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AA courtesy car unusable + more.


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Hi everyone, 

someone rear ended me last August and admitted liability. 

 

Their AA insurance provided a courtesy car via Europcar but this car had a substantial knocking noise coming from the front suspension. 

I contacted Europcar and AA 10 minute after they delivered the car but despite making tens of calls they ignored me.

 

Fast forward 3 weeks where I could only drive at max 30mph when absolutely necessary and my car was ready to be picked up.

They lied to me twice saying that they had paid for the repair but this was not true, so my car could not be released.

Wasted 2 days going up and down at 30mph.

Couldn't pick children up and cancelled a fishing trip.

 

My complaint went to a bloke who offered £50 compensation and no apology.

I refused.

 

Then they passed the bucket to Europcar and rightly they said I'm not their customer so to go back to AA.

I recorded all calls from day one a total of 26 of them.

Now, I asked for compensation. 

 

I calculated all time wasted on the phone, sending emails and going up and down the garage to pick my car up when they hadn't paid for the repair.

Multiplied that for my hourly rate (after all if my employer pays me a certain amount that's how much my time is worth, please correct me if I'm wrong).

Also asked £200 compensation for distress and inconvenience and £100 for being lied twice.

They ignored my first letter and then I sent a final letter before action

All via email and recorded delivery (signed for).

They ignored it.

 

There are another couple of weeks before the 30 days deadline I gave them is up.

I intend to take this all the way.

 

Any advice about what I've already done and what needs done?

 

Am I being unreasonable? (That's what they said when I laughed at their £50 offer)

Thanks in advance for your help.

 

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