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    • Homer did say not to contact DR+.   If that's all the paperwork you have, sit tight and see if a letter before claim/action turns up. If you get one - and you may not, come back here and we'll help you to write back.    Or if you get more threatograms, let us know and we'll let you know if you need to take any action. In the meantime don't write to anyone and keep any correspondence for now.    HB
    • Hi DX   That is the only info letter I have we can't locate the first letter or original parking fine notification My wife said there wasn't  anything on the car windscreen. Do I ask the DC for the original notification ?   what shall I do just wait until they pursue through court ?   apologies for lack of info  Cancookwill
    • Hello, I've been following this thread and have some experience to share... Stand by for lots of words.   About 6 weeks ago, the engine seized on my car - 10 days before planning to use it for our 2 week trip around the UK!  I searched the internet for companies who could replace/rebuild the engine and get it back to me in time... One company that came up was 169 UK. I called the number and explained my predicament and the chap on the phone (who called himself Lee - I'm not convinced this was his real name) promised that if the vehicle got to him the next day or so, he'd have it done in time for our holiday!. He gave all kinds of reassurances about the types of vehicles they work on, from Porsches etc, even people from Spain taking their cars to him.. All work came through 3rd party websites (how i'd found them too) so you generally wont find reviews.    I was weary going into this, but you got to put your faith somewhere, right? so off it went on a trailer to Essex. NOW... I'd already asked where it would be going and I also tracked it by leaving a mobile phone hidden in the car. Interestingly, the place i was told i'd be collecting it from was not the same place the recovery guy (called Patrick?) told me he was delivering it to..    Anyway, they get the car and straight away tell me that the sump is full of diesel and that my ECU is faulty and its locked open one bank of injectors - causing the failure. All of this is feasible, but it meant that the car would not be ready in time for my holiday  He also tells me the DPF's (i'm sure it only has one, but he referred to there being more) were also completely blocked solid and needed to be dealt with (in this case, drilled and mapped out - which is also illegal) All of these little extras have now taken the cost from £3500 to nearly £5000  - as he was " putting together a special package for me" I tell him ok, i'm now away for 2 weeks so you have a little more time, i'll collect it when i get back.  I call him on the Friday before we travel home, asking how its going... he says "well, we aven't done it.. you said you were gonna be away for 2 weeks" apparently he marked to dairy wrong. So i call him again on the Monday following, I say I want to collect it that Thursday... not unreasonable. He then starts with the excuses that he has loads of guys off sick at the moment etc.. BUT, The car IS in the workshop and the boys ARE getting on with it. I say, OK.. but keep me updated daily as i need to make arrangements to come and get it. Tuesday passes without a word, so Wednesday morning i txt him asking for an update. He called me back around and hour later to tell me that the ECU they sourced for me is also faulty (they tested it before fitting it as they're nice like that) and it has water damage so he has to get another one, but that isn't going to get to him until the following Tuesday - which brings us up to this week.   Everything up until this point has been feasible if not a little annoying, BUT here is where is gets good...  On Sunday i happened to be in Essex on other business so decided to swing by Basildon and see if i could find my car. Knowing where it had been dropped off before the tracking phone died, i had a good idea where to look. And i also had the address of the garage where i'd be picking it up from. Hoping to not find it too easily - after all, it was being worked on on the Monday; Imagine my surprise to find it in the exact location it had been dropped off 4 weeks previously!  I lifted the bonnet - nothing had been touched.  The amount of dust on the bodywork and distinct lack of any hand prints etc strongly indicated that nothing had been touched and it certainly hadn't been moved in all that time. He may well have taken the ECU out to test but put it back, that's easy to do - but there is now way to tell from there that the DPF is blocked without removing it, or having full access to the ECU - which is faulty, remember?  It had all been LIES.  Now i am annoyed, but informed and he doesn't know that i know he's been lying to me.  I spent the next couple of days talking to various people i know and arranged my own recovery to get the car back - even if that meant effectively stealing it back. Long story short, i had it collected and got it back to me last night.  The guy who collected it went to the garage i'd been told i'd be collecting it from - Unit 28 Noble Square( Essex car and Commercial) and asked for Lee... Low and behold no-one by that name works there and the car (and others parked in the same place) were nothing to do with them! but then one guy did say "oh hang on, i think i know who you mean, let me give him a call"... 10 minutes later, 'Lee' showed up.  My man then had to endure conversation with this charlatan, but did glean some information that might be of interest.  "LEE" doesn't directly do any of this work... he takes on jobs, maybe up to 30 at a time and then farms them out to local garages. This explains why nothing had been done and why so many others get stuck in this net.   I was surprised that he was calm and didn't get the hump about me taking the car back, i still don't really understand what the scam is, but there definitely is one.  I think i've been very lucky that no money has been paid, i owe him nothing and i got out of there.  The amount of mental anguish and anxiety this has caused me has been extreme.  Now i'm back to square one, still with a broken car. But i'm only £500 out of pocket (for the recovery each way) and not £5k that it was supposedly going to cost... at some point, who knows when!     
    • Good luck from me as well Dixon, fingers crossed.    HB
    • Last time, the Judge provided me with, I would say, the most amount of time to speak. She started with HMRC, and they moved on to me. Essentially, since HMRC last responded to me (the original document I scribbled notes on), I feel it's right I should go first and just comment on each of their responses.   I'll leave sending that link to them, just in case HMRC then find something against it. I'll just bring it up, and mention the above quotes.
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Is 19 months on too late to pursue losses against delivery services?


