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    • Another consumer who thinks that by being reasonable and patient with Currys, that Currys will be reasonable with them in return. Bless. Of course I do hope that you get a resolution this way but in fact we have found over a longer time now that Currys was a dishonest and quibbling little company that takes advantage of its customers innocence to deprive them of their consumer rights. "In due course" is completely unacceptable but if you go along with that it means that you have handed the reins over to them and allow them to take control. There is no reason for this matter to take more than a week for them to sort out and so I would suggest that your best course of action send them a letter of claim giving them 14 days or you will sue them in the County Court. That gives them ample time to sort the matter out and also means that if they eventually come back to you "in due course" refusing to honour their obligations, then you don't have to wait a further 14 days. You can pretty well launch into action immediately. You said you had all your legal documents ready but I asked you if that meant that you had sent a letter of claim and you haven't replied.
    • Thank you for your reply. Yes the hob was bought Sept but not installed until early Dec, started showing faults almost immediately but because it was 'bought' over 30 days Curry's washed their hands of it. The hob cost £229.00 and I still have it here. Yesterday I sent an email to Alex Baldock CEO of Curry's and I received a reply almost immediately from his office who have passed it onto their 'Executive Resolution Team' who will investigate and respond to the matter in due course. The email sent was more or less the exact copy of the one that I posted here so we will now wait their investigation and I will let you know the outcome.
    • The shortage of semiconductors is continuing to have a major impact on industries around the world.View the full article
    • Hi CAG,   First time poster here.   I would like to start off by saying that I've read through various threads and it's quite heartwarming to see the level of attention and support you give to people dealing with often stressful and anxiety inducing circumstances. I'll certainly be making a donation as this is truly a valuable resource.   I've read several similar threads to my own situation but I thought I'd seek your advice.   I opened a letter just a few hours ago from London Collection and Compliance Centre which is dated 11th January 2022 for an amount totalling £870.68. I'll attach a copy below. I can't quite remember the date of the initial offence. For context, I boarded a bus (I believe in 2018) and unbeknownst to me, my contactless card did not register correctly on the reader. I had my headphones in with music playing and was sat for my journey and then was approached by a ticket inspector who informed me that I did not tap and therefore was unable to provide proof of a valid ticket. Despite explaining the circumstances, I was asked for my details which I provided in full. I was honest and forthcoming with the ticket inspector but I wasn't aware this would amount to a fine as I was provided with a printed pass for the remainder of my journey. I accept liability for not being able to provide proof of a valid ticket and do not wish to dispute this regardless of intent.    I'm not entirely sure why I didn't pay the fine upon receipt of TfL's initial correspondence but I'm a long time sufferer of anxiety and depression which at times is so debilitating that I'm unable to make the best decisions or carry out simple actions. Some of which would mean I wouldn't need to make this post. I struggled financially at the time of receiving this letter and further correspondence which placed I did not deal with correctly because of the mental state I was in. I struggled to cope with and stupidly I neglected my responsibility and buried my head in the sand. I made an error in judgement that I wholeheartedly regret.   As of writing (early hours of 26th January 2022), the 10 working days given in the 'Further steps notice' has elapsed (25th January 2022). I rarely receive mail and therefore I don't regularly check my mailbox. However, I decided to take a look today as I suspected I missed a Royal Mail delivery. I intend on calling the number on the letter at the earliest appropriate time in the morning and dealing with this matter. I'm desperate to right my previous wrongs as I've worked hard to deal with my anxiety by beginning therapy. However, like many others in this thread, I'm worried about the prospect of having a criminal record. I'm 26 years only and I don't have any previous convictions nor have I had any trouble with the law. I have a real love for the service TfL provides and I'm capable of listing off an endless stream of related trivia. I have no previous run ins with TfL and regularly travel on the network and pay the correct, full fare each time.    I'm worried about how this will affect my future in regards to employment and my intention of naturalising as a British citizen (I've been in the UK for 20 years now).   I'll note my primary questions below and would truly appreciate your advice.   a) If I get in contact with the number on the letter as soon as possible, will that be too late despite the close proximity to the deadline?   b) What would be the best potential approach to resolving this issue? (I'm unable to pay the amount in as a lump sum.)   c) If I were successful in arranging a payment plan/somehow paying the amount in full, how would that affect the court proceedings? Would this still result in a criminal record?   d) I've seen other threads which mention OOC settlements with TfL, would this be an option despite receipt of a 'Further steps notice' letter?   e) Should I end up in court or have the opportunity to speak to someone over the phone - will I be able to explain my circumstance and plead for leniency?   f) What other general steps would you suggest I take at this stage to mitigate the consequences?   Apologies for this post being so long, I wanted to include as much relevant detail as possible and I'm more than happy to provide any that's missing. I don't want to make excuses for myself. I completely accept I'm in the wrong for allowing things to get to this stage, despite the difficulty I had with my mental state but I want to do right by myself and deal with this. I'll post regular updates and be sure to include a conclusion once I deal with the matter regardless of the outcome.   Thank you in advance for looking at this post, I really do appreciate what you do.   IMG_2609.pdf
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British Airways - Personal Data Abuse


