Scoop18 v Halifax

[Scoop18]

I'm off and running. I wrote to the Halifax asking for a list of charges over the last six years and they sent me back individual statements over the last 11 years - all in separate envelopes!!! There were over 70 of them. Talk about the bank being awkward! Maybe they were trying to put me off.

 

 

Anyway, I've shifted through all of them and sent off my letter on 14 November asking for more than £3,300 in bank charges to be reclaimed.

 

I received a standard but polite letter today from Sarah Briggs of the Executive Office who has passed my letter on to their customer relations manager.

 

I now await a response from them . . .

[Allyxia]

Hello and Welcome

 

First of all don’t panic - you will soon have your money back in your hands where it belongs!!

 

Yes…you can claim back your charges, even if you were late paying, even if you went over your limit and even if your DD Bounced!!!

 

Remember the banks have acted unlawful you haven’t!!!

 

Before you start anything make sure you read the FAQs and as many threads as possible as there is a wealth of information on here!!

 

Before you begin, make sure you start your own thread in the bank forum you are claiming against. Here you will have other “experts” who know how that particular bank reacts. As you have already posted this one, I assume you already know how to do that!

 

First of all, if you haven’t already, you need to get hold on your statements. You do this by sending them SAR letter. Remember you can claim back for the past six years, including closed accounts, mortgage, credit cards, car finance, loan accounts and even accounts that are with Debt Collection Agencies and Bailiffs!!!!

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/516-1-data-protection-act.html

 

If you already have your statements then you can start by sending them the Prelim letter.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-2-letter-preliminary-approach.html

 

Remember its important to open a parachute account, especially if the charges are spiralling out of control and you have little or no money left, at the end of each month.

 

If your account goes into a negative balance after you have transferred your banking, send them this notice to prevent them taking any further action.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/5078-10-data-protection-act.html

 

If you get stuck have a look (by searching) to see if your question has already been asked by reading other people threads, if you are still not sure either post your question in your own thread or PM me and I will be happy to help you.

 

Also look for another newbie claiming against the same bank as you, that way you can do your claim together and support each other as the post drops through the door!!

 

Sometimes the banks act awfully and you can get very stressed out by it all. But stick to your guns - you are in the right - they are not. Don’t let them put you off, that’s what they want to do!

 

Good Luck

[Scoop18]

I received no further response so sent off my letter of action. Last week I received a call from their customer care department saying they didn't agree with my claim. I stood my ground so she offered me £1900. I rejected that so they had agreed to pay the full amount! I have now had so sign a document agreeing not to claim back any charges again. I have done that just to get my money back. Having said that, I am still waiting for the money to go into my account.

[Allyxia]

Wow well done hon - you stuck with it and got rewarded!

 

great News

[MARTIN3030]

Posts now moved to Halifax bank group

[Scoop18]

SUCCESS: A woman from the Halifax's customer care department rang me to say my full amount has been paid into my account. So thanks to everyone at customeractiongroup and moneysavingexpert.