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    • Homer did say not to contact DR+.   If that's all the paperwork you have, sit tight and see if a letter before claim/action turns up. If you get one - and you may not, come back here and we'll help you to write back.    Or if you get more threatograms, let us know and we'll let you know if you need to take any action. In the meantime don't write to anyone and keep any correspondence for now.    HB
    • Hi DX   That is the only info letter I have we can't locate the first letter or original parking fine notification My wife said there wasn't  anything on the car windscreen. Do I ask the DC for the original notification ?   what shall I do just wait until they pursue through court ?   apologies for lack of info  Cancookwill
    • Hello, I've been following this thread and have some experience to share... Stand by for lots of words.   About 6 weeks ago, the engine seized on my car - 10 days before planning to use it for our 2 week trip around the UK!  I searched the internet for companies who could replace/rebuild the engine and get it back to me in time... One company that came up was 169 UK. I called the number and explained my predicament and the chap on the phone (who called himself Lee - I'm not convinced this was his real name) promised that if the vehicle got to him the next day or so, he'd have it done in time for our holiday!. He gave all kinds of reassurances about the types of vehicles they work on, from Porsches etc, even people from Spain taking their cars to him.. All work came through 3rd party websites (how i'd found them too) so you generally wont find reviews.    I was weary going into this, but you got to put your faith somewhere, right? so off it went on a trailer to Essex. NOW... I'd already asked where it would be going and I also tracked it by leaving a mobile phone hidden in the car. Interestingly, the place i was told i'd be collecting it from was not the same place the recovery guy (called Patrick?) told me he was delivering it to..    Anyway, they get the car and straight away tell me that the sump is full of diesel and that my ECU is faulty and its locked open one bank of injectors - causing the failure. All of this is feasible, but it meant that the car would not be ready in time for my holiday  He also tells me the DPF's (i'm sure it only has one, but he referred to there being more) were also completely blocked solid and needed to be dealt with (in this case, drilled and mapped out - which is also illegal) All of these little extras have now taken the cost from £3500 to nearly £5000  - as he was " putting together a special package for me" I tell him ok, i'm now away for 2 weeks so you have a little more time, i'll collect it when i get back.  I call him on the Friday before we travel home, asking how its going... he says "well, we aven't done it.. you said you were gonna be away for 2 weeks" apparently he marked to dairy wrong. So i call him again on the Monday following, I say I want to collect it that Thursday... not unreasonable. He then starts with the excuses that he has loads of guys off sick at the moment etc.. BUT, The car IS in the workshop and the boys ARE getting on with it. I say, OK.. but keep me updated daily as i need to make arrangements to come and get it. Tuesday passes without a word, so Wednesday morning i txt him asking for an update. He called me back around and hour later to tell me that the ECU they sourced for me is also faulty (they tested it before fitting it as they're nice like that) and it has water damage so he has to get another one, but that isn't going to get to him until the following Tuesday - which brings us up to this week.   Everything up until this point has been feasible if not a little annoying, BUT here is where is gets good...  On Sunday i happened to be in Essex on other business so decided to swing by Basildon and see if i could find my car. Knowing where it had been dropped off before the tracking phone died, i had a good idea where to look. And i also had the address of the garage where i'd be picking it up from. Hoping to not find it too easily - after all, it was being worked on on the Monday; Imagine my surprise to find it in the exact location it had been dropped off 4 weeks previously!  I lifted the bonnet - nothing had been touched.  The amount of dust on the bodywork and distinct lack of any hand prints etc strongly indicated that nothing had been touched and it certainly hadn't been moved in all that time. He may well have taken the ECU out to test but put it back, that's easy to do - but there is now way to tell from there that the DPF is blocked without removing it, or having full access to the ECU - which is faulty, remember?  It had all been LIES.  Now i am annoyed, but informed and he doesn't know that i know he's been lying to me.  I spent the next couple of days talking to various people i know and arranged my own recovery to get the car back - even if that meant effectively stealing it back. Long story short, i had it collected and got it back to me last night.  The guy who collected it went to the garage i'd been told i'd be collecting it from - Unit 28 Noble Square( Essex car and Commercial) and asked for Lee... Low and behold no-one by that name works there and the car (and others parked in the same place) were nothing to do with them! but then one guy did say "oh hang on, i think i know who you mean, let me give him a call"... 10 minutes later, 'Lee' showed up.  My man then had to endure conversation with this charlatan, but did glean some information that might be of interest.  "LEE" doesn't directly do any of this work... he takes on jobs, maybe up to 30 at a time and then farms them out to local garages. This explains why nothing had been done and why so many others get stuck in this net.   I was surprised that he was calm and didn't get the hump about me taking the car back, i still don't really understand what the scam is, but there definitely is one.  I think i've been very lucky that no money has been paid, i owe him nothing and i got out of there.  The amount of mental anguish and anxiety this has caused me has been extreme.  Now i'm back to square one, still with a broken car. But i'm only £500 out of pocket (for the recovery each way) and not £5k that it was supposedly going to cost... at some point, who knows when!     
    • Good luck from me as well Dixon, fingers crossed.    HB
    • Last time, the Judge provided me with, I would say, the most amount of time to speak. She started with HMRC, and they moved on to me. Essentially, since HMRC last responded to me (the original document I scribbled notes on), I feel it's right I should go first and just comment on each of their responses.   I'll leave sending that link to them, just in case HMRC then find something against it. I'll just bring it up, and mention the above quotes.
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Trade in gift card used not the way it meant to be - problems?


