Jump to content


Parcel hero UPS audit


Recommended Posts

I posted a parcel weighed at 6 kg and measured accurately on May 2 and it arrived 2 days later.

 

Now 8 weeks later I have been charged just over £10 extra as parcel hero say that UPS " audited"" the parcel. It appears they are claiming I did not accurately measure or weigh the parcel, or that it was improperly packed.

 

UPS and Parcel hero have given no evidence to back up the claim. It seems totally against natural justice .

 

They even asked me for a photo of the parcel, which of course I do not have.

 

I have in return asked them for photographic evidence. The sum is relatively trivial but the principle is not that they can suddenly take money from me without proper justification..

 

Any thoughts on how I should proceed?

Link to post
Share on other sites

We hear this kind of story quite often. It's extremely annoying and very unfair .

 

Although you may not be happy with this response, if you are only out of pocket by about £10, then I'm afraid it's probably not worth all the trouble and expense you will have to go to to try and recover the money.

 

I don't like giving this kind of advice, but in this case I think it's in your best interests

 

 

Mind you, I understand that you haven't paid them for it but you have received your parcel .

In that case I think I would probably ignore them. I don't think there is sufficient value to warrant them pursuing it

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...