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British Gas ( change to their IT system) and account problem warning


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If you manage your British Gas energy bills online or via their mobile APP, you may encounter a few problems.

 

It appears that BG have moved accounts to a new system, but it has not gone very well !!!

 

  Try to enter your latest meter readings and you will be asked to contact their customer services.  The reason for this is that the last meter readings shown are from a long time ago, therefore their new system thinks there is a problem with the new readings. 

 

You can still view your old statements, as they have left a link to enter the old system records and the previous statements have meter readings which are more up to date than shown on their new system.  So the programming for the new system has not picked up the latest meter reading data from their old system.

 

AND worse, it appears that on the new system, the amount outstanding is showing as double the previous original statement amount.  On the old system, the account shows they have nilled the balance and then when they transferred to their new system, it has somehow doubled the amount.  Again seems to be a programming error.

 

As I knew my account was in deficit, because the direct debit was not high enough, I have increased the DD and made a lump sum payment to bring the account balance down.  For some reason British Gas on their statements were telling me that my previous DD level was for the correct amount, even though they would not have covered the yearly bill amount. 

 

I can see BG receiving many complaints and their customer service teams not being able to handle the volume of enquiries.

We could do with some help from you.

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opps likewise

payments made yesterday have vanished .

shame i've got a screen shot of them showing.

 

this could be fun.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Fun for the forum not BG. 

 

I dont know why these companies insist on new systems. If it aint broken dont fix it. 

 

 

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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Had an email from BG earlier saying that due to technical problems they have not been able to process my regular monthly DD payment. Then I check my Bank and the regular payment was debited. 

 

Suggest people keep an eye on what BG are up to, just in case they start collecting too much money from them.  Have seen reports online saying that BG have tried to charge people huge amounts above what was actually due.

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Slight update to last post.  BG have now said they sent the email by mistake and there was no problem with May Direct Debit payment.

 

BUT the account balance is totally wrong. On their new system, they have more than doubled the amount owing. Seems when they transferred balance from old system, they have added the balance twice. Will resolve this with BG once they have dealt with the avalanche of complaints they must currently  be receiving.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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