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Got a smug letter back from Lloyds...


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I have 2 accounts with LoydsTSB, I got the statements, added it all up, & they owe me £900- from my main account, nd £200- from my other (bill) account. I sent 2 letters (together) regarding the specifics of the 2 accounts, on the 6th Dec.


Today, I got a letter back from Lloyds, which looks standard-ish... "we're sorry you're unhappy with the charges...", "You've confused these with credit card default charges", blah blah - Basically a very smug, "there ,there" type.


Bottom line is, do I now send the LBA letter, I have read the FAQs, but want to be double-sure before doing this, has anybody else had one of these letters?


One last thing, the letter I got is from a "team manager", so if the LBA is the way forward, do I address it specifically to her? There is a "case number" now for the complaint, she has offered me to call her etc., any advice would be greatly appreciated, chars Gav

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Hi Gav,


This is their standard response. Go forward with your LBA, either straight away or once your original 14 day deadline is up. Don't address the letter to anybody in particular - not that it really matters if you do, but all of these letters get to the same dept.


Good luck. Lucid :)

Mindzai & Lucid vs Lloyds TSB

*Won unconditionally with contractual interest (29.85% compounded)

Lucid's Account - £749.62 * Joint Account - £2019.64 * Mindzai's Account - £595.65

*All settled in full - 6/2/07

*Hearings - 7/2/07

*Prelims sent - 9/8/06


GOT A COURT DATE? A guide to the later stages



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Yep I got this reply too, I replied to the person who sent me the response but as lucid said these people probably dont even exist but will be dealt with.

Send your LBA - but dont be surprised if you receive a similar response


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