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Hi all, I wonder if anyone is any good on Data Ptotection, here's the story:

 

Twice, I've received someone elses e-tickets, with all their personal info, contact details etc, just because the passenger has the same name as me. The telephone sales people pick the first mrsbigboy out of 5 possibles in their executive club and issue the tickets to me at my email address. I now know the town the other mrsbigboy lives, her phone number, where her husband works, and when they are going to be out of the country. I can turn up at the airport and board the plane because I am the one with the eticket, passport number and executive club number that matches.

 

BA can't see the problem with sharing this sensitive info about their passengers or really don't care that they are in breach of the Data Protection Act. The first time it happend they were very apologetic and promised that it would never happen again. The second time they were just plain rude, told me it was impossible and that I was making it up. When I eventually got to speak to someone who would help they assured me there would be a full investigation, and they would get back to me ASAP. Guess what, I haven't heard a thing from them.

 

I'm really peed off with this now and want to take the matter further, afterall if I have that info about another passenger who has that info about me, I understand that under the DPA they are obliged to treat my info with care, so any thoughts as to where I should take my complaint to escalate matters, as BA really don't give a damn, which really isn't good enough in this day if ID fraud etc.,

 

Thanks for reading if you've got this far!!

 

Mrsbigboy

Mr & Mrs Bigboy

 

14/09/06 - Prelim letter sent

15/09/06 - Prelim letters received in Leeds & Canary Wharf (our branch)

29/09/06- LBA Sent

02/10/06 - LBA's received in Leeds & Canary Wharf (our branch)

13/10/06 - Received part offer - rejected

16/10/06 - MCOL issued

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Report them, reprt them, report them! Tell them that you're reporting them! The eejits - have you considered contacting mrsbigboy v.2 to inform her of this? She may not even be aware of the problem, and if you could both make a joint complaint to the Information Commissioners Office:

 

http://www.ico.gov.uk/upload/documents/library/data_protection/introductory/data_protection_-_when_and_how_to_complain.pdf

 

They're not going to like BA very much when you tell them. 'Used, held or disclosed...without proper security...'

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Click the scales if I've been useful! :)

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Thanks folks, that's just the info I need, I shall be putting together a letter to the ICO.

 

BA really can't understand what the fuss is about, just keep saying no harm done, morons.

 

I haven't contacted mrsbigboy v.2, I know the 1st time it happended the guy who was sorting it out spoke to her. perhaps I should have, but i feel like I am intruding.

 

I tell you, if it happens again I'm boarding that plane and using the business class tickets to Jersey! Or I'll push the cancel flight button and see BA sort that mess out.

Mr & Mrs Bigboy

 

14/09/06 - Prelim letter sent

15/09/06 - Prelim letters received in Leeds & Canary Wharf (our branch)

29/09/06- LBA Sent

02/10/06 - LBA's received in Leeds & Canary Wharf (our branch)

13/10/06 - Received part offer - rejected

16/10/06 - MCOL issued

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I'd just send her a polite little note saying that you are experiencing this problem and are worried about BA's security with regards to data, and are making a complaint. Let her know what details were given, and that it'd give the complaint more welly if she was in on it as well.

 

If I was told that someone had given out all my info like that I'd be looking to crack heads - you said address, place of work, telephone number and when they'll be away; that's more than enough to assist a burglar...

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Click the scales if I've been useful! :)

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