Jump to content


  • Tweets

  • Posts

    • I can only speak from personal experience. But a similar thing happened to me. Seriously dented door.  I made the other insurance pay. They regarded it as a write off. Took the money, replaced the door. Never heard anything more about it.    Except clearly someone sold my details to claims company, because I got loads of calls in bad English for a few month's 
    • The incident was 03rd March 2024 - and that was the only letter that I have received from MET 15th April 2024 The charge I paid was at the Stansted Airport exit gate (No real relevance now - I thought this charge was for that!!).   Here is the content of email to them (Yes I know I said I was the driver !!!!) as said above -  I thought this charge was for that!! "Stansted Airport" Dear “To whom it may concern” My name is ??  PCN:  ?? Veh Reg: Date of Incident: 03rd March 2024 I have just received a parking charge final reminder letter, dated 10th April 2024 - for an overstay.  This is the first to my knowledge of any overstay. I am aware that I am out of the 28 days, I don’t mean to be rude, this feels like it is a scam My movements on this day in question are, I pulled into what looked like a service station on my way to pick my daughter and family up from Stansted airport. The reason for me pulling into this area was to use a toilet, so I found Starbucks, and when into there, after the above, I then purchased a coffee. After which I then continued with my journey to pick my daughter up. (however after I sent this email I remember that Starbucks was closed so I then I walked over to Macdonalds) There was no signs about parking or any tickets machines to explains about the parking rules. Once at Stansted, I entered and then paid on exit.  So Im not show where I overstayed my welcome.. With gratitude    
    • Just to enlarge on Dave's great rundown of your case under Penalty. In the oft quoted case often seen on PCNs,  viz PE v Beavis while to Judges said there was a case for claiming that £100 was a penalty, this was overruled in this case because PE had a legitimate interest in keeping the car park free for other motorists which outweighed the penalty. Here there is no legitimate interest since the premises were closed. Therefore the charge is a penalty and the case should be thrown out for that reason alone.   The Appeals dept need informing about what and what isn't a valid PCN. Dummies. You should also mention that you were unable to pay by Iphone as there was no internet connection and there was a long  queue to pay on a very busy day . There was no facility for us to pay from the time of our arrival only the time from when we paid at the machine so we felt that was a bit of a scam since we were not parked until we paid. On top of that we had two children to load and unload in the car which should be taken into account since Consideration periods and Grace periods are minimum time. If you weren't the driver and PoFA isn't compliant you are off scot free since only the driver is liable and they are saying it was you. 
    • Thank you dx. I consider myself well and truly told :) x Thank you dx. I consider myself well and truly told :) x
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Evri switched £440 parcel court claim issued. *** Refund in full***


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 563 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I stumbled across this forum with hope that all was not lost. I feel incredibly silly that I opted against additional insurance now my goods have been stolen.

 

I purchased an item on eBay for £440. I arranged collection through Evri. The seller, who I’ve been in regular contact with, dropped the item to a ParcelShop.

 

I was notified the parcel was collected however when it arrived today, it was an old box of broken glasses. 
 

I immediately contacted the seller who was as shocked as I. They provided a picture of the package with label in the shop where they left it, and a receipt for drop off. They went back to the shop today and obtained CCTV footage of the parcel being collected and of footage outside where the parcel loaded into a van. It was the last parcel collected that day according to the shop.

 

I have footage of the delivery driver delivering a different parcel to the one in the sellers photo and ParcelShop’s CCTV footage, plus a confirmation photo from Evri showing a different parcel on my doorstep to the one which was sent. In the sellers photo, the label on the parcel is the same as the one I received but the parcel had been switched.

 

My next step was to report a crime with the police.

 

After reading Evri’s T&C’s, I can’t see them paying any compensation because I didn’t pay for additional insurance. I’m now kicking myself I didn’t.

 

I’ve tried contacting Evri but can’t get past an automated service where I was limited to leaving a note.

 

Before hear back, if and when I do, I wanted to start a topic so that anything I do here on puts me in the best possible position to get something back form Evri’s complete lack of integrity.

 

What chances do I stand? Any advice welcome.

 

My best.

Link to post
Share on other sites

You will get your money back .

 

Start reading the stories on this EVRi sub forum and you will start to understand why the insurance requirement is unfair and therefore uninforceable .

 

Not only that, many people get insurance and they still don't get their reimbursement .

 

Read The stories on the sub forum. You probably need to read at least a couple of dozen of them and then we will take you through the next step

 

 

 

Link to post
Share on other sites

That’s reassuring BankFodder, thank you. I have read several already which is what prompted me to start a new topic.

 

Reading the reasons why insurance requirement is unfair gives me hope.

 

I’ve started documenting steps from other stories and will see whether I can get in touch with a human tomorrow.

Link to post
Share on other sites

  • 1 month later...

It’s been a just over month since my message and as advised in many other posts and as expected, Evri have been absolutely no help.

 

I had read other posts about just sending the letter but I was hopeful and the past month has been a little hectic. I guess they rely on this.

