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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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C4rp Vs A&l *** WON ***


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Hi all,

 

I have started to claim my charges back I am still in the early stages,

I recived six years of bank statements on the 7th Dec, trawled through them and sent Preliminary approach for repayment giving them 14 days from 7th Dec to reply, im kind of nervously enjoying this, just hope it pays off.

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I have just recived this from A&L Is this normal?

 

dear mr cooke

I have noted your comments that you belive the charges that have been raised on your account to be unfair, please be assured our charges are reasonable and are competitve with the charges made by other financial organisations.

 

The office of fair trading has commented that they consider the level of late payment charges to be unfair, however they were actually referring to late payment fes for credit card payments, which are quite distinct from a banks charges on current accounts,

 

As yet the OFT have not entered into any discussions with the banking industry regarding current accounts. However should that possition change in the future, then alliance & Leicester will participate as appropriate.

 

Given above, I cannot accept you have been unfairly charged as you suggest. I regret , therefore, that I am unable to agree to your request for a refund of charges on yhis occasion.

 

I am sorry if you are dissapointed with my responce, but as the charges have been raised correctly in line with the terms and conditions of your account they must stand.

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  • 2 weeks later...
  • 2 weeks later...
:confused: Hi everyone, I'm new to the site and looking to speak to A&L about the way they treat their customers even after 20+ years, more fool me for not moving around! Could anyone tell me how much A&L charged them for 6 years statements. I've tried checking online but they won't even go back to May 06! Thanks.
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Hi , A/L paid out in full in Dec but now they have adv me they will be closing my acc on 14th Feb. I need to leave nil balance but currently have £500 o/d which I use upto the last penny every month. (single parent etc...stuggling permanently) They have told me they will put a default on my acc if not paid off in full, (which I cant do) also in middle of going thru court with ex husband taking mortgage over on in my name (so dont need a default as will be hard getting mortgage. But since they have paid me out they have applied two further bank charges to my acct so was going to apply for them and prolong process by saying acc in dispute - can anyone give me advice?? Urgently - PLEASSSSEEEEEE

CHARLIE

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