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Hi, I read few old posts but I couldn't find an answer.

Story: 

 

Currys has been running a promotion since last year where if you trade in any device you get it's value + extra bonus when you buy specific products.

For example: old samsung phone is valued £3 but if you buy newest samsung smartphone they give additional £100 on a gift card - in total £103.

 

I came back home, looked at gift card that I got for my old phone, it looked normal like any other and out of curiosity I used it to buy something else - not the product that was giving additional bonus of £100....... and it worked!

 

I told my friend about it and he traded in his old phone, got gift card and bought something else - not the phone that gave him additional £100 bonus.

 

But after few days he got an email that his order was cancelled by the "back end team" and his gift card was now £0. He didn't sent all £100.

 

He rang customer services and they said someone names A. Ramirez used the card. My friend name isn't A.Ramirez. 

 

Do you think Currys realized their promotion has flawn and "trade in gift card" they issue work as normal one and can be used to buy anything?

 

Would this be treated as fraud? if yes how to fix it?

 

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Posted (edited)
1 hour ago, mantis shrimp said:

Maybe they listened to your advice not to give away the goods too soon. 

Hi, thanks for comment. I'm not sure I understand. Who listened me? Currys or friend?

 

Let me repeat because I'm afraid we both will get RLP claims or will end up sued.

 

1. Promotion gives extra £££ when you trade in and buy specific product (eligiblity product).

2. Gift cards issued by Currys staff in store worked on any other products, not only the advertised one. 

3. I bought something and have it at home but I feel guilty now.

4. My friend, after hearing my lucky story, bought something too but it was cancelled by Currys Back End Teambefore dispaching and his gift card remianing balance was empited by them (since he used it on product that isn't included in promo).

 

Have we done wrong? Can we fix it? Will they be after us?

Edited by SuzanneVega
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4 hours ago, SuzanneVega said:

I'm afraid we both will get RLP claims

which are fake and can always be ignored totally!!

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you for your response.

Have we done a bad thing?

Would Currys have a case against us?
or

would court tell them their promotion had a mistake and they organise it wrong way?

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Thank you

Please explain your words "The optics would not be good". I'm very stressed and not thinking right, sorry. 

T&C are here: 

 

Each instore trade-in gift card says to use it to buy sepecfic product and that you can't use it towards airtime, certain phones or accessories but it also works on anything else. 

 

Here example of voucher 

currys voucher.pdf

PS. my friend rang customer services in front of me and his card was emptied by the same person that emptied mine. He got his vouchers from 2x different stores so instore theft by employee isn't valid in this case. 

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Thank you, You eased my stressed.

Also T&C don't say specifically you can't use it towards other items. 

I also returned one item I bought like that and they refunded me the entire value: what i paid + bonus I received (phone was £600 but I paid £500+£100 trade-in gift card, refund was entire £600).

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3 hours ago, SuzanneVega said:

Thank you for your response. Have we done a bad thing? Would Currys have a case against us?
or

would court tell them their promotion had a mistake and they organise it wrong way?

No 

No.

Court nor nothing else can ever be involved.

 

Forget it 

Move on 

 

Dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi, I created account here just to reply to this.

I’ve done the same trade in as author of this post ….. but many times. 

Should I be concerned?

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No!!

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

Posted (edited)
11 hours ago, mantis shrimp said:

Unless Mr Scott has deceived Currys to take advantage of a term such as only one per customer. Otherwise, I'd like to give you the information you're asking for

There is no information about how many vouchers per customer. Sometimes I used my work or personal email.