 

Anyway, I attach my letter of claim and will begin the claim with Money Claim Online.

 

Best.

Evri Theft April 22 Draft.pdf

Link to post
Share on other sites

Okay. Send the letter of claim and start preparing your draft predictors of claim and post them here.

Don't imagine that they will respond to your letter of claim with the money. Get ready to issue your claim on day 15.

Make sure you have done all your reading and you understand everything that we have to say about the unenforceability of the insurance requirement

Link to post
Share on other sites

Here was the particulars of claim I drafted. I originally wrote it expecting a refusal because I hadn’t taken out insurance but they’ve simply ignored me so it may need adjusting.

 

Particulars of claim

Item declared: Bose S1 Pro Speaker

Declares value: £440

Deliver fee: £6.94

Item value: £440.00

 

Total claim: £446.94

 

The claimant used the defendant's courier service to deliver an item, value of £440 to a UK address. Reference number X00XXX0XXXXXXXX.

 

The defendant breached the contract by losing the item in their possession and refuses to compensate the claimant.

 

The defendant's own negligence and the criminality of its employees breach the meaning of the Consumer Rights Act 2015 where the service has clearly not been provided with reasonable skill and care.

 

The claimant seeks £440 + £6.94 postage cost, total: £449.94 plus interest pursuant to section 69 County Courts act.

Link to post
Share on other sites

Ok. That's fine .

Prepare your claim on the county court website and get ready to issue it on day 15

 

Link to post
Share on other sites

  • 4 weeks later...

The claim has been issued. I haven’t even received a response from the letter and proof I’d sent them which I was surprised about. I sent the letter on 10th June, issued the claim today (18 days). Let’s see how we get on.

Edited by BubbleNGeek
Link to post
Share on other sites

  • 2 weeks later...

No.

Win or lose you won't get any legal expenses back for professional representation

 

 

 

 

.

Link to post
Share on other sites

  • 3 weeks later...

Quick update.

 

I’ve received the defence from Evri last week and a questionnaire from the court service today.

 

As expected Evri said that I’d agreed to terms and conditions by using their service which limit their liability. 
 

They state:
 

• Accordingly, the Contract terms limits the Defendant's liability for loss or damage to a parcel (in contract and/or negligence) to a particular value (as determined by clause 5), for the loss or damage to goods.

 

That compensation value is the lesser of £20 or the value of the damaged/lost goods plus
postage.

 

and

 

• The Claimant did not opt for Full Cover and therefore, pursuant to the terms of the Contract the Claimant is entitled to maximum compensation in the sum of £20 plus the value of the postage, being
£6.94.
 

They also said they have proof of deliver, which is correct but the item delivered was broken glass, not the item that was collected.

 

I’ve completed the questionnaire which will be sent tomorrow but since the particulars of claim is limited I haven’t yet provided any evidence.

 

As mentioned earlier, I have CCTV footage from the ParcelShop of the item being dropped of by the sender, collected by Evri and loaded in to a van.

 

I also have footage of a different parcel being delivered and Evri’s own proof showing a different parcel.

 

At what stage will I be able to provide this evidence proving that the parcel was swapped whilst in Evri’s care?

 

Once again, this site a trove of knowledge and so helpful I really appreciate all the help.

Link to post
Share on other sites

Quote

I’ve completed the questionnaire which will be sent tomorrow but since the particulars of claim is limited I haven’t yet provided any evidence

 

That's the next stage once you have submitted your N180 DQ...follow this link.

 

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

  • 1 month later...

Case update.
 

I was unable to attend the mediation which meant the case is to be forwarded on to a judge.

 

However, Evri’s legal representatives were obviously keen to settle. 
 

I had a call with them today and they’ve agree to settle in full.

 

They did briefly try to use the limited liability in the contract and asked why I hadn’t taken out insurance.

 

I quickly stated that I believed the contract was unbalanced and unfair according to the provisions in the Consumer Rights Act 2015. 

 

I explained that as a consumer, I’m unable to know there’s risk of criminality in Evri’s workforce, and therefore it was unfair to expect me to insure against it.

 

I added that the parcel was 10kg, and loosing a large, heavy parcel would also be difficult.

 

With the evidence I had too, they didn’t really try to bargain with me and asked if I would be happy with the amount which was lost.

 

I replied yes, along with court fees, and an agreement was made.


I just wanted to thank this forum for all the useful information.

 

It’s not the easiest site to navigate, especially on mobile, but all the information is here if you take your time.


Big thank you to BankFodder and Andyorch too.

 

I think the little bits of information you provided helped gave me confidence it was worth pursuing.

 

I understand this site takes donations so will certainly do so as a token of my gratitude.

  • Like 2
Link to post
Share on other sites

Well done 

 

Dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • dx100uk changed the title to Evri switched £440 parcel court claim issued. **SETTLED IN FULL**
  • AndyOrch changed the title to Evri switched £440 parcel court claim issued. *** Refund in full***
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...