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Parcel hero UPS audit

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I posted a parcel weighed at 6 kg and measured accurately on May 2 and it arrived 2 days later.


Now 8 weeks later I have been charged just over £10 extra as parcel hero say that UPS " audited"" the parcel. It appears they are claiming I did not accurately measure or weigh the parcel, or that it was improperly packed.


UPS and Parcel hero have given no evidence to back up the claim. It seems totally against natural justice .


They even asked me for a photo of the parcel, which of course I do not have.


I have in return asked them for photographic evidence. The sum is relatively trivial but the principle is not that they can suddenly take money from me without proper justification..


Any thoughts on how I should proceed?

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We hear this kind of story quite often. It's extremely annoying and very unfair .


Although you may not be happy with this response, if you are only out of pocket by about £10, then I'm afraid it's probably not worth all the trouble and expense you will have to go to to try and recover the money.


I don't like giving this kind of advice, but in this case I think it's in your best interests



Mind you, I understand that you haven't paid them for it but you have received your parcel .

In that case I think I would probably ignore them. I don't think there is sufficient value to warrant them pursuing it


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