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Car write off, Dial Direct


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Hi All


I was insured through Dial Direct and it was under written by AXA.


I recently crashed my car with no other party involved.

I'm certain it will be written off and it was taken from my house by Copart three weeks ago.


Since then I have heard nothing at all.

I can't get through to AXA and they haven't responded to my emails and Dial Direct just say I need to speak to AXA.


Is this normal and do I just wait to hear something?

Or is there something I can do?


My policy has also now run out.




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Posted (edited)

Dial direct should be dealing with this, they're the ones you paid your money too surely?


I'd be making a complaint you're getting mugged off.



How do I make a claim?

It’s really simple, just call our 24 hour claims helpline on 0344 412 2142. All we will need initially is your policy number and your name and address, and our team will then be able to help you with your claim.

It’s also useful to have your police reference number to hand if you have one, along with details of everyone involved in the accident, including any witnesses.



Edited by Bazooka Boo

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!



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Yeah that's what I thought. I'm going to email Dial Direct with complaint. Right now I've no idea where my car is or whats happening 


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So when you reported the accident and Copart took the car away, you must have phoned a number.


And surely you have made notes of who you spoke to, date/time of your  call etc ?


Why not phone the same number to chase up.


Your car may have been sold by now or crushed.


Dial Direct probably don't deal with the claims other than pass on details to Insurers, but they should be able to assist you in speaking to the AXA team handling your claim.



We could do with some help from you.



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I reported it to Dial Direct. They then send you a link which takes you to an online portal where you take pictures of your car. I then got another txt from copart to arrange collection of my car. 


It won't be crushed or sold because I didn't give them my registration documents. Until I accept an offer the car remains mine. 


I've made a complaint to Dial Direct and emailed copart. Since my question I have had a reply from copart which said they have only been instructed by AXA to collect my car and as yet they have not been told to inspect it, but they have contacted AXA to say its ready to inspect 


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