link to post
Share on other sites

You could try this one:

 

RYANAIR UK LIMITED

SATELITE 3

LONDON STANSTED AIRPORT

STANSTED

ESSEX CM24 1RW

Company No. 01917579

  • Haha 1

___

MBNA VISA - PL sent 23/10

MBNA MCard - PL sent 23/10

FD - PL sent 23/10, offered approx 75% 27/10

Marbles - PL sent 23/10, rejected letter received 27/10

Link to post
Share on other sites

You should be aware that Ryanair charge an administration fee for refunding taxes and charges. I've never had the pleasure but I understand that the admin charge is not specified.

Lloyds TSB, Total Charges £900, Claim Filed for £1379 - Settled

 

Sainsbury's Bank Credit Card, Total Charges £90 - Settled.

Link to post
Share on other sites

We are aware they charge an admin fee. The point is if it's not reasonable and in line with their costs, it's unlawful.

___

MBNA VISA - PL sent 23/10

MBNA MCard - PL sent 23/10

FD - PL sent 23/10, offered approx 75% 27/10

Marbles - PL sent 23/10, rejected letter received 27/10

Link to post
Share on other sites

Ryanair UK LTD

Satelite 3

London Stanstead Airport

Stanstead

Essex

CM24 1RW.

 

Dear Sir/Madam,

 

Re: Flight FR9698 Monday 27th November 2006Blackpool to Girona

Re: Flight FR9697 Wednesday 29th November 2006 Girona to Blackpool

 

I am writing to request a refund of fees as listed below. My travelling companion and I were unable to make this flight. As per EU legislation I am requesting these fees are returned to me as they were not incurred by Ryanair.

 

Payment details

 

£31.24 GBP Taxes, Fees & Charges

£ 8.72 GBP Aviation/WCHR Levy

 

£39.96 Total.

 

In the event your response will go on to state your administration charges, and in the event these would incur £39.96 worth of charges, I will require a full breakdown of how these charges are calculated. I will require such information for the purposes of:;

 

A) Ascertaining Ryanair is not unduly enriching itself, and is indeed recuperating its own costs, and;

B) For court use should there be no tangible solution between us.

 

Due to the potential nature of this request, I am granting Ryanair 14 days in which to respond.

 

Yours Sincerely,

 

Mr T.

 

Changed it a little. If anyone thinks it could/should be tweaked please shout!

Otherwise it goes tomorrow:)

Link to post
Share on other sites

We are aware they charge an admin fee. The point is if it's not reasonable and in line with their costs, it's unlawful.

 

I should have read further up before commenting, sorry.

Lloyds TSB, Total Charges £900, Claim Filed for £1379 - Settled

 

Sainsbury's Bank Credit Card, Total Charges £90 - Settled.

Link to post
Share on other sites

  • 2 weeks later...

I'm jumping the gun a tad, but I want to be prepared - and I'm not expecting a reply anytime soon, if any.

 

LBA prepped for the 6th.

 

6th February 2007

 

Re: Flight FR9698 Monday 27th November 2006Blackpool to Girona

Re: Flight FR9697 Wednesday 29th November 2006 Girona to Blackpool

 

Payment details

 

£31.24 GBP Taxes, Fees & Charges

£ 8.72 GBP Aviation/WCHR Levy

 

£39.96 Total.

 

 

LETTER BEFORE ACTION

 

Dear Sir/Madam,

 

I am very disappointed that you have failed to respond to my letter of the 23rd January 2007. I expect Ryanair to verify its position on this matter. I require either a refund of the above fees, or an admission they have been allocated for administration charges.

 

In the event you go on to reply these monies have been used for administration I will require;

 

A) In the event your administration fees are less than your costs, a reason why the difference has not been refunded.

B) In the event your administration fees exceed the above amount, a reason why I was not invoiced for the difference.

C) In the event your administration fees happen to be exactly £39.96, a written clarification this is the case.

D) In any of these events I will require full documented proof, breaking down all costs to clearly highlight all expenses incurred by Ryanair.

 

 

I require repayment in full of this money. If you do not comply fully within 14 days then I shall begin a claim against you for the full amount plus interest pursuant to S.69 County Courts Act 1984 from date of issue, plus my costs and without further notice.

 

Yours Sincerely,

 

 

I really hope I don't file, and its thrown out because of the address issue. We shall see (unless the unlikely happens).

 

I am a fish out of water here so any help is much appreciated. Does statutory interest still apply? I figure it would, but would love to know for sure:-| !! I'd also love to hear any suggestions to changing the above letter.

 

Thanks.

Link to post
Share on other sites

Why are you claiming under s7 & 13 of DPA? :-?

 

Stat interest of 8% does apply, yes, as it is the interest you could have earned on the money if you had been able to invest it, and of which you were potentially deprived while they hold on to it, does that make sense?

Link to post
Share on other sites

Reply from Ryanair:

 

Without Prejudice

 

Following your recent request for a refund of the taxes paid on your unused

Ryanair booking confirmation number JNSFAF

 

Applications for tax refunds are subject to an administration charge per

passenger. Please note that all other fees and charges, such as the passenger

service charge, aviation insurance and credit & debit card handling fees are non

refundable as per our General Conditions of Carriage.

 

Unfortunately, no refund is due in this instance as the administration charge

exceeds the tax refund amount.

 

Yours sincerely,

 

 

Ryanair Customer Services

 

OK, I guess I should be thanking them for not asking for the rest of the admin charge!

Link to post
Share on other sites

I cannot believe it costs them £40 to refund you your taxes. I reckon how ever much you claimed back for taxes - their admin fee would coincidentally be higher! As a matter of principle,I would pursue this - how can 40 squids be lawful - it must cost them a fiver tops!

 

They are amusing aren't they! I actually don't feel there is any admin involved in my not turning up for the flight - but maybe an issue re loss of profits. I know the flight would have been half empty and the seat cost was 1p before non incurred taxes.:)

Link to post
Share on other sites

 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...