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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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NCP ANPR PCN NTK - DOZ Gatwick airport


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Hi, all, long time no speak!

 

I just came to refresh my memory and catch up on what's been changing in the murky world of PPCs. 

 

My good friend K has fallen foul of the dreaded LGW Sth Terminal Drop off Zone, even though she wasn't dropping anyone off! She was going to the McD and went round the one way by accident, no matter, ANPR caught her, and she received  a letter yesterday, at which point she called me.  

 

date of incident: 12/04

date of sending notice: 28/04

Pay by date: 30/05

 

She received it yesterday, so 20/05. 

 

I've just been on NCP's website, and at the bottom, it says the discount period has passed, and the whole £100 is now owed. Ho-hum. 

 

I have seen some threads where people were complaining about NCP's system not working  properly, so I'm going to break this down  in case others get caught out in the same way (and I'm not even starting on the other "irregularities" , these have already been detailed by others!) :

 

- Notice is deemed to have been given on the second working day after the date of sending above

- If payment is received within 18 days from the date this notice is given, then a reduced amount, bla bla, you know the rest.

 

Now then: if date of sending is 28/4 (Thu), then the 2nd working day after is 03/5 (Tue) 18 days from that takes us to the 21/05 (Sat), which is today.  So, my friend has until the end of the day to pay the reduced charge if she so wishes, right?

Well, no, she couldn't even if she wanted to, because, when I checked their website, it states that the discount period has expired, and she now must pay £100. 

 

Just goes to show that one must really check every little thing!

 

So, in conclusion, NCP don't seem to know their *rses from their elbows, and I'll be quite happy to hand them said *rses  on behalf of my beleaguered friend. 

 

To be continued... :) 

 

 

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  • Bookworm changed the title to Notice to Keeper - Gatwick @NCP

Hi Bookie, good to hear from you again.

I am pretty sure that Gatwick and  Heathrow now work the same con of having to pay a £5 fee for dropping someone off at the terminal. So as your friend did not drop anyone off and did not stop, they were not in a position to read the T&Cs so did not accept the contract. 

The airport is covered by Bye Laws so the PCN cannot be PoFA compliant which means that only the driver can be held liable and even they cannot be liable as they did not accept the contract. They did not stop, so no waiting time involved. Nothing to pay so discount period irrelevant.

Complain to Airport and the ICO.

Do not disclose the driver's name. If writing to complain, ensure that the complaint is in the name of the keeper.

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The entry and exit times would also indicate no stop was made as likely less than 2 minutes from entry to exit

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So not only have they denied her the early payment discount in total non-compliance with their own rules, but they've sent the invoice out too late to establish keeper liability under POFA.

 

Is there a postmark on the envelope?

We could do with some help from you.

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Thanks, both of you, good points! 

 

It really is disgusting.  Look at the time stamp, ffs!  😡 

 

@LFI, I was only going to make them go away, but on 2nd thoughts, I AM going to complain! 

 

I already have ICO's address (practically engraved in my head, lol), but do you have the airport's  one  at hand, by any chance?

 

Thanks again. My poor friend is drowning as it is, so much piled on her head, so I've taken over the handling of all the DCAs, enforcement agencies, etc... This last one had her in floods of tears when it arrived, last straw and all that... :(  I'm not even supposed to do anything stressful myself, but you can't just sit here and do nothing, right? Argh, I get so frustrated at this type of cr@p, honest to god. 😠 

 

Anyway... I'll let you know if anything of interest happens with this one.  🙏

 

 

 

K8.pdf

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Hi, FTM, not sure about envelope, I'll ask her, but she keeps on not keeping them iyswim, even though I keep on telling her to! 😕 

 

I'll let you know. 

 

Yeah, no, sorry, no envelope that we can see.  🤷‍♀️

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Pity.  But then while we know there is no envelope, NCP don't know there is no envelope 😉

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  • 2 weeks later...

Good news.  Have a look at this thread.  Especially the last couple of posts  https://www.consumeractiongroup.co.uk/topic/448986-gatwick-drop-off-£5-charge-for-3-minutes-what-if-i-dont-accept-the-terms/

 

Turns out even NCP admit there is a grace period and if you drive in an out - as your friend did - you shouldn't get charged.

 

Their grace period is 1:00.  Your mate stayed for 1:06.  I'd like to see them really argue in court about six seconds!

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Just so.

 

Thank you, Joey, that is brilliant. My friend is lovely, but she's fighting so many different fronts, that stupid LGW ticket was just the last straw!!! Well, that will definitely help setting her mind at rest.  🤗

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There is another factor. The sign at the start of the drop off zone states that there is a £5 charge. But it is not until you read the T&Cs inside that there is an  £80 charge for nonpayment too late as the £5 is the charge but the penalty is not included in that contract. And that is even before the fact that the driver did not stop so could not even read the terms.

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Challengeable as an Unfair contract Term as not openly presented in  legible text to someone passing through?

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  • 1 year later...

We could do with some help from you.

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  • dx100uk changed the title to NCP ANPR PCN NTK - DOZ Gatwick airport

@Bookworm what is the current situation here with your mate and the fleecers?

We could do with some help from you.

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