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Posted (edited)

I suspect this should have been done long ago, but if I am still able to do something then great.

 

Mobile phone sold on eBay in late September 2020 for £195 and sent via Parcel2GO. They lost the parcel and I was out of pocket £195. Open a case and in early November got a standard response of 'no insurace cover/no compensation'.

 

I couldn't be bothered pursuing it because life and everything, but I'm wondering if there is any chance at all attempting to fight them with so much time passed. If there is, great, I will edit this post, if not may as well delete.

Edited by DJ191
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Yes, you can still pursue the issue if you want .

 

We are happy to help you but if we do help you then you will have to be a little bit more engaged with us and with the problem then you have been so far .

 

If you want to go ahead then start reading up the stories on this subform and also give a succinct bullet pointed chronology laying out the story

 

 

 

 

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Posted (edited)

Ok, I understand this will likely now involve LBA and it seems they drag their heels until mediation/a claim going ahead. So.

 

On 06/10/2020, I received £194.42, total cost £201.56 before fees for a mobile phone which I had sold on eBay.
I booked EVRi (now EVRI) delivery with Parcel2GO. The value decalared was £200 and 'parcel protection' was not purchased.

I dropped the phone off at a parcelshop on 07/10/22 and it was collected the same day but stopped tracking ever since. 16 days later & no updates, EVRi admitted they 'couldn't locate' so I refunded my buyer the £194.42.

On 30/10/20 I opened a case with P2G to report a failure of service. On 14/11/20 the claim was rejected and closed, quoted reason 'you opted against taking out parcel protection.' 

Nothing ever since. This was a reasonable time ago, so I no longer have access to the ebay page, but I do have PayPal history showing what was sold, the value, sales venue, assigned tracking numbers, etc. along with my P2GO invoice, case and tracking history.
 
I suspect that the next step will likely be to deliver a LBA to Parcel2GO?
 
Edited by DJ191
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No .

That is to start reading the stories on this sub forum and send a follow up complaint and tell them that despite the delay, you do not accept their decision and you are going to proceed but you are giving them a chance to reconsider .

 

Of course they will knock you back or maybe not even respond.

 

Start drafting a letter of claim and post it here .

 

 

With the money claim website and start preparing your claim and post a draft particulars of claim here

 

 

 

 

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Ok. Complaint typed into letter/pdf but no email to send it to, person on live chat informed me that they only allow 28 days for a claim/28 days further to rebutt their response as per their T&C's. We went round in circles even with heavy persistence and they couldn't provide an email to send it to.

 

I do have the CEO email which I could deliver it to, or could post once I can get to a printer.

 

In the meantime I will trawl past posts re; couriers, draft a letter of claim and post it, and research money claim/particulars of claim

 

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Send it to the CEO email. Tell them that you don't give a monkeys about their time minutes.

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Email/follow on complaint delivered yesterday evening and it's presence acknowledged this morning.

 

I am still reading through previous stories, mostly Evri, a couple of p2g but I am getting an idea of how this will likely go. Fairly confident.

 

Letter before claim drafted ready for the fob off. I've attached it with redactions.

 

As for money claim I have signed up and looked over it. It seems there is two systems, moneyclaims.service.gov.uk and moneyclaim.gov.uk (MCOL) and they differ in layout/usage. Can I use either?

 

Draft notice of claim parcel2go.pdf

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Ok. Letter of claim looks fine. Keep on doing the reading and bide your time

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Posted (edited)

Yes the complaint was denied, Parcel2go are just reiterating their nonsense re; parcel cover as expected.

 

Minor changes to letter of claim to reflect the reason for the complaint being rejected and I've added the cost of the bogus contract. I'll have it sent in the next few days once I get to a printer as I'm guessing an email won't do.

 

Attached particulars ready to go on MCOL.

Parcel2Go Particulars of Claim Redacted.pdf

 

Edited by DJ191
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I would remove all references to the fact that you had to reimburse a customer. It's not relevant and it doesn't concern them .

You were simply somebody who bought the service and used it to send at an item which they lost in breach of the contract .

The insisted that you buy an enhanced insurance and that is unfair and uninforceable

 

 

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Posted (edited)

LBA response. At first they quoted 'the T&Cs' re: to no requirement to compensate, then a 'claim approval' offering £50 + postage come through.

 

Not sure it's a case of p2g feeling generous. I  suspect they are not confident their T&C's would hold up in court and the best course of action would be to press on with this?

Edited by DJ191
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Accept the money they have offered you but make it clear in writing in your acceptance that you will be proceeding for the balance

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