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Faulty fitbit purchased through amazon


stamarie
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Hi just wondered if someone had any advice?

 

I have a fitbit versa that has just stopped working.

It is still in perfect condition and hasn't been damaged in anyway. 

 

I've had it 28 months so it is out of warranty but I feel it should be expected to last longer than just over 2 years. 

Amazon won't help and neither will fitbit. 

 

Fitbit have just given me a discount code for 35% off a new watch.

I don't want to spend more money for it to happen again and when reading trust pilot reviews it seems a common problem. 

 

Is there anything I can, I've tried resolver but got no where. 

 

Many thanks 

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2.5yrs in.

how much did it cost you?

you would expect depreciation for that period of use.

 

how much is the new one?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It cost around £150 and would cost around £110 to replace with the discount code. I wouldn't want to buy another one through them as it seems to happen all the time. 

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Your claim under consumer rights act 2015 is against the retailer amazon. Any warranty is worthless.

 

Poss if the figures were the other way around, giving you 3/4 discount i'd except it.

 

Time to either demand a higher discount from fitbit or go after amazon properly under cra.

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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How would I approach this as when I complained to amazon they emailled me and told me to go to trading standards! 

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no amazon are responsible.

you have a refunds and returns button.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

I've don't that with amazon, then went on their live chat and they said they would escalate it. That when amazon emailled me and told me to go to trading standards 

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which is wrong.

 

stuff and all to do with TS.

 

they should either be getting it repaired (one chance only) or offering you a commensurate refund with regard to the time you have used it.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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