Course refund

[Grazia DD]

I signed up for a counselling course last September and after 2 sessions I couldn't continue due to personal circumstances ( going through a difficult court proceedings). I   paid a full fee for it in advance, then I asked for money back. I was willing to cover the 2 sessions I attended.   Course deducted £1000 , which I thought was a lot. I complaint to them, no result and my last letter was ignored by them   .how could I , and if at all, get my money back?   Many thanks

[Manxman in exile]

What do their T&Cs say about you cancelling?

 

How much did you get refunded after they deducted £1000?

 

You completed two sessions.  How many sessions is the full course?

 

Is the provider based in the UK?  Do their T&Cs say the contract is governed by English and Welsh law?

Edited April 16, 2022 by Manxman in exile

[Grazia DD]

UK provider. Course was 2 years long, I dropped out after 2 months. They say no refunds , unless exceptional circumstances. They gave me back 3k. 

[Manxman in exile]

So T&Cs say no refunds but they gave you back £3000 out of the £4000 you had paid?

 

What are "two sessions" and how does that relate to the full course?  One half?  One third?  One tenth?

[Grazia DD]

Course length is 24 months . 1 weekend per month ( Sat and Sun) , I dropped out after 2 weekends. 

 

[Manxman in exile]

This isn't easy, is it?

 

Your two year course might, for example, be divided up into, let's say, four separate 26 week modules.

 

Each of those four modules might cost £1000 each and you may have to pay the full £4000 upfront, for example

 

Usually when you are buying a service like this, the T&Cs will say that you are liable for the full cost of each module once you have accessed that module.  So even though you have only taken advantage of, let's say, two weeks out of a 26 week module, you may be liable to pay the full cost of that module if you have started and accessed that module.

 

And if that's the case, then a £3000 refund might be correct.

 

It really all depends on what the terms and conditions you signed up to actually say.

[dx100uk]

name names please

 

dx