 

11 hours ago, GreatScott said:

There is no information about how many vouchers per customer. Sometimes I used my work or personal email.

 
Quote

 

Instore

  • Actual Trade-in value will vary dependant on device.

  • Offer only available instore.

  • If you trade-in your old item ('Device') you will be eligible to receive a trade-in value in the form of a Currys electronic gift card ('Gift Card').

  • Only one eGift Card can be used to subsidise the transaction. Offer not available in conjunction with any other offer. Subject to availability.

  • You will be deemed to have accepted these terms and conditions ('Conditions') when you provide us with the Device. If you have any questions relating to these Conditions please ask in store before completing the trade in process.

  • You confirm you are either the owner of the Device or you have obtained express permission from the rightful owner to trade it in.

  • The Device must not be stolen or listed with us or a third party as stolen. For some items (e.g. mobile phones) we will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the eGift Card value may be cancelled or recovered.

  • If the Device contains any additional accessories (eg. memory cards or additional console controllers), you must remove these prior to trade in. We will not be liable for any consequence of you not removing the accessories, including any payments associated with the Device.

  • If there is data stored on the Device you wish to retain, it must be saved elsewhere and you must remove any memory card and/or all data that has been put onto the Device prior to trade-in. We will not be liable for any damage, loss or erasure of any such data or for any consequence of you not removing your data or memory card, including use or disclosure of such data.

  • Once you have traded in the Device, it becomes our property and it will not be possible to retrieve it under any circumstances.

  • These Conditions are governed by English Law.

  • We reserve the right to amend the terms and conditions or discontinue the card at any time. This does not affect your statutory rights.

  • Only one Gift Card can be used to subsidise the transaction. Offer not available in conjunction with any other offer. Subject to availability.

  • Currys Group Limited, 1 Portal Way, London W3 6RS, registered in England, No.504877.

Online

  • Actual trade-in value will vary dependant on device.

  • Offer only available for online.

  • If you trade in your old item ('Device') you will be eligible to receive trade in value in the form of a bank transfer via BACS within 5 working days of us receiving and assessing your device.

  • You will be deemed to have accepted these terms and conditions ('Conditions') when you provide us with the Device. Device must be sent to us within 14 days of receiving your quote.

  • If the Device received does not completely match the description and detail as advised by you, we will contact you to give you the option either to have the Device returned to you at our cost, in which case no value will be paid to you, or proceed with the trade in at a new value advised to you. If you do not respond to this contact as advised therein within 7 working days, we will assume that you have accepted our revised offer and proceed with payment accordingly.

  • You confirm you are either the owner of the Device or you have obtained express permission from the rightful owner to trade it in.

  • The Device must not be stolen or listed with us or a third party as stolen. For some items we will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check, we may notify the relevant police authority and we may pass the Device and your details to them and the payment may be cancelled or recovered.

  • If the Device contains any additional accessories (e.g. memory cards), you must remove these prior to trade in. We will not be liable for any consequence of you not removing the accessories, including any payments associated with the Device.

  • If there is data stored on the Device you wish to retain, it must be saved elsewhere, and you must remove any memory card and/or all data that has been put onto the Device prior to trade in. We will not be liable for any damage, loss or erasure of any such data or for any consequence of you not removing your data or memory card, including use or disclosure of such data.

  • Once you have traded in the Device, it becomes our property and it will not be possible to retrieve it under any circumstances.

  • These Conditions are governed by English Law.

  • We reserve the right to amend the terms and conditions or discontinue the card at any time. This does not affect your statutory rights.

  • Currys Group Limited, 1 Portal Way, London W3 6RS, registered in England, No.504877.

 

  •  

 

Here how this gift card looked like (random example from internet but mine were the same)

currys gift card.pdf

Edited by dx100uk
unnecessary previous post quote removed
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nothing to worry about 

no one can do anything

unless you not lost money forget about it.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Suzanne,

 

DX has already answered your questions, so there's no sense in me repeating that, but I do want to point out how much you're over-reacting to this issue.

 

You said yourself the gift card looked just like any other, so who's to say you didn't already have a Curry's gift card at home and mixed the two up? Curry's couldn't, or didn't know how, or simply didn't bother, to limit the gift card to specific product groups. They could have done that. Their failure to do so is not your issue.

 

Stop worrying and crack on with life. You are in no danger here.

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